Best Western Premier Houston Northwest - Willowbrook

Hotels
•
Best Western
7.5 (352 reviews)
7495 West Greens Road , Houston , US
+1 281-970-9696

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Clean rooms
Good location (near shopping/food)
Spacious rooms
Quiet/peaceful
Generally good breakfast
Friendly/helpful staff (in several reports)
Easy to find
Cons:
Rude or racist staff reported by multiple guests
Double charges / billing issues and unresolved refunds
Very hard beds
Elevator issues
Limited breakfast choices for some
Pool area outdated / not well maintained
Extra fees for early check-in or extra guests
Occasional shortages of towels/linens

Categories

Cleanliness
9.5
Repeated positive mentions: rooms and facility described as very clean, clean well kept, spacious and peaceful; multiple reviewers explicitly praised cleanliness.
Service
5.5
Mixed-to-negative sentiment: some staff described as friendly and quick, but several serious complaints about rude, yelling and racist behavior, and unresolved billing/double-charge issues.
Location
9
Consistently positive: noted as close to shopping and restaurants, easy to find and generally appreciated by guests.
Room Quality
6.5
Mixed: rooms described as spacious and nice, but multiple complaints about very hard beds and some inconveniences affecting comfort.
Amenities
6.5
Average: breakfast available (varying quality), some issues noted with elevator, pool area outdated, and occasional shortages of towels/linens.
Value for Money
5.5
Below average due to reports of extra charges (early check-in, extra guests) and several billing/double-charge incidents leading to poor perceived value.
Food and Beverage
8
Generally positive to okay: multiple reviewers said breakfast was good or excellent; some wanted more variety (e.g., bacon) or more choices.
Overall Experience
9.5
Overall mixed but leaning positive for many stays (clean, quiet, good location, helpful staff in several reports); however isolated severe negative incidents (billing, racist behavior) impacted some guests—score balanced upward to reflect majority positive stay reports while acknowledging serious service exceptions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Luxurious Amenities
Best Western Premier Ashton Suites offers an outdoor pool, fitness centre, and a bar for guests to unwind and stay active during their stay. Each room is equipped with modern comforts like a satellite TV, air conditioning, and complimentary toiletries in the en suite bathroom.

Convenient Facilities
Guests can enjoy the convenience of a microwave, compact refrigerator, and 24-hour front desk service. The property also features free WiFi access, luggage storage, and complimentary parking, ensuring a hassle-free experience for all visitors.

Nearby Attractions
Located in Houston, the hotel is in close proximity to popular attractions such as Houston Arboretum and Nature Center, Memorial Park, and The Galleria. With George Bush Houston Airport just 20 km away, Best Western Premier Ashton Suites is the perfect choice for both leisure and business travelers.

Book your stay at Best Western Premier Ashton Suites now for a memorable and comfortable experience in Houston.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.5
Based on 352 reviews
Cleanliness: 9.5
Service: 5.5
Location: 9
Room Quality: 6.5
Amenities: 6.5
Value for Money: 5.5
Food and Beverage: 8
Overall Experience: 9.5
V
varon • extended_group • us
4
2026-10-26 • via Nuitee
C
Christopher • couple • us
8
Rooms are nice property is cool and close to good shopping and food.
Pros:

Clean well kept.

Cons:

Elevator isn’t the best.

2026-10-24 • via Nuitee
J
John • couple • us
9
2026-10-20 • via Nuitee
J
Jaclyn • family_with_children • us
10
The facility was very clean and quiet. Great job!
Pros:

The breakfast was good. I would have liked to have bacon.

Cons:

A quieter flushing toilet.

2026-10-12 • via Nuitee
A
Alyssa • couple • us
10
Pros:

Very clean

Cons:

Nothing everything was excellent

2026-10-11 • via Nuitee
H
Heidi • solo_traveller • us
1
Horrible n worst service ever!!!
Pros:

Nothing bout it

Cons:

The fact they charge us multiple times on my boyfriend credit card. When try tell person receptionist, he started the yelling at my boyfriend. That's when my boyfriend got heated up and started yelling back.

They charge him 3 times for 2 nights! Kept blaming booking when they the ones makes the charges.

The guy got scared tried threatening us he call cops. But we heard several people got double charged as well.

We tried calling to get the other refund and nobody wants to answer us. Bad service n not recommended.

2026-09-10 • via Nuitee
U
UWE • solo_traveller • de
10
Great stay.
2026-08-24 • via Nuitee
B
Brown • solo_traveller • us
10
Pros:

The room was spacious, clean and quiet....the staff was friendly and quick

Cons:

Not much to choose from for breakfast

2026-08-15 • via Nuitee
J
JESTERSON • family_with_children • us
10
Loved the location and the staff as well
Pros:

Everything was good

Cons:

Nothing all good

2026-07-21 • via Nuitee
K
KOMILJON • solo_traveller • us
10
2026-06-25 • via Nuitee
R
Rabideau • couple • us
7
Stay was great besides the couple of inconveniences
Pros:

Beautiful rooms very clean and spacious

Cons:

One thing about this property that isn’t mentioned and should be written in a description is that for one if you want extra people that are not on reservation they will charge you an additional 25 dollars per guest and second is for early check in or late check out you will be charged 25 dollars as well. I showed up 30 minutes early and was charged 25 dollars and I reserved for 2 guests but some friends wanted to come over and I had to pay an additional 50 dollars.

2026-06-18 • via Nuitee
M
Montoya • solo_traveller • us
10
Pros:

Everything is clean and peaceful .

2026-06-12 • via Nuitee
H
Henry Hayden • couple • us
10
Pros:

Clean , quiet..

2026-06-11 • via Nuitee
P
Phillips • couple • us
6
Overall the shower was nice room was size was nice but the beds were the worst.
Pros:

breakfast was ok nothing special about it and the location to other restaurants was great.

Cons:

Why are the beds so HARD it was like sleeping on box springs, that was the worst part of staying here.

2026-06-09 • via Nuitee
C
Chantil • family_with_children • us
1
Horrible
Pros:

N/a

Cons:

Staff was rude and was racist to my family . Made us feel very unwelcome, we was harassed our entire stay

2026-06-08 • via Nuitee
R
RenitraJ • solo_traveller • us
10
Pros:

Clean rooms, very nice staff. Excellent breakfast.

2026-06-02 • via Nuitee
M
MaDel • couple • us
10
2026-05-30 • via Nuitee
R
RayDonna • couple • us
9
Would stay here again if needed
Pros:

Easy to find, clean, no problems

Cons:

Wish I could have had more clean towels and covers for my group

2026-05-24 • via Nuitee
T
Thekori • solo_traveller • us
10
2026-05-19 • via Nuitee
J
Joshalynn • family_with_children • us
1
Never again !
Pros:

Nothing! Pool area outdated not well taken care of

Cons:

Racist staff! Any African American that entered the lobby they were harassed and questioned what room they were in the followed children and questioned them !

2026-05-18 • via Nuitee