HOTEL MYSTAYS Kumamoto Riverside

Hotels
•
Mystays Hotel Group
8.2 (1389 reviews)
Chuo-ku Koyaima-machi 4-12 , Kumamoto , jp

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Staff adhere to local safety protocols
Cashless payment available
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Room Quality
Food Variety
Cons:
Parking distance
Smoking room issues

Categories

Cleanliness
8.31
Customers mentioned that the hotel was clean and well-maintained.
Service
8.48
Staff received positive feedback for their helpfulness and kindness.
Location
8.42
Noted as a great location near transportation and attractions.
Room Quality
7.97
Rooms were described as clean and comfortable, though some mentioned issues with temperature control.
Amenities
8.2
Amenities such as a coffee machine and good TV setup received positive remarks.
Value for Money
7.86
Generally viewed as good value for the price, despite some complaints about the rooms.
Food and Beverage
8.31
Breakfast offered a good variety and was well-liked by guests.
Overall Experience
8.08
Overall satisfaction with the hotel was high, with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:25

Property Description

Convenient Location
Located just a 4-minute walk from Karashimacho Tram Stop, HOTEL MYSTAYS Kumamoto Riverside is situated in the heart of Shimotori arcade, making it a perfect base for exploring the city and its attractions.

Modern Amenities
Guests can enjoy free WiFi, flat screen TVs with video-on-demand, and air-conditioned rooms with en suite bathrooms and complimentary toiletries. The hotel also features drink vending machines and a gift shop for added convenience.

Delicious Dining Options
Start your day with a healthy breakfast buffet at the Grand Cafe on the ground floor, offering a variety of dishes to suit every palate.

Book your stay at HOTEL MYSTAYS Kumamoto Riverside now and experience comfort and convenience in the heart of Kumamoto city.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: KMJ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs JPY 1200 per day.

Location

Guest Reviews

8.2
Based on 1389 reviews
Cleanliness: 8.31
Service: 8.48
Location: 8.42
Room Quality: 7.97
Amenities: 8.2
Value for Money: 7.86
Food and Beverage: 8.31
Overall Experience: 8.08
C
Chao • extended_group • tw
8
2026-02-14 • via Nuitee
邱 • extended_group • tw
7
2026-02-14 • via Nuitee
美華 • solo_traveller • tw
9
2026-02-14 • via Nuitee
G
galit • couple • us
1
disappointed without willingness from staff and management to do anything about it
Pros:

the hotel location is good

Cons:

the room temperature was very high. they told me that the air conditioning is centralized and there is no control from each room. since it is winter, they cannot change it. there were no option to open a window. the room temperature got to almost 30 Celsius

2026-02-14 • via Nuitee
H
Henry • solo_traveller • gb
5
Distinctly average in every metric.
Pros:

Location was great.

Cons:

Dirty room. Very old and dated. Serious lack of soundproofing in my room. Extremely limited amenities. Unwilling to clean or make up rooms for short stays. Compared to APA hotel which I stay in a lot, this hotel is massively inferior. I did not enjoy my stay unfortunately. I know I sound harsh but considering this is more expensive than APA hotels, I expected better. But it wasn’t.

2026-02-13 • via Nuitee
Y
Yunyu • family_with_children • tw
8
2026-02-12 • via Nuitee
C
CHING WEN • family_with_children • tw
9
很讚
Pros:

餐點好吃，牙刷很棒，DHC的盥洗用品很棒，床很好睡，地點非常好，走出去就可以採購、吃東西，地點絕佳，附近停車場很多。

Cons:

廁所有一點味道。隔壁講話很大聲或是笑很大聲，很安靜的時候就會聽到，但是開一點白噪音就可以睡得著。

2026-02-11 • via Nuitee
勝彦 • solo_traveller • jp
6
Pros:

清潔な感じであった

Cons:

駐車場が遅く行くと停められない場合がある

2026-02-11 • via Nuitee
Y
Yumiko • family_with_children • jp
8
2026-02-11 • via Nuitee
M
Mika • family_with_children • jp
8
綺麗なホテルでした。
Pros:

ビジネスホテルの中で1番よかったかもしれません⭐︎

Cons:

駐車場がコインパーキングしかなく満車の場合少し離れのパーキングだったので雨が降った時だったので大変でした。

2026-02-11 • via Nuitee
J
Jerry • couple • tw
9
Pros:

床很舒服，熱水很熱

Cons:

太小間

2026-02-11 • via Nuitee
K
keiji • couple • jp
9
2026-02-10 • via Nuitee
J
JINWOO • family_with_children • kr
10
Pros:

부족한 게 없을 정도로 모두 좋았습니다

2026-02-10 • via Nuitee
G
Gyeonghan • family_with_children • kr
8
2026-02-10 • via Nuitee
古賀 • family_with_children • jp
8
Pros:

部屋も綺麗で、街も近く、朝食バイキングも美味しかった。

Cons:

禁煙ルームに宿泊したが、タバコの吸殻が1本落ちていた。残念だった。

2026-02-09 • via Nuitee
R
Rina • family_with_children • jp
8
2026-02-08 • via Nuitee
S
SHIONE • family_with_children • jp
8
2026-01-31 • via Nuitee
H
HSIEH SUNG • family_with_children • tw
10
2026-01-31 • via Nuitee
H
Huiju • family_with_children • tw
10
2026-01-31 • via Nuitee
N
Naima • family_with_children • fr
9
2026-01-30 • via Nuitee