Matum Hotel & Casino

Hotels
6.9 (354 reviews)
Las Carreras 1 , Santo Domingo , do

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Nightclub
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Family rooms
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent customer service
Great location
Comfortable rooms
Cons:
Cleanliness issues
Outdated amenities
Noise disturbances

Categories

Cleanliness
5.79
Several reviews mentioned dirty towels and pool issues, impacting cleanliness.
Service
8.26
Consistently highlighted as excellent with friendly staff in multiple reviews.
Location
8.3
Commended for being centrally located, convenient for access.
Room Quality
6.25
Rooms mentioned as outdated and some issues with AC and noise.
Amenities
6.28
Issues with the pool cleanliness and insufficient entertainment options like lack of Netflix.
Value for Money
6.24
Mixed feelings expressed regarding the price paid versus the quality of accommodations.
Food and Beverage
7.29
Generally good but with mentions of repetitive breakfast dishes.
Overall Experience
6.76
Feedback is a mix of good service but overshadowed by several negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:17

Property Description

Convenient City-Centre Location
Experience the vibrant heart of Santiago at Matum Hotel & Casino, where convenience meets comfort.

Modern Amenities
Indulge in our air-conditioned rooms with private bathrooms, cable TV, and complimentary Wi-Fi. Enjoy the convenience of on-site dry cleaning services and free parking during your stay.

Dining and Entertainment
Savor international cuisine at the nearby restaurant or explore various dining options just a stone's throw away. Feeling lucky? Visit our on-site casino for some entertainment.

Book now to elevate your stay at Matum Hotel & Casino and immerse yourself in the bustling city life of Santiago!

Important information:

Please note that the swimming pool is not accessible because it is under construction.

Check-in and check-out hours:
Check-out: 02:30 PM
Airport code: ASC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.9
Based on 354 reviews
Cleanliness: 5.79
Service: 8.26
Location: 8.3
Room Quality: 6.25
Amenities: 6.28
Value for Money: 6.24
Food and Beverage: 7.29
Overall Experience: 6.76
D
Daneiby • family_with_children • us
6
2026-03-12 • via Nuitee
S
Stefano • couple • us
8
Good
Pros:

A lot of things

Cons:

Everything ok

2026-03-11 • via Nuitee
S
Soribel • couple • us
9
2026-03-09 • via Nuitee
K
kelvin • solo_traveller • us
9
2026-03-08 • via Nuitee
C
Carlos • extended_group • pl
9
Very convenient location. Great place.
Pros:

The location is very centric, it came with breakfast included and the staff helped a lot.

Cons:

The shower needs some repair.

2026-03-06 • via Nuitee
T
Tavarez • family_with_children • do
9
Pros:

Buen personal, desayuno delicioso y habitación cómoda.

2026-03-06 • via Nuitee
D
Dayana • family_with_children • do
5
Cons:

El ruido de la calle y lo incomoda de las camas

2026-03-05 • via Nuitee
C
Clarissa • solo_traveller • do
7
Buen servicio
Pros:

Apreciamos el soporte y trato brindado por Rose y Alexandra . Estuvimos por dos ocaciones, aunque breves, estuvieron bien en cuanto a la habitación y la piscina que en ese momento estaba disponible.

2026-03-05 • via Nuitee
N
niko • family_with_children • it
1
Vieux et salle
Pros:

Rien

Cons:

Tout

2026-03-05 • via Nuitee
M
Maria • extended_group • do
8
Pros:

Buena ubicación.
desayuno decente, faltaron muchas cosas.
Habitacion no tenia plancha.

2026-03-05 • via Nuitee
A
Adis • extended_group • us
5
2026-03-04 • via Nuitee
V
Vanessa • extended_group • do
8
2026-03-03 • via Nuitee
W
Wilfredo • couple • us
10
Pros:

Location

Cons:

Every thing was great

2026-03-02 • via Nuitee
L
Leonor • family_with_children • us
3
Pros:

Web hace to pay for a simple Coffee when we check Out. All hotel hve a Coffee when web come to the room. Triste hotel not, to bay when you check out the secretay said, the simple envelope Coffee doesnt Washington included.

2026-02-28 • via Nuitee
E
Ernst • solo_traveller • ch
6
Cons:

Personal an der Rezeption

2026-02-27 • via Nuitee
D
DIAZ ZABALA • family_with_children • do
9
Estadia en Matum Santiago
Pros:

muy bueno el desayuno, las habitaciones amplias y comodas, la ubicacion centrica esta excelente, las camas son confortables y limpias. me gusto mucho.

2026-02-27 • via Nuitee
F
Franz • family_with_children • us
4
Pros:

Location

Cons:

It was too much noise, loud music due to their club dance. You could hear people screaming and raving all night.

2026-02-26 • via Nuitee
H
Hernandez • solo_traveller • do
1
2026-02-25 • via Nuitee
E
Elvido Francisco • family_with_children • do
5
2026-02-25 • via Nuitee
O
Oscarina • couple • do
6
2026-02-24 • via Nuitee