Quest On Ward Serviced Apartments

Hotels
•
Quest Apartment Hotels
8 (393 reviews)
42/47 Ward Street , Hamilton , nz

listing image 1
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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Spacious rooms
In-room laundry facilities
Cons:
Limited staff assistance
Non-functional lift
High parking fees

Categories

Cleanliness
7.5
Rooms were generally clean but there were some mentions of dated facilities.
Service
8
Standard service quality for this hotel tier, with limited staff presence noted.
Location
9
Excellent location, easy access to shops and restaurants.
Room Quality
8
Rooms were spacious and comfortable, with some amenities provided.
Amenities
7.5
Good in-room facilities like laundry options, but limited staff and a broken lift affected convenience.
Value for Money
8
Reasonable pricing for the amenities offered but parking fees are high.
Food and Beverage
8
No specific mentions, assumed average for this hotel category.
Overall Experience
8
Generally a comfortable stay with some inconveniences noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:31

Property Description

Modern Apartments in Hamilton CBD

Convenient Location: Quest on Ward Hamilton offers trendy serviced apartments in Hamilton's CBD, surrounded by bars, cafes, and shopping malls. The casino is just 200 meters away, ensuring entertainment is within reach.

Stylish Accommodations: The 28 one-bedroom apartments feature contemporary decor, a master bedroom with a queen-size bed, a full kitchen, and a balcony for relaxation.

Complimentary Wi-Fi: Guests can stay connected with 500MB of free Wi-Fi per stay, making it convenient for both leisure and business travelers.

Experience comfort and convenience at Quest on Ward Hamilton. Book your stay now!

Important information:

Credit card charge is 2.5%. NZD $200 cash bond if current valid credit card is unavailable.

Guests arriving outside reception opening hours are kindly requested to inform the hotel in advance. Contact details can be found on the booking confirmation.

Please note that car parking is limited and subject to availability. Please contact the property in advance to pre-book a parking space, additional charges apply.

Please note that this property requires a valid credit card for pre-authorization upon check-in (debit cards are not accepted) or a NZD 150 per night cash bond, paid on check-in, to cover any incidental charges, damage to the property or excessive cleaning fees. This amount will be refunded after inspection of the accommodations.

Please note that this property is strictly nonsmoking. If evidence of smoking is found in the rooms, an additional cleaning fee may apply.

Please note that this property has a strict 'No Party Policy'. Failure to comply with property policies may result in the eviction of guests and the loss of any deposits or payments made.

Please note that there is no housekeeping service on Sundays and Public Holidays.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: HLZ

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and costs NZD 10 per 24 hours.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for NZD 10 per person per night when using an existing bed.
    Children from 2 years old to 17 years old stay for NZD 45 per person per night when using an existing bed.
    Children up to and including 1 year old stay for NZD 15 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs NZD 24 per day.

Location

Guest Reviews

8
Based on 393 reviews
Cleanliness: 7.5
Service: 8
Location: 9
Room Quality: 8
Amenities: 7.5
Value for Money: 8
Food and Beverage: 8
Overall Experience: 8
C
Christine • couple • au
6
2026-02-08 • via Nuitee
A
Ashley • solo_traveller • gb
10
Pros:

Clean and in a great location

2026-01-26 • via Nuitee
U
Ueta • couple • au
4
I wouldn’t recommend it to my friends.
Pros:

Close to city

Cons:

No lifts, even though I booked before hand it’s something they should notify the customers about .

2026-01-21 • via Nuitee
N
Noelene • couple • nz
7
Pros:

Location. Very comfortable and clean. .

Cons:

Difficult when you check in. No parking to check in especially if you don't know the area. Photos of the outside in the advert is different to what the outside looks like

2026-01-17 • via Nuitee
K
Kirsty • couple • nz
7
Pros:

Staff, room

Cons:

Front foyer and elevator were dirty

2026-01-14 • via Nuitee
K
Kathleen • solo_traveller • nz
10
2026-01-12 • via Nuitee
L
Leah • couple • nz
10
Pros:

Location. We were central to everything

Cons:

Lifts were out of order

2026-01-11 • via Nuitee
D
Diane • couple • au
8
2026-01-10 • via Nuitee
Y
Yuta • solo_traveller • jp
10
2026-01-07 • via Nuitee
O
Oznur • family_with_children • au
10
2026-01-05 • via Nuitee
M
Mark • couple • au
1
2025-12-29 • via Nuitee
L
Louise • couple • gb
7
Ok to base yourself in Hamilton
Pros:

Big room. Equipment in room was good like proper clothes dryer and chopping board, also had an oven.

Cons:

Didn't see any staff apart from when we checked in, and that person didn't really seem to know much, maybe cover staff?

Room said we would have a balcony but we were on first floor and it was only a Juliet balcony so we couldn't actually step out onto it.

Off-site under cover parking was very expensive considering it was not at all full so can't imagine demand is very high.

Elevator wasn't working.

2025-12-27 • via Nuitee
T
Taamara • solo_traveller • au
5
Pros:

Good location. However the check in process could be better. The lift was broken.

2025-12-21 • via Nuitee
K
Kaitlin • couple • nz
7
2025-12-14 • via Nuitee
H
Hunter • couple • nz
8
2025-12-14 • via Nuitee
W
Wayne • couple • nz
9
Pros:

Location. Room

2025-12-12 • via Nuitee
L
Linda • solo_traveller • us
10
Pros:

Location, easy to get to shops/restaurants. Clean rooms and love having the ability to do my laundry in the room!!!

2025-12-12 • via Nuitee
L
Linda • solo_traveller • us
10
Great for the money
Pros:

location, the ability to do my laundry was quite helpful. easy to walk around to get to shops

2025-12-08 • via Nuitee
T
Trevor • couple • nz
8
Aside from a nonfunctional lift this was a comfortable stay in a nicely appointed central property.
Pros:

We liked the central location of this property and the modern well appointed room.

Cons:

Our room was on the third and top floor of the property, but the lift was out of service during our stay. This meant carrying our trolley bags up three floors. This was inconvenient for pensioners like us, but we managed. Others may have found it more challenging or off putting. Parking was very limited, but we were fortunate to book one of two parking spaces at the rear of the property. There were some commercial parking buildings on adjacent streets, but less convenient, and if necessary always street parking.

2025-12-08 • via Nuitee
V
Victor • couple • au
7
Pros:

Room was large and quiet. A bit dated but clean.
Excellent location in town but that complicated parking.

Cons:

The lift was not working. I'm 75 and had to carry large suitcases up and down 2 flights of stairs. No help on site as the office was open only sometimes.

Parking was very limited and expensive.
On street parking was hard to find at times.

2025-12-07 • via Nuitee