The Reverie Saigon - The Leading Hotels of the World

Loc, was extremely helpful in helping us with packing some souvenirs. The hotel service was excellent. The hotel was 5 star plus.

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The Reverie is genuinely stunning at first glance. The lobby alone is worth the stay — a cascade of colorful blown-glass flower sculptures mixed with crystal teardrop pendants overhead, set against dark wood paneling with gold and mother-of-pearl inlay. Deeper into the property, a soaring atrium opens up with a spiral crystal chandelier, floor-to-ceiling mosaic panels bursting with painted florals, and a antique malachite-and-gold clock as the centerpiece — genuinely feels like a small European palace. There was even a live pianist in a gown playing grand piano near the spa entrance in the afternoon, which added a nice touch of old-world elegance.

The restaurant level continues the theme — sweeping marble staircases, mirrored columns, jewel-toned mosaic pillars in deep red and silver, and an Art Deco-inspired ceiling. Even the guest corridors are dressed up, with book-matched marble flooring, gold-framed mirrors, and crystal chandeliers lining the halls. It’s opulent in a way that photos almost undersell.

Service (mostly): Bell service was excellent from the moment we arrived, and breakfast service matched that energy — attentive without being intrusive. If breakfast isn’t included in your room rate, the à la carte buffet runs 988k, and the menu selection is extensive. Housekeeping was adequate — nothing to complain about, nothing that wowed either. Front desk deserves a specific mention: genuinely “your wish is our command” energy, the kind of anticipatory service you want from a 5-star property. My son actually preferred the Reverie over Park Hyatt overall, which says a lot.

Where it fell short — Long restaurant: The Margherita pizza came out soggy, and outdoor dining service was noticeably bland and, at points, rude. I asked staff for an ice pack — I’d just had PRP done on my right elbow and it was swollen, plus I was trying to keep some Japanese chocolate I’d brought back from melting. First server said they’d check and never followed up. When I asked a second time, someone who seemed to be a manager responded irritably that they simply didn’t have one. That response was the issue, not the lack of an ice pack itself — even a simple “you could grab one at Family Mart nearby” would’ve landed completely differently. For a hotel at this level, that kind of dismissiveness stood out.

The bartender situation: I ordered a tamarind Amaretto sour, since Park Hyatt’s version was the best I’ve had in Vietnam. The bartender flatly said they didn’t have it — no attempt to suggest an alternative or engage. Another bartender stepped in and offered to make a regular Amaretto sour instead, which turned out disappointing. Communication and craft both fell short here, which was a letdown given how strong the visual and front-desk experience was.

Reverie vs. Park Hyatt: Here’s the deciding factor for me — the Reverie actually has a bidet in the bathroom, something Park Hyatt (despite being a supposed top-5 luxury property) surprisingly lacks. On top of that, the Reverie comes in $50 cheaper ($663 vs. $612 for 2 nights) 😂😂. Between the two, I’d choose the Reverie every time, and just walk over to Lam Son Bar for that tamarind Amaretto sour, then to the Continental Hotel for hủ tiếu cá — best of both worlds without paying Park Hyatt’s premium.

Bottom line: The Reverie nails the visual wow-factor — this might be the most extravagantly decorated lobby I’ve seen in Saigon — and the front desk warmth backs it up. But Long restaurant’s food and bar service, plus one genuinely rude interaction, kept this from being a flawless stay. 4/5.

I cannot express how amazing this hotel and the team members are. I was taken care of so well and they remembered my name each day at breakfast. It was immaculate and had all the bells and whistles. There was nothing more I could have wanted or needed, everything plus some was available.

Was real luxury, we were treated incredibly by all members of staff. Plus can’t say I’ve ever heard music being played under water in the pool. Rooms are fantastic. Breakfast was lovely too.

豪華絢爛。

朝食は非常に美味しかったです。

Allting är perfekt mycket bra

Staff were very friendly and approachable. There was a genuine warmth and attempt to help. Location was exceptional and next to the cafe apartments

Had the fruit bowl every day, it was exceptional

Our stay in a Junior Suite at The Reverie Saigon was simply exceptional. From the moment we arrived until the day we left, every detail reflected the highest standards of luxury and professionalism.
The suite itself was exquisite, with beautiful furnishings, impeccable attention to detail, and every comfort you could imagine. The evening turndown service was flawless, and every member of staff delivered service with warmth, discretion, and genuine pride. Their professionalism is truly world-class.
The dining was equally outstanding. The quality and variety of the food were among the finest we’ve experienced, and the daily stocked complimentary minibar was an unexpected luxury that added even more value to our stay. With so many exceptional dining options within the hotel, every meal was something to look forward to.
There simply isn’t a rating high enough to do this hotel justice. It is, without question, the finest hotel we have ever had the pleasure of staying in—and we’ve been fortunate enough to stay in some of the world’s most renowned five-star hotels, including The Plaza Hotel.
When we return to Ho Chi Minh City, we won’t even consider staying anywhere else. The Reverie Saigon has set a new benchmark for luxury hospitality, and we recommend it without hesitation.

We would like to take this opportunity to mention 3 of their staff for their outstanding service. Thank you kindly Dung, Binh and Duyen, your kind hospitality made our stay more memorable and will never forget the way your looked after our every need.

Thank you Reverie Saigon 💛

This hotel is truly exceptional. The facilities are outstanding, and the staff's attention to detail is second to none. Every member of the team made our stay unforgettable with their warmth, professionalism, and genuine attentiveness.

There were far too many amazing people to mention individually, but MAN deserves special recognition. From the moment we arrived at the airport, he went above and beyond—helping with our luggage, escorting us inside, assisting with check-in, and guiding us through security. His kindness and exceptional service perfectly reflected the high standards of the hotel.
We couldn't have asked for a better experience and would highly recommend this hotel to anyone looking for outstanding hospitality.

Everything

Extreme accommodating and comfortable, best breakfast ever, highly recommend

Amazing hotel,lovely staff,great location

The Reverie is a gorgeous hotel in a terrific location with every amenity and wonderful staff

Super hotel in an excellent location. Great staff and exceptional service…