Heritage Collection on Chinatown - Mobile App Check-In

Hotels
9 (1286 reviews)
227 South Bridge Road , Singapore , sg

Facilities

Non-smoking rooms
Air conditioning
Safety deposit box
Non-smoking throughout
Adult only
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Check-in process issues
Self-check-in difficulties

Categories

Cleanliness
8.46
Clean and comfortable, but some mentions of issues with self-check-in.
Service
9.93
Staff were exceptionally helpful and accommodating, especially Mary, Shannen, and Yani.
Location
9.97
Ideal location near Chinatown and MRT, very convenient.
Room Quality
8.42
Room quality overall is satisfactory, but some concerns about the registration process.
Amenities
8.45
Amenities were adequate, with helpful services like WhatsApp chat.
Value for Money
8.91
Good value considering the location and services provided.
Food and Beverage
8.46
No specific mentions; general satisfaction with nearby food options.
Overall Experience
9.43
Overall, a lovely stay with minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 19:23

Property Description

Convenient Location in Chinatown
Located amidst the vibrant streets of Chinatown and South Bridge Road, Heritage Collection on Chinatown - A Digital Hotel offers a peaceful retreat with a double glazed door entrance to ensure a tranquil stay.

Modern Amenities and Comfort
Our fully air-conditioned rooms are equipped with contemporary fittings, a flat Smart TV, and a kitchenette with essential appliances. The en suite bathrooms feature convenient standing shower facilities for your comfort.

Explore the Best of Singapore
With Chinatown Heritage Centre and Sri Mariamman Temple just a short walk away, and easy access to Telok Ayer MRT, immerse yourself in the rich culture and vibrant dining scene of the area.

Experience the charm of Heritage Collection on Chinatown - A Digital Hotel and book your stay today!

Important information:

Full payment is required within 24 hours upon booking. The property will contact you after you book to provide instructions.

The property reserves the right to request full payment or cancel the booking if the guest fails to do so.

The property is located in a building with no elevator.

Please note that all guests need to provide a valid passport at check-in.

Please note that all special requests are subject to availability, and additional charges may apply.

This is a strictly nonsmoking property. A fine of S$1,000 will be imposed for smoking, and a fine of S$500 will be imposed for durian consumption. The management reserves the right to forfeit deposits, evict guests, or charge the registered credit/debit card for any violations.

The Management reserves the right to forfeit the full deposit and impose eviction and/or charge on the credit/debit card provided for any violations of house rules.

We highly recommend that you have your own suitable travel insurance in place at the time of booking.

Should you fail to check-in by 12pm one day after your original check-in date, your reservation will be treated as a "No Show". In the event of a no-show, the full amount for the entire duration of the reservation is nonrefundable.This property is located in a busy area so guests might experience some noise.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SIN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 1286 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.97
Room Quality: 8.42
Amenities: 8.45
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
L
Lim Chin Kuang solo_traveller my
10
2026-05-08 via Nuitee
S
Sze Cheng solo_traveller sg
10
2026-05-08 via Nuitee
K
Kenneth solo_traveller nl
8
2026-05-07 via Nuitee
T
Thomas solo_traveller ch
10
Pros:

Super Lage. Liebevoll eingerichtetes Zimmer.

Cons:

Alles war gut.

2026-05-07 via Nuitee
M
MinYuan Huang solo_traveller tw
10
2026-05-07 via Nuitee
P
Paul solo_traveller au
8
Pros:

Excellent locatio. Easy access to public transport, bars and restaurants, hawkers etc Mary Belle and Jamie were always helpful

Cons:

We had some miscommunication regarding washer and dryer, but all was resolved ultimately.

2026-05-06 via Nuitee
L
Lennart solo_traveller sg
10
Pros:

Great place to stay, for a few days or even longer. The skylight room is actually quite large with a spacious bathroom. Rooms have everything you need and the team of Jamie, Mary and Belle is always available and helpful. Really enjoyed our stay here and look forward to coming back soon.

2026-05-06 via Nuitee
T
Turka solo_traveller be
9
Good rooms
Pros:

Staff were very friendly and helpful.

Cons:

Room is tad small

2026-05-06 via Nuitee
R
Rebecca solo_traveller au
10
Super comfy and close.
Pros:

Quiet, comfy sleep. Great bathroom and shower design. Walking distance to so much in China town and water front. Close to trains and food and culture. Make sure to load your passkey app before arrival and entry is simple.

Cons:

The numbers on the door code buttons are nearly worn off. Not a problem if your vision is good.

2026-05-05 via Nuitee
C
chisato couple jp
8
2026-05-05 via Nuitee
D
Daniel solo_traveller gb
10
Pros:

Great location right in Chinatown but still quiet at night. Mary, Belle and Jamie made the mobile check in easy and made sure I had everything I needed for my stay.

2026-05-04 via Nuitee
J
Joseph solo_traveller jp
10
Good price for good location and helpful hosts
Pros:

Check-in was thankfully seamless, and I was able to store my luggage there after checking-out since I had a late flight that day. I liked how the place were situated close to everything: Chinatown, various museums, Marina Bay, etc. Also, Mary, Belle, and Jamie were really helpful hosts for the overall experience, so thank you!

2026-05-04 via Nuitee
couple tw
9
2026-05-03 via Nuitee
R
Robert couple us
7
Washing machine in the room is great, inflexible staff and policies are not.
Pros:

Great location and loved that we had a washing machine to wash our clothes in the unit.

Cons:

The inflexibility of the company and the staff before our stay. We requested to adjust our dates and even added a night costing us more money. Even though the dates we needed were available and we were spending more money the staff still would not accept the change. Due to this I would not recommend staying here and only book if you know 100% that your plans won’t change.

2026-05-02 via Nuitee
E
EVAN couple sg
10
I will definitely recommend this stay
Pros:

Fuss free check in. Good location. Room is clean and nice. Quiet place.
I asked for extension and my request was met. Thanks to Belle , Mary and Jamie. Great hospitality.

Cons:

Nothing

2026-05-02 via Nuitee
L
Louis solo_traveller gr
10
Great stay, clean, well-located, and very reliable overall.
Pros:

Great location, everything is close, food, MRT, and main spots, so getting around is easy. The place was clean, well-equipped, and comfortable for work with stable Wi-Fi. Mary Belle, and Jamie were very helpful, and the team was responsive on WhatsApp. Overall, the service was excellent.

Cons:

Nothing in particular, everything met my expectations and worked smoothly throughout my stay.

2026-05-01 via Nuitee
A
Alisee couple nz
10
Amazing in Chinatown
Pros:

Everything you need in one place. Comfortable bed, very practical, easy check in. Very helpful staff! We loved it. Great location.

Cons:

Nothing x

2026-05-01 via Nuitee
Y
Yogev Baron solo_traveller il
9
2026-05-01 via Nuitee
F
Fenja couple de
10
Pros:

Very good Support given by Mary, Belle and Jamie via Chat. Everything went smoothly, the Location of the Hotel is perfect for visiting the City and for exploring the various Food Centers nearby.

2026-04-30 via Nuitee
R
Rudy solo_traveller sg
10
Pros:

Excellent services provided by marie belle and jamie.

2026-04-30 via Nuitee