The Suites Hotel at Waterfront Plaza

Hotels
7.1 (1142 reviews)
325 Lake Avenue South , Duluth , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Affordable price
Welcoming staff
Kitchenette
Cons:
Dirty rooms
Delayed check-in
Strange room layouts

Categories

Cleanliness
5.6
Multiple instances of dirty rooms and delayed cleanings reported.
Service
7.6
Staff were described as welcoming and helpful, but had issues with delays.
Location
8.6
Great location near attractions and convenience noted in multiple reviews.
Room Quality
6.6
Issues with room cleanliness and layout, some rooms were windowless.
Amenities
7.6
Amenities like the kitchenette and jacuzzi suite were appreciated; parking was noted as a concern.
Value for Money
7.1
Affordable pricing noted, but impacted by cleanliness issues.
Food and Beverage
6.6
Breakfast items were limited and sometimes depleted; overall breakfast experience mixed.
Overall Experience
7.1
Mixed overall experiences with location, but significant issues with cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:37

Property Description

Luxurious Amenities

Experience a stay of comfort and convenience at The Suites Hotel at Waterfront Plaza. Indulge in our heated indoor pool, complimentary hot breakfast, and free WiFi.

Elegant Suites

Each suite is thoughtfully designed with a flat-screen HDTV, kitchenette, and some with a private fireplace and spa bath. Relax in style and luxury during your stay in Duluth.

Leisure and Business Facilities

Stay active in the fitness centre, unwind in the hot tub, or utilize our meeting rooms and business center. With a games room for entertainment, we cater to all your needs.

To experience the perfect blend of relaxation and sophistication, book your stay at The Suites Hotel at Waterfront Plaza today.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DLH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.1
Based on 1142 reviews
Cleanliness: 5.6
Service: 7.6
Location: 8.6
Room Quality: 6.6
Amenities: 7.6
Value for Money: 7.1
Food and Beverage: 6.6
Overall Experience: 7.1
K
Kaley • couple • us
8
2026-02-13 • via Nuitee
7
711shannony • Family
2
Horrible!
Pros:

I reached out multiple times regarding our stay in December 2025 and have yet to receive a satisfactory response.
Our experience was extremely unpleasant and far below acceptable hospitality standards.
From the outset, our room was freezing (we complained multiple times), making our stay uncomfortable. This was compounded by being woken abruptly at approximately 8:00 a.m. by maintenance and staff pounding on our door as if there were an emergency, only to check for leaking pipes??! ( not apolgies). This situation was alarming, disruptive, and handled very poorly.
Additionally, breakfast ran out before the posted end time, which was frustrating and inconvenient. Communication with front desk employees throughout our stay was consistently poor. When we raised concerns, staff were dismissive, rude, and failed to offer any apologies or meaningful assistance.
Overall, the lack of professionalism, communication, and basic courtesy was extremely disappointing. This experience fell well short of what we expected and paid for, and it has left us very dissatisfied.
I have not received any acknowledgment or explanation in person or by email.

2026-02-03 • via Tripadvisor
T
Tyler • family_with_children • us
9
2026-01-25 • via Nuitee
M
Mark • family_with_children • us
9
Great location and friendly staff
2026-01-20 • via Nuitee
M
Martha • solo_traveller • us
10
2026-01-19 • via Nuitee
J
Julian • couple • us
8
Cons:

Key cards malfunctioning

2026-01-19 • via Nuitee
T
Todd • extended_group • us
9
Pros:

Good

Cons:

Didn't get room i booked. Due to over booking

2026-01-19 • via Nuitee
R
Rebekah • couple • us
8
Pros:

We liked the historic charm of the building. We had a king suite that had a window overlooking the drydocked Irwin. There was a full kitchenette, which was nice, a loveseat, and a seperate bedroom. The air conditioning worked well, the bed was comfortable, and the room was clean. Coffee was available all day. Breakfast was standard fare. The elevators worked well, which is good for a historic site, and required a key to use for security, which we appreciated. The location was great, with Old Chicago Pizza, Red Lobster, and Adventure Zone within a few steps. The lift bridge is at the end of the block and Canal Park is a few blocks away. There aren't views of the lake, but we were able to book one night over July 4, which wasn't available at several of the other Canal Park hotels. We walked to the July 4 concerts and fireworks.

Cons:

The ice machine was out of order with a sign to get ice from the front desk. It would have been nice to know that when we checked in. The lobby and breakfast area did not seem to be air-conditioned and was stuffy.

2026-01-19 • via Nuitee
M
Michelle • solo_traveller • us
10
Pros:

Location.

Cons:

Bed was not comfortable.

2026-01-19 • via Nuitee
L
Luana • couple • us
10
We enjoyed our stay very much.
Pros:

Excellent location on Canal Park, spacious and comfortable rooms, quiet, good value.

2026-01-19 • via Nuitee
J
joe • extended_group • us
10
2026-01-19 • via Nuitee
J
Jieles • family_with_children • us
10
2026-01-19 • via Nuitee
D
DANA • family_with_children • us
9
Overall, very pleased and will strongly consider staying again.
Pros:

Breakfast - so nice to have both hot and cold options.
Location - loved being in center of things - nice to be able to walk just about everywhere.
Pools - brought my 10-, 8-, and 3-year-old sons and they loved the pools. Nice to have a variety for all.

Cons:

Stayed two nights and our room was not cleaned or provided with new towels on day 2. Used/wet towels were not removed, trash was not emptied, and an extra roll of toilet paper would have been nice.

2026-01-19 • via Nuitee
J
Janine • couple • us
7
Nice room, well located hotel
Pros:

The breakfast was ok. Location is great. Nice to have a refrigerator in the room. Room rate was very reasonable.

Cons:

The bed was too hard. No grab bars in the tub/shower and the shower is very slippery. The toilet paper is awful.

2026-01-19 • via Nuitee
B
Bryan • family_with_children • us
8
Great stay with convenient access to local attractions
Pros:

Older but clean. Great location, only a 5min walk to canal park.

2026-01-19 • via Nuitee
P
Patrick • couple • us
9
2026-01-19 • via Nuitee
H
Hunter • family_with_children • us
9
2026-01-19 • via Nuitee
Z
Zach • family_with_children • us
7
2026-01-19 • via Nuitee
T
Theresa • couple • us
7
2026-01-19 • via Nuitee
J
John • couple • us
6
We had fun
Pros:

Have stay here many times, great location

Cons:

No hot water
All soap dispensers out of order.
Person at check out not helpful, rude

2026-01-15 • via Nuitee