HOTEL MYSTAYS Kumamoto Riverside

Hotels
•
Mystays Hotel Group
8.2 (1389 reviews)
Chuo-ku Koyaima-machi 4-12 , Kumamoto , jp

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Staff adhere to local safety protocols
Cashless payment available
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Room Quality
Food Variety
Cons:
Parking distance
Smoking room issues

Categories

Cleanliness
8.31
Customers mentioned that the hotel was clean and well-maintained.
Service
8.48
Staff received positive feedback for their helpfulness and kindness.
Location
8.42
Noted as a great location near transportation and attractions.
Room Quality
7.97
Rooms were described as clean and comfortable, though some mentioned issues with temperature control.
Amenities
8.2
Amenities such as a coffee machine and good TV setup received positive remarks.
Value for Money
7.86
Generally viewed as good value for the price, despite some complaints about the rooms.
Food and Beverage
8.31
Breakfast offered a good variety and was well-liked by guests.
Overall Experience
8.08
Overall satisfaction with the hotel was high, with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:25

Property Description

Convenient Location
Located just a 4-minute walk from Karashimacho Tram Stop, HOTEL MYSTAYS Kumamoto Riverside is situated in the heart of Shimotori arcade, making it a perfect base for exploring the city and its attractions.

Modern Amenities
Guests can enjoy free WiFi, flat screen TVs with video-on-demand, and air-conditioned rooms with en suite bathrooms and complimentary toiletries. The hotel also features drink vending machines and a gift shop for added convenience.

Delicious Dining Options
Start your day with a healthy breakfast buffet at the Grand Cafe on the ground floor, offering a variety of dishes to suit every palate.

Book your stay at HOTEL MYSTAYS Kumamoto Riverside now and experience comfort and convenience in the heart of Kumamoto city.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: KMJ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs JPY 1200 per day.

Location

Guest Reviews

8.2
Based on 1389 reviews
Cleanliness: 8.31
Service: 8.48
Location: 8.42
Room Quality: 7.97
Amenities: 8.2
Value for Money: 7.86
Food and Beverage: 8.31
Overall Experience: 8.08
L
Lee Fong • extended_group • tw
10
Pros:

乾淨 位置便宜 服務態度良好

2026-04-17 • via Nuitee
D
Diletta • family_with_children • be
8
2026-04-17 • via Nuitee
T
Thitiphol • family_with_children • th
9
2026-04-17 • via Nuitee
M
Meng Wen • extended_group • tw
5
Cons:

我們訂了家庭雙床房(4人房)，網頁介紹寫會有2張單人床跟2張日式床鋪。
但實際確沒有日式床鋪，所以兩位小朋友只能睡榻榻米沒有所謂的日式床鋪。
若要加床墊要另外加價2張床墊一晚大約要10000日元。
跟櫃台要毯子臉色很冷淡，感受不好。

2026-04-17 • via Nuitee
W
Wen Chuan • solo_traveller • nz
9
Pros:

location, laundry facility so convenient

Cons:

A bit close to car traffic (noise), but not too bad

2026-04-16 • via Nuitee
E
endou • couple • jp
10
寝やすくて良かった
2026-04-16 • via Nuitee
D
Denise • family_with_children • br
9
2026-04-16 • via Nuitee
H
Hirofumi • solo_traveller • jp
8
2026-04-15 • via Nuitee
K
kamonchanok • family_with_children • th
10
Pros:

วิวสวย ห้องกว้าง มี3เตียง

2026-04-15 • via Nuitee
S
Siak • solo_traveller • my
7
2026-04-15 • via Nuitee
M
Meredith • family_with_children • jp
10
2026-04-15 • via Nuitee
映筑 • family_with_children • tw
9
2026-04-15 • via Nuitee
K
Kaewsai • extended_group • th
10
2026-04-15 • via Nuitee
K
Keiko • family_with_children • jp
8
リーズナブルに快適にすごせました。
Pros:

アーケード街に近く便利だった。
最上階の部屋で、眺望はとても良く開放感があった。
部屋は清潔で浴室も新しい感じで良かった。
ツインの部屋を予約し、割り当てられた部屋はベッド２台の他にエキストラベッドもある部屋で、ビジネスホテルの狭さを感じなかった。
宿泊者が少ない日曜日を予約したせいもあってか、とてもリーズナブルな値段で静かに快適に過ごせた。
朝もバタバタせずゆっくり出たかったので、朝食バイキングは利用しなかったが、利用すれば良かったかもしれない。
スタッフの方を評価できるほど接点が無かったが、朝、気持ち良い挨拶をいただいたので、それだけでいいと思う。
とにかくお世話になり、ありがとうございました。

Cons:

特にないが、近くにコンビニとかあれば、もっと便利だったかも。

2026-04-14 • via Nuitee
T
Takashi • couple • jp
8
2026-04-14 • via Nuitee
R
Rina • couple • ca
8
2026-04-14 • via Nuitee
S
Sendhilkumar • family_with_children • in
10
2026-04-13 • via Nuitee
M
Muriel • solo_traveller • fr
10
Pros:

La gentillesse du personnel, le petit déjeuner super !

2026-04-13 • via Nuitee
T
Thibaut • solo_traveller • es
6
Cigarette smell in non smoking room
Pros:

Great location, great mattress

Cons:

The room was listed as non-smoking, but cigarette smell from neighboring rooms kept seeping in throughout our stay. To make matters worse, the window couldn't be opened, making it impossible to air the room out.

2026-04-13 • via Nuitee
加藤 • family_with_children • jp
9
2026-04-12 • via Nuitee