Heritage Collection on Chinatown - Mobile App Check-In

Hotels
9 (1155 reviews)
227 South Bridge Road , Singapore , sg

Facilities

Non-smoking rooms
Air conditioning
Safety deposit box
Non-smoking throughout
Adult only
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Check-in process issues
Self-check-in difficulties

Categories

Cleanliness
8.46
Clean and comfortable, but some mentions of issues with self-check-in.
Service
9.93
Staff were exceptionally helpful and accommodating, especially Mary, Shannen, and Yani.
Location
9.97
Ideal location near Chinatown and MRT, very convenient.
Room Quality
8.42
Room quality overall is satisfactory, but some concerns about the registration process.
Amenities
8.45
Amenities were adequate, with helpful services like WhatsApp chat.
Value for Money
8.91
Good value considering the location and services provided.
Food and Beverage
8.46
No specific mentions; general satisfaction with nearby food options.
Overall Experience
9.43
Overall, a lovely stay with minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 19:23

Property Description

Convenient Location in Chinatown
Located amidst the vibrant streets of Chinatown and South Bridge Road, Heritage Collection on Chinatown - A Digital Hotel offers a peaceful retreat with a double glazed door entrance to ensure a tranquil stay.

Modern Amenities and Comfort
Our fully air-conditioned rooms are equipped with contemporary fittings, a flat Smart TV, and a kitchenette with essential appliances. The en suite bathrooms feature convenient standing shower facilities for your comfort.

Explore the Best of Singapore
With Chinatown Heritage Centre and Sri Mariamman Temple just a short walk away, and easy access to Telok Ayer MRT, immerse yourself in the rich culture and vibrant dining scene of the area.

Experience the charm of Heritage Collection on Chinatown - A Digital Hotel and book your stay today!

Important information:

Full payment is required within 24 hours upon booking. The property will contact you after you book to provide instructions.

The property reserves the right to request full payment or cancel the booking if the guest fails to do so.

The property is located in a building with no elevator.

Please note that all guests need to provide a valid passport at check-in.

Please note that all special requests are subject to availability, and additional charges may apply.

This is a strictly nonsmoking property. A fine of S$1,000 will be imposed for smoking, and a fine of S$500 will be imposed for durian consumption. The management reserves the right to forfeit deposits, evict guests, or charge the registered credit/debit card for any violations.

The Management reserves the right to forfeit the full deposit and impose eviction and/or charge on the credit/debit card provided for any violations of house rules.

We highly recommend that you have your own suitable travel insurance in place at the time of booking.This property is located in a busy area so guests might experience some noise.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SIN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 1155 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.97
Room Quality: 8.42
Amenities: 8.45
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
D
David couple de
9
Great location and well equipped
Pros:

The location was great, the room size totally fine - felt larger than expected. Everything was clean and tidy, the room was well equipped.

Cons:

Maybe the ventilation system could be improved - aircon and dehumidifier were available and working fine, which was good, but no real "fresh air" was notable after a few days. There were vents in the room, but not sure if any airflow went through them.

2026-02-14 via Nuitee
Y
Yizhu couple cn
10
Pros:

Thanks for Xia,Mary and Shannen

2026-02-13 via Nuitee
M
Mark couple gb
10
All made easy and comfortable with the help of Xia, Mary and Dolly.
Pros:

Location was perfect. Clean and quiet. Easy to check in and out. Value for money.

Cons:

N/A

2026-02-13 via Nuitee
B
Bruce H. solo_traveller nz
10
So convenient, so welcoming....
Pros:

My room was like brand new with lop quality facilities.
Spacious with good kitchen equipment.
The location is great in the heart of Chinatown but no outside noise.
The staff were extremely helpful & friendly & my contact with Mary, Dolly & Xia was excellent.
I don't hesitate to highly recommend this hotel & I hope to return in the future.

Cons:

I managed to deal with the digital aspect but would prefer conventional reception.

2026-02-12 via Nuitee
J
Jalda solo_traveller de
9
Sehr tolle Location und nettes Personal. Empfehlenswert wenn man für paar Tage in Singapur ist
Pros:

Location

Cons:

Kein Fenster

2026-02-12 via Nuitee
D
Daria solo_traveller mv
10
Pros:

Excellent location - walking distance to many main attractions. The room is clean and equipped with all necessary amenities. Mary, Dolly and Xia are very nice and always ready to help.

2026-02-12 via Nuitee
L
Lorraine couple ca
10
Cosy stay in best location!
Pros:

Location was excellent, able to readily access transport lines and surrounded by eating options. Free laundry on site was an added bonus! Xia, Mary and Dolly were all very accommodating and checked in to make sure we had everything we needed. Responses were prompt and courteous!

Cons:

It is definitely small for a couple, and the glass partitions between the sleeping and bathroom areas did little to enhance any privacy.

2026-02-12 via Nuitee
M
Marco couple ch
7
2026-02-12 via Nuitee
J
James couple gb
10
Excellent stay in the heart of Singapore
Pros:

Ideal location in Chinatown close to the Metro and the main attractions, cosy room with a comfy bed and lovely shower, friendly and attentive staff, highly recommend :)

2026-02-11 via Nuitee
B
Benjamin couple au
10
2026-02-11 via Nuitee
V
Vitalii solo_traveller ru
10
Pros:

Хороший и аккуратный номер . Понравилось отношение персонала Mary Dolly , Xia

2026-02-11 via Nuitee
A
Alicja couple pl
10
Pros:

Location is perfect, walking distance from most of the main attractions. The room was well equiped and clean.

The staff was very helpful, we were in touch since the booking was completed, the team supported us with storing our luggage for a few hours, they were very friendly. Big thank you especially to Xia, Mary and Dolly

2026-02-10 via Nuitee
M
Maximilian solo_traveller at
10
Pros:

I thought the system with the door key on the phone was quite easy and the people (Xia, Mary, and Dolly) have been really nice and helpful. I arrived very late, but it was no problem.

Cons:

The room is quite small. For me it was no problem at all, but in Europe rooms tend to be bigger.

2026-02-09 via Nuitee
S
Stefan couple de
9
Pros:

Sehr gute Lage (Hop on - hop off Bus hält 100 m entfent), 5 - 10 Min. zu Fuß zu den MRT-Stationen Maxwell oder Chinatown.
Restaurants, Cafés und Bars fußläufig wenige Min. entfernt (z.B Maxwell Food Center).
Super hilfreiches Personal (Mary, Xia, Dolĺy) immer per WhatsApp, Telefon und teilweise vor Ort erreichbar.
Die Zimmer sind gut ausgestattet und sehr sauber.
Unser Schlafzimmer war auf einer Galerie.
Sehr empfehlenswerte Unterkunft mit guter Preis/Leistung.

2026-02-09 via Nuitee
D
Dmitriy solo_traveller us
10
2026-02-09 via Nuitee
C
Claire family_with_children gb
10
First Time stay at Digital Hotel, Location Superb!
Pros:

Location was excellent, close to bus/tram/restaurants/shops. The staff, Ryan, Mary, Xia & Dolly were really helpful and provided brilliant info about surrounding area/activities. Room was really nice and good size. Hidden Gem!

Cons:

Nothing to dislike

2026-02-08 via Nuitee
C
Claus Hartwig solo_traveller de
8
Insgesammt ist Lage und Austattung super, vieles fussläufig zu erreichen, Einzig die aircon --
Pros:

Die Prozedur übers einchecken per mobile App war holprig, ohne Zugang zum Trelefonnetz in Singapore fast nicht möglich.
Einfach zu umständlich!
Das Personal, hier namentlich "Mary" superprofessionel, serviceorientiert. Glückwunsch an die Herrschaften, die sie eingestellt haben. Ein echter Mehrwert für die Hotelgesellschaft!

Cons:

Das ganze Handling über die vielen E-mails und Hinweise fürs einchecken offensichtlich notwendig, aber teilweise nervig.
Ich fühlte mich zeitweise gegängelt.

2026-02-08 via Nuitee
S
Spasovski solo_traveller gb
9
Great location and host responsiveness
Pros:

Great location, easy to access, instant responses via whatsapp, everything explained, clean

Cons:

It was small but that’s expected so not a big deal for location and everything else

2026-02-08 via Nuitee
Виктория solo_traveller ru
9
Pros:

everything was so clean, stuff Xia, Mary & Dolly were so kind, the location is wonderful. Thank you 💕

Cons:

the AC was loud

2026-01-31 via Nuitee
F
Filip solo_traveller pl
8
2026-01-31 via Nuitee