Best Western Hotel Plaza Matamoros

Hotels
•
Best Western
8.9 (376 reviews)
9th And Bravo St. #1421 , Matamoros , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Clean rooms
Good breakfast
Comfortable amenities
Cons:
Hot water issues
Limited food options
Small room on occasion

Categories

Cleanliness
8.55
Several reviews mentioned the rooms being clean, though one review noted the need for improvement in hot water availability.
Service
9.25
Consistent positive feedback on staff friendliness and helpfulness throughout several reviews.
Location
9.25
Multiple reviews praised the central location of the hotel as a major positive.
Room Quality
8.75
General satisfaction noted with room comfort, despite some mention of room size issues.
Amenities
8.75
Guests appreciated the pool and gym, although some described limitations.
Value for Money
8.75
Overall value perceived positively, but specific improvements could enhance the perception.
Food and Beverage
8.75
Breakfast options were generally deemed satisfactory, though some wanted more variety.
Overall Experience
9.15
Most guests reported a very positive stay experience, recommending the hotel highly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:03

Property Description

Convenient Location
Located just 200 metres from the historic centre of Matamoros, the Best Western Plaza Matamoros offers easy access to local attractions and amenities.

Comfortable Accommodation
Each air-conditioned room at the hotel is well-equipped with modern amenities such as free Wi-Fi, cable TV, a coffee machine, and free bottled water. Enjoy city views from most rooms and make use of the desk, safe, and clock-radio provided for your convenience.

Dining Options
Indulge in authentic Mexican cuisine at the hotel's El Patio restaurant or opt for the convenience of room service. If you prefer to explore, there are plenty of cafés, bars, and restaurants in the vicinity to choose from.

Experience comfort and convenience at Best Western Plaza Matamoros. Book your stay now!

Important information:

Swimming pool: Closed from Mon, Mar 9, 2026 until Sat, Mar 14, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for MXN 178 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 376 reviews
Cleanliness: 8.55
Service: 9.25
Location: 9.25
Room Quality: 8.75
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 8.75
Overall Experience: 9.15
C
Cintia • extended_group • us
10
LOVED
Pros:

safe place, LOVEDDD the breakfast! amazing locations

2026-03-14 • via Nuitee
K
Karina Estrella • family_with_children • mx
10
Limpieza y comodidad que se siente como estar en casa.
Pros:

Rico, buen sazón.
El trato del personal muy atento y amables.

Cons:

Sólo que se pidió una habitación para 4 personas y sólo ponen 2 toallas de baño cuando debería ser 1 toalla por persona. Hablé y solicité las otras 2 y muy amablemente me las llevaron. Sólo 2 botellitas de shampoo y 2 jaboncitos es otra de las cosas que se deben mejorar cuando somos más de 2 personas en una habitación.

2026-02-26 • via Nuitee
A
Ana • family_with_children • mx
2
Pros:

La comida

Cons:

La recamara estaba helada, congelada indormible

2026-02-24 • via Nuitee
V
Veronica • family_with_children • mx
10
Buena opción para hospedarse
Pros:

La habitación se encuentra muy limpia, cómoda y muy buena ubicación.

Cons:

Todo estuvo muy bien

2026-02-24 • via Nuitee
C
Chuy Montemayor • family_with_children • mx
7
Malas condiciones
Pros:

La ubicación, cerca del centro. Con estacionamiento.

Cons:

La habitación era muy pequeña, muy poco espacio entre la cama y la puerta del baño, el lavamanos estaba afuera del baño. Además el aire acondicionado no funcionaba bien, y lo mas desagradable es que había plaga de hormigas, en la pared y piso de un extremo. No me gustó. Por el precio que pagué hubiera esperado algo mejor.

2026-02-09 • via Nuitee
E
Evelyn • extended_group • mx
8
Muy buena
Pros:

La ubicación

Cons:

No estaba disponible la alberca

2026-02-09 • via Nuitee
K
Keren • solo_traveller • mx
8
No esperaba mucho y me sorprendi
Pros:

De las mejores toallas de hotel de cadena que me he topado. Buenas instalaciones y limpias. Personal amable y atento. Desayuno muy bueno.

Cons:

Algo de ruido en la habitación continua por la noche.

2026-02-08 • via Nuitee
K
Kiko • family_with_children • us
10
Pros:

I liked the atmosphere and the TV

Cons:

The frame on the bed

2026-01-30 • via Nuitee
M
Miguel • couple • us
1
Just half star
Pros:

Not bad

Cons:

Dirty room.

2026-01-26 • via Nuitee
J
Juan Guillermo • couple • mx
9
2026-01-21 • via Nuitee
E
Edgar Ivan • solo_traveller • mx
9
todo estuvo muy bien
2026-01-20 • via Nuitee
R
Ricardo Daniel • solo_traveller • mx
8
Estancia cómoda, agradable, bien para un viaje de trabajo o un viaje corto.
Pros:

Buena ubicación, buen desayuno.

Cons:

Ampliar la carta de la comida/cena. Hablitar pagos con tarjeta desde el restaurante, hay que ir a recepción. La zona del gimnasio es limitada.

2026-01-19 • via Nuitee
J
Judith Veronica • family_with_children • mx
10
Pros:

La habitación

Cons:

Todo me gustó

2026-01-13 • via Nuitee
A
Alicia • family_with_children • us
9
Pros:

Todo

2026-01-08 • via Nuitee
M
Marco • family_with_children • us
10
2026-01-08 • via Nuitee
F
Fabiola • family_with_children • mx
8
Buena ubicación y trato
Pros:

La distancia

Cons:

Todo bien

2026-01-02 • via Nuitee
R
radael jimenez • family_with_children • us
1
Cons:

Las llaves para abrir las puertas no sirven estuve como 30 minutos afuera esperando que me ayudarán..

2026-01-01 • via Nuitee
M
Mateo • family_with_children • mx
10
2025-12-25 • via Nuitee
P
Pedro Alejandro • family_with_children • mx
10
Pros:

Céntrico

2025-12-14 • via Nuitee
L
Luis Alberto • family_with_children • mx
10
Pros:

La ubicación,la amabilidad,y el desayuno estaba bien

Cons:

No tengo ninguna queja

2025-12-12 • via Nuitee