Heritage Collection on Chinatown - Mobile App Check-In

Hotels
9 (1155 reviews)
227 South Bridge Road , Singapore , sg

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Facilities

Non-smoking rooms
Air conditioning
Safety deposit box
Non-smoking throughout
Adult only
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Check-in process issues
Self-check-in difficulties

Categories

Cleanliness
8.46
Clean and comfortable, but some mentions of issues with self-check-in.
Service
9.93
Staff were exceptionally helpful and accommodating, especially Mary, Shannen, and Yani.
Location
9.97
Ideal location near Chinatown and MRT, very convenient.
Room Quality
8.42
Room quality overall is satisfactory, but some concerns about the registration process.
Amenities
8.45
Amenities were adequate, with helpful services like WhatsApp chat.
Value for Money
8.91
Good value considering the location and services provided.
Food and Beverage
8.46
No specific mentions; general satisfaction with nearby food options.
Overall Experience
9.43
Overall, a lovely stay with minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 19:23

Property Description

Convenient Location in Chinatown
Located amidst the vibrant streets of Chinatown and South Bridge Road, Heritage Collection on Chinatown - A Digital Hotel offers a peaceful retreat with a double glazed door entrance to ensure a tranquil stay.

Modern Amenities and Comfort
Our fully air-conditioned rooms are equipped with contemporary fittings, a flat Smart TV, and a kitchenette with essential appliances. The en suite bathrooms feature convenient standing shower facilities for your comfort.

Explore the Best of Singapore
With Chinatown Heritage Centre and Sri Mariamman Temple just a short walk away, and easy access to Telok Ayer MRT, immerse yourself in the rich culture and vibrant dining scene of the area.

Experience the charm of Heritage Collection on Chinatown - A Digital Hotel and book your stay today!

Important information:

Full payment is required within 24 hours upon booking. The property will contact you after you book to provide instructions.

The property reserves the right to request full payment or cancel the booking if the guest fails to do so.

The property is located in a building with no elevator.

Please note that all guests need to provide a valid passport at check-in.

Please note that all special requests are subject to availability, and additional charges may apply.

This is a strictly nonsmoking property. A fine of S$1,000 will be imposed for smoking, and a fine of S$500 will be imposed for durian consumption. The management reserves the right to forfeit deposits, evict guests, or charge the registered credit/debit card for any violations.

The Management reserves the right to forfeit the full deposit and impose eviction and/or charge on the credit/debit card provided for any violations of house rules.

We highly recommend that you have your own suitable travel insurance in place at the time of booking.This property is located in a busy area so guests might experience some noise.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SIN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 1155 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.97
Room Quality: 8.42
Amenities: 8.45
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
L
Linda xinhua • solo_traveller • us
10
I like stay here
Pros:

Good. Service

Cons:

Room conditions

2026-03-14 • via Nuitee
R
rui • couple • au
9
2026-03-13 • via Nuitee
J
Jee Sun • solo_traveller • fr
1
Bad experience from staff to cleaness
Cons:

Unhelpful staff, the place smells very bad, expensive for what you get, not super clean, not recommended

2026-03-12 • via Nuitee
M
Marlena • couple • au
8
Highly recommend.
Pros:

We were contacted prior to our stay and received an upgrade to a sister property ‘Ann Siang’ in Chinatown to a two bedroom apartment. Room was clean and well equipped.
During our stay we were frequently contacted to make sure everything was ok and had direct contact if there were any issues.
Thank you Mary, Dolly and Xia!

Cons:

There was no lounge/living space to sit and relax. We made do using the spare bed but could get cramped with more than two guests.

2026-03-12 • via Nuitee
G
Gareth Mauricio • couple • pe
10
2026-03-11 • via Nuitee
P
Purcell • couple • au
10
2026-03-11 • via Nuitee
J
john • couple • gb
8
Great central position for city 10metres from China town.
Pros:

The staff at the property where so helpful and polite big thanks to Mary, Dolly, & Xia it’s hard to find good staff 👍🏻👍🏻

Cons:

Room bit to small

2026-03-10 • via Nuitee
O
Olga • couple • ru
10
2026-03-09 • via Nuitee
C
Csilla • couple • at
10
Pros:

Everything

Cons:

Everything was perfect

2026-03-08 • via Nuitee
S
SUDAN • extended_group • cn
9
很不错
Pros:

地理位置很好

Cons:

墙体外部在装修

2026-03-07 • via Nuitee
T
Tomislav • solo_traveller • rs
9
2026-03-07 • via Nuitee
N
Nick • couple • gb
10
Pros:

The location is fantastic, Xia , our concierge was extremely helpful and welcoming, as were Mary and Dolly. They all kept in touch with us to inform us about information concerning our stay and enquired about anything that we needed. Comfortable bed.

2026-03-06 • via Nuitee
R
Rabin • couple • au
10
2026-03-06 • via Nuitee
I
ira • solo_traveller • be
10
2026-03-05 • via Nuitee
Z
Zhi Hao • couple • tw
8
Pros:

地理位置方便，符合性價比

Cons:

房間通風有待加強。

2026-03-05 • via Nuitee
A
Ashley • couple • au
9
2026-03-04 • via Nuitee
H
Hendrik • solo_traveller • de
10
Pros:

Mary Dolly and Xia managed the property during my stay-I loved it and would come back anytime at my next visit in Singapore! 10/10!

Cons:

no window...but this is often the case in SGP for that price range.....also when the air dryer unit is full of water you need to change it yourself. Maybe put a little sign there more obviously that this has to be done. Or offer room service every 2 days for long term guests (instead only for stays after 7 days?)

2026-03-04 • via Nuitee
S
Snedden • solo_traveller • ca
10
Clean, close/ walkable to most tourist attractions
Pros:

Close proximity to everything.

2026-03-03 • via Nuitee
T
Tyler • couple • za
10
Pros:

Lovely hotel stay in a great area in Singapore! Very central, easy to use public transport to anywhere and very cool shops and restaurants within walking distance. The stay was made even better with the kind, quick and informative help from the management team Xia, Mary, and Dolly!

2026-03-03 • via Nuitee
R
Richard • solo_traveller • ca
9
Pros:

Xia, Mary and Dolly were very helpful with getting me into my room. It was clean and had everything I needed. Even a washing machine, which I didn't need. Good value in Singapore.

Cons:

Need to download an app to check in, and upload your passport and cc info into it before you arrive. Everything was fine, it just made me uncomfortable sharing that much info with a random app.

2026-03-02 • via Nuitee