Áurea Convento Capuchinos by Eurostars Hotel Company

Hotels
•
Áurea
9 (3528 reviews)
Plazuela Capuchinos, 2 , Segovia , ES
+34 921 41 52 50

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Comfortable accommodations
Friendly service
Cons:
High cost of breakfast
Pool accessibility issues
Room cleanliness concerns

Categories

Cleanliness
8.46
Mixed sentiment regarding room cleanliness; some issues mentioned.
Service
9.93
Overall positive sentiment towards the staff; friendly and accommodating.
Location
9.47
Excellent location mentioned multiple times as a highlight.
Room Quality
8.42
Good quality rooms, but some reviews noted issues with comfort.
Amenities
8.95
Amenities generally praised, but pool closure on Sunday negatively impacted perception.
Value for Money
8.91
Fair value perception, but some mention of high breakfast prices affecting overall rating.
Food and Beverage
8.46
Food quality is good, but breakfast pricing raised concerns.
Overall Experience
9.43
Overall very positive experience with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:02

Property Description

Wellness Center and Spa Facilities
Áurea Convento Capuchinos, a former monastery turned hotel, features a wellness center offering massage treatments and a spa with an indoor swimming pool, Turkish baths, and more.

Historic Charm and Beautiful Gardens
Located in Segovia old town, this hotel boasts 2 large cloisters, gardens with a terrace, and a breakfast lounge, all set in a former monastery beside Plaza Mayor Square and the Cathedral.

Comfortable Rooms and Traditional Cuisine
Enjoy modern amenities in each room such as a flat-screen TV, air conditioning, and a minibar. Indulge in traditional dishes at the on-site restaurant, complemented by a relaxing ambiance and Canal Plus channels.

Book now to experience a blend of history, relaxation, and comfort at Áurea Convento Capuchinos.

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.

Please note that the bar is open on Fridays and Saturdays.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

9
Based on 3528 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.47
Room Quality: 8.42
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
G
Gillian • extended_group • gb
9
Lovely stay with fabulous staff and great location.
Pros:

Beautiful building in a great location. Good sized rooms.

Cons:

There was no separate shower - you had to climb into the bath.

2026-10-31 • via Nuitee
S
Samuel • solo_traveller • br
10
História e Conforto
Pros:

Localização excelente e uma experiência especial considerando a antiguidade do local. Embora seja um hotel histórico, tem as comodidades de um hotel moderno.

2026-10-31 • via Nuitee
T
Thomas • couple • ca
10
2026-10-30 • via Nuitee
D
Donna • family_with_children • us
2
Pros:

Location is good

Cons:

We encountered too many issues that were not taken care of by the staff. We had non functioning wifi, a broken window shade in the bathroom that was not fixed during our 3 night stay, hardly any hot water for the shower. The quality is not up to the level of almost $300 a night. We would not stay here again.

2026-10-29 • via Nuitee
D
David • couple • ar
3
Among the worst 5-star hotels I've stayed in over 50 years of global travel..but Segovia magnificent
Pros:

the location is great, the building beautiful, easy to walk to wonderful Segovia, but simply NOT user-friendly, and staff that said in effect : 'it's your problem.'

Cons:

Annexe room that required long march through tricky walkways, two elevators, got lost routinely...wifi required regular re-entry...no light to read in bed..room very hot, thermostat wrong....and patio had you looking at derelict, overgrown worksite next door (picture below) ...shower hose broken....

my favourite was asking for no music in gym, so i could hear work messages...i was told there was no music, even as it played loud and clear....like so much else, the message from staff was : 'it's your fault.'

2026-10-29 • via Nuitee
G
gerdina • couple • us
10
Beautiful, comfortable hotel .
Pros:

We loved the building , the room was nicely appointed and clean . Comfy beds . Old days luxury:) .

Cons:

In room coffee was bad but that’s a minor thing .

2026-10-29 • via Nuitee
J
James • couple • us
10
Best place to stay in Segovia
Pros:

Could not rate higher. Excellent location and staff was great. Room was tremendous and comfortable. The location was great allowing you to to walk to all the sites.

Cons:

Could have more of a food selection at restaurant

2026-10-29 • via Nuitee
S
Sam • solo_traveller • us
10
Great Location
Pros:

Andres at Reception

Cons:

Some rooms have very tiny wundow

2026-10-28 • via Nuitee
J
JGC83 • family_with_children • br
2
Pros:

O hotel é bonito e muito bem localizado.

Cons:

Reservei uma suíte Junior com varanda e vista; e nos colocaram num quarto horrível escuro (201) no 2 piso, um aproveitamento de espaço horrível, sem varanda e sem vista, uma janela pequena que dava diretamente nas máquinas de ar condicionado; só nos mudaram pra uma suíte Junior 402, na última diária e pudemos ver a diferença real, o funcionário disse que vão mudar a classificação da suíte 201, mas não houve nenhum tipo de desconto ou indenização pelo terrível inconveniente!!

2026-10-28 • via Nuitee
C
Clifford • couple • ca
9
2026-10-28 • via Nuitee
L
Luis Guillermo • couple • es
10
2026-10-28 • via Nuitee
E
Emma • couple • gb
8
Pros:

Location, spacious room, fab bathroom, huge comfortable bed, good.bteakfast. Staff were very helpful. Our room stank of smoke so they.moved us straight away.

Cons:

Given the price of the place it was annoying that even the bottles of water in our room (which were hotel branded and looked like they'd probably just been filled with tap water) was chargeable.

2026-10-27 • via Nuitee
I
Inge • couple • de
8
Außergewöhnliche Unterkunft mit viel Charme
Pros:

Sehr zentrale Lage, aussergewöhnliche Unterkunft mit viel Charme, gutem Service und angemessenen Preis/Leistungsverhältnis!!
Jederzeit wieder 😀

Cons:

Teilweise lange und unübersichtliche Wege … eben altes Kloster

2026-10-27 • via Nuitee
N
Nazar Hanna • couple • us
8
Segovia in a convent .
Pros:

Windows in my room were very small it felt like a prison cell. And no window screens to leave them open but room was clean.

Cons:

No news papers and magazines in the lobby area to enjoy reading..but hotel overall was a 4 star quality.

2026-10-27 • via Nuitee
F
Frank • couple • nl
8
Erg comfortabel, maar een beetje “kil”.
Pros:

Hele rustige locatie op 5 minuten lopen van het grote plein, en een parkeergarage er onder zodat je niet door de stad hoeft te rijden. We hadden een ruime kamer met prachtig uitzicht, en het bed was heel goed.

Cons:

Van een vijf sterren hotel en voor de prijs verwacht je perfectie. Het zijn kleine dingen zoals een slot op een toiletdeur in de lobby die niet werkt (3 dagen lang), dat de yoghurt bij het ontbijt “vandaag op is”. Er loopt veel personeel (vaak continu met belachelijke zwarte handschoentjes), en de helft is aardig maar onhandig. Het gebouw is heel erg goed gerenoveerd, maar het resultaat is erg steriel. Het is niet “warm”.

2026-10-27 • via Nuitee
A
ANA MARIA • couple • es
9
2026-10-26 • via Nuitee
J
Jean-pierre • couple • fr
9
2026-10-25 • via Nuitee
A
Andre • solo_traveller • pt
10
2026-10-25 • via Nuitee
A
August HP • couple • nl
9
Pros:

Centrale ligging, grote kamer, goed ontbijt, parkeren

2026-10-25 • via Nuitee
R
Rosa • couple • es
8
Spa
Pros:

La habitación y el buen trato de los trabajadores

Cons:

El agua de la piscina del spa no estaba caliente

2026-10-24 • via Nuitee