La Quinta by Wyndham Fort Worth West - I-30

No Callback or Communication with my Credit due to Unexpected Sickness - FLU FOR 2 Days.$ 125 Wasted & NOT REFUNDED.

n/a

My heater didn't work an the tv remote didn't work as well I had to sleep in all of my clothes just to stay warm I didn't like anything about my stay, honestly would like to have some of my money back for the inconvenience I had to go Thur.

Nothing

Housekeeping wasn’t consistent

The restroom area was a disaster, mold in the shower area over all whole bathroom needs a make over. The pool area needs a better maintenance crew, water unbalanced on dirt and sand on bottom.

Everything
The staff was difficult and rude
Room was moldy and dirty floors
And the room next to us was blasting music all night

I attempted to check in at hotel only to discover bookings are 21+, which was not readily disclosed through the booking website. We canceled the original reservation and made a new reservation under a new person at the hotel, but no refund has been issued for the original cancelled reservation. The staff claimed no charge would be made since it was cancelled, but the funds were withdrawn at the time of the original online booking and they have not been returned.

In addition to this, the general quality of the hotel was dirty, poorly maintained, and unsafe. The first room we were given had a filthy carpet, there were large globs of unknown substances on the walls, there were visible stains on the sheets, and there was hair left in the fridge. The righthand lampshade was loose, crumpled, and damaged. We requested a different room, which still had unclean floors, moist handprints on the bed’s headboard, and a toilet that would not flush completely.

The hallway on our floor was littered with crumbs and dirt, the elevator floor had wet, sticky stains, and the pool had visibly not been cleaned in some time. There were also no cameras and no windows in the pool room, which made us feel somewhat unsafe were there to be an accident or emergency. Speaking of which, when I had sustained a minor injury at the hotel, staff claimed there was no first aid anywhere in the building. I had to clean the cut in the dirty pool bathroom, as the attendant did not unlock the lobby bathrooms at my request, and I was forced to bandage my injury with toilet paper and office tape thanks to the lack of any first aid on site.

Among these most prevalent factors affecting our stay, was the nearby construction, the airlines flying overhead in the early morning, and the loud, daydrinking guests who stood outside the doors harassing other guests including myself. Nothing was done when they were reported.

The water wasn’t hot and the carpets were dirty. The location wasn’t in a very good part of town.

Rooms look old

NO DRAIN IN TUB

Staff very rude and hotel did not honor the deal I booked.

AC was a window unit and moldy and warm. Toilet seat broken. Toilet leaked from the holding tank in back. We used the ice bucket to catch drips and towel. 6 police cars were on property when we arrived. We were not given information about issue. The amount of police with gear, guns and bullet proof shields needed some explanation besides, "Well, there are not dead bodies."