Hotel New Otani Tokyo Garden Tower

Hotels
•
New Otani Hotels, The
9.2 (259 reviews)
4-1 Kioi-cho Chiyoda-ku, Hotel New Otani Tokyo Garden Tower, Tokyo, Tokyo-to, 102-8578 , Tokyo , JP
81-3-32651111

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Facilities

Full-service spa
Free WiFi
24-hour front desk
Garden
Luggage storage
Concierge service
Wheelchair accessible
Gift shops or newsstand
Shopping on site
Bicycle rentals nearby
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Amenities
Cons:
Value for Money

Categories

Cleanliness
9.34
Reviews frequently mention 'clean rooms' showcasing high cleanliness standards.
Service
9.81
Staff are consistently described as polite, helpful, and professional.
Location
9.35
The hotel's proximity to subway lines and restaurants is appreciated by guests.
Room Quality
8.8
Rooms are noted as comfortable and spacious, though some guests mentioned limited storage.
Amenities
9.33
Amenities such as the beautiful garden and complimentary toiletries enhance guest satisfaction.
Value for Money
8.29
Some guests noted that hotel prices are high, impacting perceived value.
Food and Beverage
9.34
Guests enjoyed the excellent breakfast offerings and multiple dining options.
Overall Experience
9.31
Overall, guests found their stay very pleasant with high service quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 03:28

Property Description

Luxurious Full-Service Spa
Indulge in body treatments and facials at the hotel's spa for a truly relaxing experience.

Fine Dining Experience
Choose from 20 restaurants or enjoy room service for a cozy night in. Don't miss out on snacks at the coffee shop/cafe and drinks at the stylish bars/lounges.

Convenient Amenities
Benefit from wired and wireless internet access, concierge services, and complimentary newspapers. The business center and airport shuttle add to the convenience.

Book your luxurious stay at Hotel New Otani Tokyo Garden Tower for a memorable experience in Tokyo!

Important information:

  • The seasonal pool will be open from July 11 to September 07.
  • One child 5 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • Cashless payment methods are available for all transactions.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NRT

Property Policies

  • Pets

    Pets not allowed

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • Covid

    Property does not offer onsite COVID-19 testing

See all policies

Location

Guest Reviews

9.2
Based on 259 reviews
Cleanliness: 9.34
Service: 9.81
Location: 9.35
Room Quality: 8.8
Amenities: 9.33
Value for Money: 8.29
Food and Beverage: 9.34
Overall Experience: 9.31
S
Sik Cheung • family
10
Pros:

Clean room, excellent room service, polite and helpful staff. I would stay here again.

2025-10-12 • via Nuitee
M
Margaret
10
Pros:

Easy access to four subway lines. Within walking distance to many restaurants and shops. There are also many food choices within the hotel. The hotel itself is quiet, and the service is excellent. The fabulous Japanese garden at the hotel is a wonderful oasis in the busy city of Tokyo, and great for unwinding after a busy day or starting the day off.

2025-10-12 • via Nuitee
J
joe • partner
10
Pros:

Clean rooms ,quiet,met our needs

2025-10-12 • via Nuitee
B
Bayer
10
Pros:

Clean rooms, great staff.

2025-10-11 • via Nuitee
E
Enrique
10
Great Hotel to visit Tokyo
Pros:

This is a great hotel, with all the amenities and accommodations you would expect at this level. Service, restaurants, shopping, location (close to a subway station) are all first rate. The only minor complaints are related to the room itself, it had limited storage space - OK for a weekender but not so much for a multi-week traveler - and having only one night stand. That said, it was super quiet and it had an amazing view on two large windows. All the staff was incredibly helpful and polite. Definitely recommended.

2025-10-10 • via Nuitee
M
Marcelo
10
Pros:

Clean rooms-good location

2025-10-09 • via Nuitee
C
Cindy • family
10
Pros:

This is a very large property. The staff are very helpful. The rooms are larger than average for Japan, and very comfortable. Our views were wonderful - the gardens and Tokyo Tower. Very convenient to several train lines.

2025-10-09 • via Nuitee
A
ARNON
10
Pros:

The accommodations featured an excellent and substantial breakfast, a generously sized room, and aesthetically pleasing designs.

2025-10-09 • via Nuitee
R
Rickey • friends
10
Pros:

The hotel was very well kept up and the Staff were friendly, efficient, and professional. Overall, the experience was great!

2025-10-08 • via Nuitee
J
Jean Carlos • family
8
Pros:

The hotel has a beautiful garden. The staff was really polite and professional, and they met all of our needs. The beds we had were really hard, but we managed to deal with it.

2025-10-07 • via Nuitee
O
Osvaldo
10
Pros:

Overall, the Otani Garden Tower Hotel is very pleasant, comfortable, and with excellent service.

2025-10-06 • via Nuitee
R
Ryan • partner
10
Pros:

It’s amazing. Steps from a million restaurants. Only complaint is everything in the hotel is so expensive.

2025-10-06 • via Nuitee
G
Gary • family
10
Pros:

We have stayed twice, once in a massive room with decor from a time gone by, but still immaculate maintained. And this recent time in a totally modern room, still large, even by western standards. Beautiful views.

Service, location, everything we could hope for.

2025-10-06 • via Nuitee
S
Shannon • partner
10
Pros:

Great location and excellent facilities.

2025-10-05 • via Nuitee
I
Itzel
10
Pros:

I love it !

2025-10-05 • via Nuitee
E
Eun Jung
10
Pros:

I want to give a shout out to the lady who checked me in on 1 October at around 8pm from the Garden Tower. She was so professional and kind. Really left a great impression. Thank you so much!

2025-10-04 • via Nuitee
B
Betty • family
10
Pros:

The location was convenient for transportation with two train lines within easy walking distance. There’s a restaurant district nearby with lots of selections though it can get busy. The hotel itself is modern and staff is friendly and helpful. Enjoyed our stay.

2025-10-03 • via Nuitee
T
Teisun
10
Pros:

2박만 한게 아쉬울 정도로 숙소가 너무 좋았습니다! 특히, 서비스 해주시는 분들이 다들 너무 친절하셨어요 ㅜㅜ 너무 감사합니다!!! 다음에 또 여기서 묵을 기회가 오면 좋겠습니다!! 도쿄 처음인데 좋은 기억 남겨쥬셔서 너무 감사합니다!!

2025-10-03 • via Nuitee
C
Cheryl • partner
10
Pros:

What a wonderful place to stay. Gorgeous garden to wander through and the room was beautiful too. We will be back.

2025-10-02 • via Nuitee
M
Marlene • partner
10
Pros:

Staff are so friendly and helpful. Room is lovely, lots of nice touches, complimentary toiletries were excellent. The grounds were lovely to walk around.

2025-10-02 • via Nuitee