Holiday Inn Express & Suites Denver South - Castle Rock by IHG

Hotels
•
Holiday Inn Express
9 (366 reviews)
610 Genoa Way , Castle Rock , us
+1 303-688-0888

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Good amenities
Cons:
Cleanliness issues
Breakfast quality
Room discomfort

Categories

Cleanliness
8.59
There were cleanliness issues mentioned, such as dirty chairs and insufficient room servicing.
Service
10
Staff were frequently described as friendly and accommodating.
Location
9.56
The location was noted as convenient, especially for businesses and nearby restaurants.
Room Quality
8.6
There were mentions of discomfort regarding beds and issues with the room's condition.
Amenities
9.05
Amenities like the gym and coffee machine received positive remarks.
Value for Money
8.58
Reviewers felt the hotel was a bit overpriced given some shortcomings.
Food and Beverage
8.04
Breakfast options were criticized, particularly regarding quality and temperature of food.
Overall Experience
9.59
Most reviews conveyed a generally positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:55

Property Description

Indulge in Relaxation:
Holiday Inn Express & Suites Castle Rock invites you to unwind in their indoor pool and hot tub.

Stay Active:
Keep up with your fitness routine at the on-site fitness centre during your stay at Castle Rock Holiday Inn Express & Suites.

Convenient Amenities:
Enjoy free WiFi, parking, and a TV in each room at this property. Plus, with Denver International Airport just 40 minutes away, your travels are made easy.

Book your stay at Holiday Inn Express & Suites Castle Rock for a perfect blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DEN

Location

Guest Reviews

9
Based on 366 reviews
Cleanliness: 8.59
Service: 10
Location: 9.56
Room Quality: 8.6
Amenities: 9.05
Value for Money: 8.58
Food and Beverage: 8.04
Overall Experience: 9.59
J
Jena • couple • us
8
2026-08-09 • via Nuitee
D
Darwin • couple • us
10
2026-08-02 • via Nuitee
M
Mtz • family_with_children • us
10
2026-07-21 • via Nuitee
M
Michelle • solo_traveller • us
9
2026-07-16 • via Nuitee
C
Candice • family_with_children • us
10
Perfect! Clean and ready for you!!!
Pros:

Wonderful, location to shopping for us was perfect the outlets are a two minute drive away!!! Also the establishment was directly next to I hop and clovers so we were able to walk to lunch!! Love this!

Cons:

No chairs outside

2026-07-14 • via Nuitee
P
Pennetta • solo_traveller • us
10
2026-07-11 • via Nuitee
E
Erin • solo_traveller • us
10
2026-07-05 • via Nuitee
J
Jim • couple • us
9
Nice stay. Clean. Only bad thing was running down for coffee.
Pros:

Clean and maintained

Cons:

No coffee makers in room

2026-06-27 • via Nuitee
A
Angela • extended_group • us
9
2026-06-27 • via Nuitee
M
Melissa • family_with_children • us
7
Good location, good breakfast
Pros:

Close to freeway- nice views - good breakfast selection

Cons:

Our bathroom fan did not work, we also had to go to the front desk to request sheets and bedding for the pull out sofa - we booked the room 3 months earlier and there would be 6 people in that small room so obviously we would be using the pull out sofa.

2026-06-25 • via Nuitee
D
David • solo_traveller • us
9
Pros:

The breakfast was good. The staff was helpful recommending places to eat.

2026-06-24 • via Nuitee
L
Larry • couple • us
3
Never again, replace front desk personnel with a kiosk
Pros:

Building in good shape.

Cons:

Breakfast was minimal, not appealing. Staff was rude and clueless. Cleaning staff spoke zero English. Weekend rates were way too high for a HIE.

2026-06-22 • via Nuitee
M
Marilyn • couple • us
10
2026-06-18 • via Nuitee
K
Keith • couple • us
10
2026-06-13 • via Nuitee
M
M4828QWseanw • Solo travel
2
Incompetent staff, belligerent manager.
Pros:

Stay away from this hotel and their incompetent Manager and front desk staff! They will take your money, turn you away, then continue to lie as you try to get a refund. Their front desk manager is utterly unpleasant, unprofessional, and unhinged. She yelled at me for 5 mins as I calmly tried to work with her regarding a reservation they canceled on me in the middle of the night, then hung up on me mid sentence.
Backstory:
I booked a room at this location last minute and paid through Booking.com. When I arrived, I was informed that the hotel had no rooms available and my reservation was cancelled. Since I paid through Booking.com though they couldn't give me a refund and I had to contact bookings.com to get a refund. Multiple other guests with reservations were getting turned away at the same time.
When I attempted to get a refund, this Holiday Inn location lied to Booking.com prevented me from getting a refund. After multiple days of attempting to contact someone at the hotel, I finally received a call back from the hotel's front desk Manager. She continued to lie and claim that I was a no show, stating that she was there when I arrived (she was not) and that she held my room until 3am (she did not). This is absolutely incorrect. At 9:44pm on 5/31 I sat in my car in the parking lot of this pathetic Holiday Inn booking a stay at the Hilton Garden Inn Denver Tech Center (seriously, book there instead). I have multiple people who can vouch for this as I discussed this on my way to the next hotel.
At this point the actual monetary hit is insubstantial to me, it's just about the principal of their dishonesty. It is still unclear if this was initially the result of incompetence (which they have clearly displayed) or malice, but my follow up conversation have led me to believe their Manager should be removed from the hospitality industry. There is no place for her form of belligerent "customer service".

2026-06-09 • via Tripadvisor
S
Sean • solo_traveller • us
1
Incompetent staff, belligerent manager.
Cons:

Stay away from this hotel and their incompetent Manager and front desk staff! They will take your money, turn you away, then continue to lie as you try to get a refund. Their front desk manager is utterly unpleasant, unprofessional, and unhinged. She yelled at me for 5 mins as I calmly tried to work with her regarding a reservation they canceled on me in the middle of the night, then hung up on me mid sentence.
Backstory:
I booked a room at this location last minute and paid through Booking.com. When I arrived, I was informed that the hotel had no rooms available and my reservation was cancelled. Since I paid through Booking.com though they couldn't give me a refund and I had to contact bookings.com to get a refund. Multiple other guests with reservations were getting turned away at the same time.
When I attempted to get a refund, this Holiday Inn location lied to Booking.com prevented me from getting a refund. After multiple days of attempting to contact someone at the hotel, I finally received a call back from the hotel's front desk Manager. She continued to lie and claim that I was a no show, stating that she was there when I arrived (she was not) and that she held my room until 3am (she did not). This is absolutely incorrect. At 9:44pm on 5/31 I sat in my car in the parking lot of this pathetic Holiday Inn booking a stay at the Hilton Garden Inn Denver Tech Center (seriously, book there instead). I have multiple people who can vouch for this as I discussed this on my way to the next hotel.
At this point the actual monetary hit is insubstantial to me, it's just about the principal of their dishonesty. It is still unclear if this was initially the result of incompetence (which they have clearly displayed) or malice, but my follow up conversation have led me to believe their Manager should be removed from the hospitality industry. There is no place for her form of belligerent "customer service".

2026-06-09 • via Nuitee
T
Tevin • solo_traveller • us
5
Pros:

My TV did not work the whole stay. Made stay a little uncomfortable.

Cons:

The TV was not working the whole visit.

2026-06-04 • via Nuitee
D
Deborah • solo_traveller • us
10
2026-05-29 • via Nuitee
C
Cindy • family_with_children • us
10
2026-05-10 • via Nuitee
F
fields • solo_traveller • us
10
2026-05-09 • via Nuitee