Matum Hotel & Casino

Hotels
6.9 (395 reviews)
Las Carreras 1 , Santo Domingo , do

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent customer service
Great location
Comfortable rooms
Cons:
Cleanliness issues
Outdated amenities
Noise disturbances

Categories

Cleanliness
5.79
Several reviews mentioned dirty towels and pool issues, impacting cleanliness.
Service
8.26
Consistently highlighted as excellent with friendly staff in multiple reviews.
Location
8.3
Commended for being centrally located, convenient for access.
Room Quality
6.25
Rooms mentioned as outdated and some issues with AC and noise.
Amenities
6.28
Issues with the pool cleanliness and insufficient entertainment options like lack of Netflix.
Value for Money
6.24
Mixed feelings expressed regarding the price paid versus the quality of accommodations.
Food and Beverage
7.29
Generally good but with mentions of repetitive breakfast dishes.
Overall Experience
6.76
Feedback is a mix of good service but overshadowed by several negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:17

Property Description

Convenient City-Centre Location
Experience the vibrant heart of Santiago at Matum Hotel & Casino, where convenience meets comfort.

Modern Amenities
Indulge in our air-conditioned rooms with private bathrooms, cable TV, and complimentary Wi-Fi. Enjoy the convenience of on-site dry cleaning services and free parking during your stay.

Dining and Entertainment
Savor international cuisine at the nearby restaurant or explore various dining options just a stone's throw away. Feeling lucky? Visit our on-site casino for some entertainment.

Book now to elevate your stay at Matum Hotel & Casino and immerse yourself in the bustling city life of Santiago!

Important information:

Please note that the swimming pool is not accessible because it is under construction.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 02:30 PM
Airport code: ASC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.9
Based on 395 reviews
Cleanliness: 5.79
Service: 8.26
Location: 8.3
Room Quality: 6.25
Amenities: 6.28
Value for Money: 6.24
Food and Beverage: 7.29
Overall Experience: 6.76
M
Mildred • solo_traveller • do
6
2026-07-17 • via Nuitee
C
Celulares • solo_traveller • do
10
Pros:

El Servicio

Cons:

La Cerveza Caliente

2026-07-14 • via Nuitee
M
Melany • solo_traveller • co
10
Excelente
Pros:

Todo muy bien

2026-07-14 • via Nuitee
E
Emile alphonse • couple • do
8
2026-07-11 • via Nuitee
N
Natasha • family_with_children • do
6
2026-07-10 • via Nuitee
R
Ruddy • solo_traveller • pr
9
Pros:

Cerca de los sitios donde quería ir.

Cons:

Falta de agua caliente en el baño.

2026-07-05 • via Nuitee
R
Robert • family_with_children • do
8
2026-07-04 • via Nuitee
E
Eudis • family_with_children • do
8
2026-07-02 • via Nuitee
B
Brenda • couple • us
5
2026-07-01 • via Nuitee
H
Holguin • extended_group • do
5
Regular
Pros:

Ubicacion Excelente dentro del centro de la ciudad

Cons:

las condiciones de las camas y las toallas, las luces de las habitaciones son muy pobres y entra luz desde el pasillo adjunto a las habitaciones, siendo las cortinas no efectivas por ser muy cortas

2026-07-01 • via Nuitee
C
Cabrera • solo_traveller • us
8
Experiencia en el hotel Matun
Pros:

La amabilidad del señor que nos llevó las maletas fue muy cortes y nos recibió con alegria

Cons:

La recepcionista debió ser más amable

2026-06-30 • via Nuitee
N
Naomi • solo_traveller • us
10
2026-05-12 • via Nuitee
L
Lucy • solo_traveller • do
5
Pros:

El personal estuvo dispuesto a ayudarnos y colaborarnos

Cons:

El hotel es algo colonial y antiguo. Para alguien que busque comfort y modernidad no le gustará, el lobby es moderno pero las habitaciones son algo antiguas, tienen un poco de humedad y hace calor porque mantienen el aire apagado.

2026-05-09 • via Nuitee
M
Martinez • solo_traveller • do
9
2026-05-07 • via Nuitee
A
Alfiheris • family_with_children • do
5
2026-05-05 • via Nuitee
O
Oscar • couple • us
8
Conveniently located near the Santiago Monument in a central, cultural, and historic neighborhood wi
Pros:

I like the location near the Santiago Monument, active nightlife, and busy streets. The room was comfortable, and the breakfast was great. The security staff definitely gets a thumbs up; they provided support with after-hours parking and made my visit feel very safe. The front desk host was quiet and reserved but did her job well. I do recommend that the hotel reviews its cancellation policy, as they only offer credit on a cancellation. Additionally, you have to request room service, but the amenities are in good condition.

Cons:

There was nothing negative that I disliked about my stay. The hotel is a great bargain for the price, so you cannot expect luxury, but the good staff makes the visit very pleasant. Everything was satisfactory for a short trip.

2026-05-01 • via Nuitee
A
Abdou • solo_traveller • ne
8
Pros:

L’hotel est confortable et bien situé. Le personnel est sympathique.

Cons:

Le petit-déjeuner n’est pas variable car toujours le meme menu. Pour un long séjour la personne peut avoir du mal a manger le meme menu. En plus la diversité n’est pas prise en compte car en 8 jours c’est toujours la viande du porc qui est dans les assiettes. Tenir de ceux qui ne mangent pas le porc.

2026-04-30 • via Nuitee
A
Angel • family_with_children • do
8
2026-04-29 • via Nuitee
C
Ching Ling • solo_traveller • do
4
Ruido no permite dormir
Pros:

Ubicación

Cons:

Ruido de la calle

2026-04-29 • via Nuitee
S
SANCHEZ • extended_group • pr
10
Pros:

Todo

2026-04-28 • via Nuitee