Heritage Collection on Chinatown - Mobile App Check-In

Hotels
9 (1426 reviews)
227 South Bridge Road , Singapore , sg

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Laundry
Safety deposit box
Non-smoking throughout
Adult only
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Check-in process issues
Self-check-in difficulties

Categories

Cleanliness
8.46
Clean and comfortable, but some mentions of issues with self-check-in.
Service
9.93
Staff were exceptionally helpful and accommodating, especially Mary, Shannen, and Yani.
Location
9.97
Ideal location near Chinatown and MRT, very convenient.
Room Quality
8.42
Room quality overall is satisfactory, but some concerns about the registration process.
Amenities
8.45
Amenities were adequate, with helpful services like WhatsApp chat.
Value for Money
8.91
Good value considering the location and services provided.
Food and Beverage
8.46
No specific mentions; general satisfaction with nearby food options.
Overall Experience
9.43
Overall, a lovely stay with minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 19:23

Property Description

Convenient Location in Chinatown
Located amidst the vibrant streets of Chinatown and South Bridge Road, Heritage Collection on Chinatown - A Digital Hotel offers a peaceful retreat with a double glazed door entrance to ensure a tranquil stay.

Modern Amenities and Comfort
Our fully air-conditioned rooms are equipped with contemporary fittings, a flat Smart TV, and a kitchenette with essential appliances. The en suite bathrooms feature convenient standing shower facilities for your comfort.

Explore the Best of Singapore
With Chinatown Heritage Centre and Sri Mariamman Temple just a short walk away, and easy access to Telok Ayer MRT, immerse yourself in the rich culture and vibrant dining scene of the area.

Experience the charm of Heritage Collection on Chinatown - A Digital Hotel and book your stay today!

Important information:

Full payment is required within 24 hours upon booking. The property will contact you after you book to provide instructions.

The property reserves the right to request full payment or cancel the booking if the guest fails to do so.

The property is located in a building with no elevator.

Please note that all guests need to provide a valid passport at check-in.

Please note that all special requests are subject to availability, and additional charges may apply.

This is a strictly nonsmoking property. A fine of S$1,000 will be imposed for smoking, and a fine of S$500 will be imposed for durian consumption. The management reserves the right to forfeit deposits, evict guests, or charge the registered credit/debit card for any violations.

The Management reserves the right to forfeit the full deposit and impose eviction and/or charge on the credit/debit card provided for any violations of house rules.

We highly recommend that you have your own suitable travel insurance in place at the time of booking.

Should you fail to check-in by 12pm one day after your original check-in date, your reservation will be treated as a "No Show". In the event of a no-show, the full amount for the entire duration of the reservation is nonrefundable.This property is located in a busy area so guests might experience some noise.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SIN

Location

Guest Reviews

9
Based on 1426 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.97
Room Quality: 8.42
Amenities: 8.45
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
P
Per Mario couple gb
10
Hello Singapore!
Pros:

Super well organised, clean, well thought out. Delightfully minimalist, exceptionally attentive and pleasant staff. Edmar, Pearl and Mitch were awesome and ready to help with everything.

Cons:

Nothing.

2026-08-20 via Nuitee
S
Sravika solo_traveller in
10
Great stay
Pros:

Clean rooms in middle of Chinatown. Very near to public transport. Special thanks to Edmar, Mitch and Pearl for helping out with the luggage storage and check-in process. Had a pleasant stay

2026-08-18 via Nuitee
F
Frost solo_traveller it
9
Pros:

Fantastic location, right across the street from China Town and a half an hour walk from Marina Bay. 2 minute walk from the subway so very easy to get around the city. The apartment was clean and had everything you could possibly need. The staff were so welcoming and available for any questions. Thanks Pearl, Edgar and Mitch for a lovely stay!

2026-08-18 via Nuitee
N
Nurul Endah solo_traveller id
10
2026-08-18 via Nuitee
S
Shershada solo_traveller ae
10
2026-08-18 via Nuitee
K
KATRINA couple ph
8
Overall it was a very good stay due to the location. The room was very clean wheb we arrived, and the filipino staff we’
Pros:

Accessible around chinatown and close to Maxwell Hawker and the MRT

Cons:

The loft style layout, the stairs are accident prone. The room was too small for the price we paid.

2026-08-17 via Nuitee
C
Claire solo_traveller au
10
3 gen stay
Pros:

Location is excellent. Good value. Staff very helpful - special shout out to Pearl.

Cons:

Rooms are very small. Not good for 2 people. Great if single.

2026-08-15 via Nuitee
R
Ronald couple ca
10
We stayed at Heritage Collection - Chinatown and had a great experience! The entire place and our room were completely s
2026-08-15 via Nuitee
F
Francesco solo_traveller it
10
Pros:

I had a really great stay here and everything was perfect. The location is excellent, making it very easy to get around and explore the city. The place was clean, comfortable, and very well organized.

I also really appreciated the digital check-in, which was very easy and convenient to complete directly from my phone.

A special thank you to Edmar, Pearl, and Mitch for being so kind, helpful, and always available whenever I needed anything. Overall, I had a wonderful experience and would definitely stay here again. Highly recommended!

2026-08-14 via Nuitee
D
David couple es
1
Peste insoportable. No hay ventilación. Muy húmedo y sucio.
Cons:

1. Condiciones de la habitación:
En la habitación sin ventana, no hay ningún extractor, hay aire acondicionado que solo enfría el aire que hay dentro de la habitación pero no se ventila ni entra oxígeno nuevo. Con la humedad que hay las toallas nunca se secan. No hay aire para respirar.

No hay servicio de recambio de toallas en 3 días que estuvimos.

2. No se trata de un hotel:
Es un apartamento. No hay recepción. No vais a ver ningún trabajador. Todo es autogestionable. No hay servicio.

3. Te obligan hacer un checkin online, donde te obligan introducir tus datos bancarios (acción prohibida por booking) y pagar fianza de 200€

4. Para que puedas acceder a tu habitación (como no hay ningún humano de servicio allí) te obligan descargar su app complicada, introduciendo todos tus datos y aceptar que ellos no se hacen responsable de su tratamiento. Si no haces todo esto, duermes en la calle y no te devuelven el dinero.

5. Después de la primera noche, a falta de oxígeno, pedimos cancelar nuestra estancia, ya que claramente incumplen la legislación de la obra (tienen extractores falsos en el techo), nos dijieron que tuvieron que tapar la ventilación por los insectos que entraban por allí y nos lo denegaron de todas formas.

2026-08-14 via Nuitee
J
Julie solo_traveller fr
10
Pros:

Merci beaucoup à Edmar, Pearl et Mitch pour leur assistance

2026-08-13 via Nuitee
R
Robert solo_traveller nz
10
Pros:

The hotel is in an excellent location, and the staff Edmar, Pearl and Mitch were super friendly and helpful. They made it really easy to get set up after out long flight.

2026-08-13 via Nuitee
S
Stefan couple de
8
2026-08-12 via Nuitee
I
Ivette solo_traveller es
9
Pros:

Ubicación

2026-08-09 via Nuitee
S
Sandrine solo_traveller fr
9
Pros:

L'emplacement et le personnel.

Cons:

La mise en main de l'application pour la clef digitale mais le personnel nous a beaucoup accompagné.

2026-08-09 via Nuitee
D
dk solo_traveller cn
10
Pros:

thank u for Mitch , Edmar , and Belle*—they help us so lot to enjoy the stay in here

2026-08-08 via Nuitee
J
Jieya couple my
10
clean and convenient
Pros:

Big thanks to Edmar, Pearl, and Mitch for their amazing hospitality! He helped carry my heavy luggage to the second floor, she has the sweetest, most contagious smiles. Luggage storage was smooth and convenient. Above all, the place was exceptionally clean and comfortable. I felt completely at ease.

Cons:

A bit compact, the dehumidifier is quite noisy, but understandable.

2026-08-08 via Nuitee
D
Demi solo_traveller nl
10
Goede gastservice en top locatie bij metro!
Pros:

De fijne verwelkoming van de staff (Mitch, Edmar & Pearl). Alles was goed uitgelegd en werd meerdere malen gecheckt via whatsapp met informatie en updates.

Cons:

-

2026-08-07 via Nuitee
F
Freddy couple ve
10
Fabuloso
Pros:

Todo, la ubicación la atención y lo limpio del lugar, en especial que tiene lavadora y secadora

2026-08-07 via Nuitee
M
Mª Lourdes couple es
10
Totalment recomanable 👍
Pros:

Bona localització, apartament petit però perfecte per a dues persones i una estada de 4-5 dies. El personal és molt amable i la Belle ens va ajudar en tot moment.

Cons:

Tot perfecte

2026-08-05 via Nuitee