HOTEL MYSTAYS Kumamoto Riverside

Hotels
•
Mystays Hotel Group
8.2 (1590 reviews)
Chuo-ku Koyaima-machi 4-12 , Kumamoto , jp

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Room Quality
Food Variety
Cons:
Parking distance
Smoking room issues

Categories

Cleanliness
8.31
Customers mentioned that the hotel was clean and well-maintained.
Service
8.48
Staff received positive feedback for their helpfulness and kindness.
Location
8.42
Noted as a great location near transportation and attractions.
Room Quality
7.97
Rooms were described as clean and comfortable, though some mentioned issues with temperature control.
Amenities
8.2
Amenities such as a coffee machine and good TV setup received positive remarks.
Value for Money
7.86
Generally viewed as good value for the price, despite some complaints about the rooms.
Food and Beverage
8.31
Breakfast offered a good variety and was well-liked by guests.
Overall Experience
8.08
Overall satisfaction with the hotel was high, with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:25

Property Description

Convenient Location
Located just a 4-minute walk from Karashimacho Tram Stop, HOTEL MYSTAYS Kumamoto Riverside is situated in the heart of Shimotori arcade, making it a perfect base for exploring the city and its attractions.

Modern Amenities
Guests can enjoy free WiFi, flat screen TVs with video-on-demand, and air-conditioned rooms with en suite bathrooms and complimentary toiletries. The hotel also features drink vending machines and a gift shop for added convenience.

Delicious Dining Options
Start your day with a healthy breakfast buffet at the Grand Cafe on the ground floor, offering a variety of dishes to suit every palate.

Book your stay at HOTEL MYSTAYS Kumamoto Riverside now and experience comfort and convenience in the heart of Kumamoto city.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: KMJ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs JPY 1200 per day.

Location

Guest Reviews

8.2
Based on 1590 reviews
Cleanliness: 8.31
Service: 8.48
Location: 8.42
Room Quality: 7.97
Amenities: 8.2
Value for Money: 7.86
Food and Beverage: 8.31
Overall Experience: 8.08
M
Mattia • solo_traveller • it
8
Bella vista ma...
Pros:

La vista sul fiume è molto gradevole

Cons:

La posizione è vicina al centro ma lontana da fermate di tram e bus, quindi in po' scomoda da raggiungere con i bagagli

2026-05-16 • via Nuitee
G
Greta • extended_group • se
9
2026-05-15 • via Nuitee
P
Patrice • solo_traveller • fr
7
Bon hotel mais bien choisir sa chambre
Pros:

Trés bien situé, proche des galeries marchandes.
Hotel classe.

Cons:

Chambre trop petite,9m2
Juste pour 2

2026-05-14 • via Nuitee
佐保 • couple • jp
6
リピートしたいとは思いません。
Pros:

全体的にスタッフの方の接客は良かったと思います。

Cons:

トイレ、浴室から出る時に段差が高くバリアフリーの点では配慮に欠けていると思いました。転倒防止のためにも手すりをつけるなどの配慮があってもいいのではないでしょうか？又、朝食に関しては美味しいとは思いませんでした。

2026-05-14 • via Nuitee
W
WEI • family_with_children • tw
8
2026-05-14 • via Nuitee
Y
Yu fen • solo_traveller • tw
9
2026-05-13 • via Nuitee
J
Jeong • solo_traveller • kr
1
2026-05-13 • via Nuitee
M
Minoru • couple • jp
5
Pros:

お手頃にいい立地で滞在ができた

Cons:

水回りや物音。
水回りに関してはシャワーのカーテンが匂う、電気の埃が目立つ（掃除が行き届いていない）
廊下や上の階の物音がすごい聞こえる

2026-05-13 • via Nuitee
C
Christopher • solo_traveller • us
8
2026-05-12 • via Nuitee
M
Mathilde • couple • fr
7
Tres bon sejour,
Pros:

Service bagagerie, check in et check out sont tres faciles et automatique.

Cons:

La chambre sentait la cigarette.

2026-05-12 • via Nuitee
S
Solène • solo_traveller • fr
9
Super hotel pour petit budget !
Pros:

Deuxième hôtel MYSTAYS : que du positif
Comfortable, de quoi se faire un thé ou un café dans la chambre, coffre fort si besoin, etc.
L'emplacement était également très bien pour nous : proche du terminal de bus et des transports en communs dont les tramways.

Cons:

Légèrement petit

2026-05-11 • via Nuitee
K
kazuhiko • extended_group • jp
8
2026-05-11 • via Nuitee
S
Seiko • couple • jp
6
2026-05-11 • via Nuitee
H
HIDEMI • couple • jp
8
2026-05-10 • via Nuitee
F
Florian • couple • gb
4
Pros:

Hotel is well located close to the city center and within walking distance of the castle. View from the room was very nice. Staff were friendly and helpful. Laundry room available.

Cons:

The room was absolutely tiny, with barely enough space to move around. There was certainly no space to open a check-in size suitcase, let alone two, making unpacking and packing, finding clothes etc. extremely tedious.
The bed was dirty when we arrived, with stains on the duvet and hairs under the covers. We complained and were moved to another room, which initially seemed better but upon closer inspection still had an old food stain on the duvet. We assume they simply do not wash the duvets here, which is rather disgusting.

2026-05-10 • via Nuitee
R
RIE • extended_group • jp
8
2026-05-10 • via Nuitee
S
Supawat • family_with_children • th
7
2026-05-10 • via Nuitee
M
MING YUK • solo_traveller • tw
9
Pros:

房間安靜又乾淨 提供很多物資 讓旅客可以安心 還有咖啡提供

Cons:

清掃時間只有一次 錯過了就沒了 但不影響行程，房間也很整潔所以並無問題

2026-05-09 • via Nuitee
H
Hitoshi • solo_traveller • jp
8
良かったです。
Pros:

この価格で清潔なホテルに宿泊出来たこと

Cons:

贅沢とは思いますが、数年前と比べて、朝食の質が落ちていると感じます。

2026-05-09 • via Nuitee
承諳 • couple • tw
8
Pros:

位置好，交通方便！

2026-05-09 • via Nuitee