Best Western Premier Houston Northwest - Willowbrook

Hotels
•
Best Western
7.5 (482 reviews)
7495 West Greens Road , Houston , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Nice location
Clean pool
Cons:
Issues with cleanliness
Poor breakfast
Rude service staff

Categories

Cleanliness
5.21
Multiple reviews mention issues with cleanliness, including dirty rooms and cockroaches.
Service
7.68
Mixed feedback; some positive mentions of friendly staff, but also reports of rudeness.
Location
8.72
Location positively mentioned in multiple reviews, deemed convenient.
Room Quality
7.67
Rooms described as comfortable and nice, but some dissatisfaction with bedding.
Amenities
8.2
Pool is clean but limited towels available; breakfast service timing noted.
Value for Money
8.66
Reasonable price mentioned in reviews, deemed fair for what was offered.
Food and Beverage
6.71
Breakfast quality received negative feedback, deemed as bland and repetitive.
Overall Experience
7.18
Comments indicate a split between good and bad experiences; some guests satisfied while others were very displeased.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:52

Property Description

Luxurious Amenities
Best Western Premier Ashton Suites offers an outdoor pool, fitness centre, and a bar for guests to unwind and stay active during their stay. Each room is equipped with modern comforts like a satellite TV, air conditioning, and complimentary toiletries in the en suite bathroom.

Convenient Facilities
Guests can enjoy the convenience of a microwave, compact refrigerator, and 24-hour front desk service. The property also features free WiFi access, luggage storage, and complimentary parking, ensuring a hassle-free experience for all visitors.

Nearby Attractions
Located in Houston, the hotel is in close proximity to popular attractions such as Houston Arboretum and Nature Center, Memorial Park, and The Galleria. With George Bush Houston Airport just 20 km away, Best Western Premier Ashton Suites is the perfect choice for both leisure and business travelers.

Book your stay at Best Western Premier Ashton Suites now for a memorable and comfortable experience in Houston.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 10 years old stay for US$7 per person per night when using an existing bed.
    Children from 11 years old to 17 years old stay for US$10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.5
Based on 482 reviews
Cleanliness: 5.21
Service: 7.68
Location: 8.72
Room Quality: 7.67
Amenities: 8.2
Value for Money: 8.66
Food and Beverage: 6.71
Overall Experience: 7.18
R
Rabideau • couple • us
7
Stay was great besides the couple of inconveniences
Pros:

Beautiful rooms very clean and spacious

Cons:

One thing about this property that isn’t mentioned and should be written in a description is that for one if you want extra people that are not on reservation they will charge you an additional 25 dollars per guest and second is for early check in or late check out you will be charged 25 dollars as well. I showed up 30 minutes early and was charged 25 dollars and I reserved for 2 guests but some friends wanted to come over and I had to pay an additional 50 dollars.

2026-06-18 • via Nuitee
M
Montoya • solo_traveller • us
10
Pros:

Everything is clean and peaceful .

2026-06-12 • via Nuitee
H
Henry Hayden • couple • us
10
Pros:

Clean , quiet..

2026-06-11 • via Nuitee
P
Phillips • couple • us
6
Overall the shower was nice room was size was nice but the beds were the worst.
Pros:

breakfast was ok nothing special about it and the location to other restaurants was great.

Cons:

Why are the beds so HARD it was like sleeping on box springs, that was the worst part of staying here.

2026-06-09 • via Nuitee
C
Chantil • family_with_children • us
1
Horrible
Pros:

N/a

Cons:

Staff was rude and was racist to my family . Made us feel very unwelcome, we was harassed our entire stay

2026-06-08 • via Nuitee
R
RenitraJ • solo_traveller • us
10
Pros:

Clean rooms, very nice staff. Excellent breakfast.

2026-06-02 • via Nuitee
M
MaDel • couple • us
10
2026-05-30 • via Nuitee
R
RayDonna • couple • us
9
Would stay here again if needed
Pros:

Easy to find, clean, no problems

Cons:

Wish I could have had more clean towels and covers for my group

2026-05-24 • via Nuitee
T
Thekori • solo_traveller • us
10
2026-05-19 • via Nuitee
J
Joshalynn • family_with_children • us
1
Never again !
Pros:

Nothing! Pool area outdated not well taken care of

Cons:

Racist staff! Any African American that entered the lobby they were harassed and questioned what room they were in the followed children and questioned them !

2026-05-18 • via Nuitee
M
Manuel • couple • us
8
No issues. Happy.
Pros:

No issues. Happy with room and breakfast. Would come back.

Cons:

Location.

2026-05-14 • via Nuitee
L
Laura • family_with_children • mx
1
Cons:

EL PROBLEMA NO SON LAS INSTALACIONES. ES EL TRATO QUE TIENE LA PERSONA DE RECEPCION, SE HIZO RESERVACION POR 2 PERSONAS PERO NOS ACOMPÑO MI NIETO DE 9 AÑOS, Y AL HACER LA RESERVACION VIERON QUE ERAMOS 3 (2 ADULTOS Y EL NIÑO) NO HICIERON AGLUNA OBSERVACION. SOLICITARON DEPOSITO DE $100DOLARES TODO BIEN.. PERO AL HACER CHECK OUT., LA PERSONA DE MOSTRADOR SE PORTO GROSERO, NOS COMENTO EL NO HABLABA ESPAÑOL, LO HICIMOS CON TRADUCTOR Y SOLAMENTE MOVIO LAS MANOS EN SEÑAL DE QUE NO HABLABA MAS Y QUE EL DEPOSITO DE LOS $100 DOLARES NO SE PODIA REGRESAR PQ TENIAMOS UNA PERSONA EXTRA Y QUE LA MUJER FIRMARA (OSEA YO) EL TRADUCTOR LO TENIA MI HIJO PORQUE NO TENEMOS MUY BUEN IGLES)
COMENTARIO EXTRA ; NO SOLO FUE A NOSOTROS ESTABAN 2 SRAS., QUE INTENTARON PASAR A DESYUNAR Y LES NEGO EL ACCESO , SE QUEDARON CON CARA DE WHAT?? EN FIN LAS INSTALACIONES TODO BIEN SOLAMENTE EL MAL SABOR FUE ESTO, NO HABIA PROBLEMA EN PAGAR LO DEL NIÑO PERO EL QUEDARSE CON LOS $100 DOLARES SI ES UN ABUSO.

ANTES NOS HOSPEDAMOS 2 NOCHES EN OTRO HOTEL , EN SAN ANTONIO, EXCELENTE SERVICIO DESDEDE NUESTRA LLEGADA, EL PERSONAL SUPER ATENTO EN RECEPCION, Y EN EL AREA DE DESAYUNO. Y DEBIDO A ESTE INCIDENTE NOS DEMORAMOS EN NUESTRA SALIDA Y TUBIMOS QUE VOLVER A PAGAR HOTEL EN MAcLLEN. YA QUE MI HIJO ESTUVO HACIENDO LLAMADAS AL PERSONAL DEL HOTEL (SERVICIO AL CLIENTE ) NO RESOLVIERON NADA, TAMBIEN HIZO LLAMDAS CON USTEDES. AL FINAL , YA POR LA TARDE NOCHE VOLVIO A MARCAR (SENTIAMOS LA FRUSTACION DE QUE NADIE NOS PUDO AYUDAR EN EL TRATO QUE TUVIMOS) VOLVIO A MARCAR CON USTEDES. NOS ATENDIO UN JOVEN MAICOL (CREO) SUPER ATENTO, PROFESIONAL EN SU TRATO, YA NOS HIZO SENTIR UN POCO MEJOR.

2026-05-14 • via Nuitee
W
Wilian Jose • couple • us
5
Más o menos
Pros:

La ubicación

Cons:

El personal

2026-05-11 • via Nuitee
D
Davis • couple • us
8
2026-05-10 • via Nuitee
• solo_traveller • us
8
2026-04-21 • via Nuitee
N
nelyda • couple • us
10
2026-04-20 • via Nuitee
J
Jozette • family_with_children • us
10
great stay
Pros:

was very clean and friendly customer service

Cons:

nothing

2026-04-20 • via Nuitee
N
nelyda • couple • us
10
2026-04-20 • via Nuitee
S
Sydney • family_with_children • us
1
2026-04-13 • via Nuitee
A
Anamechia • family_with_children • us
10
Great stay great value great location
Pros:

Everything

Cons:

All was well

2026-04-06 • via Nuitee