Hotel Universo Guadalajara

Hotels
•
Independent
8 (1170 reviews)
Lopez Cotilla No, 161, Centro, Guadalajara, JAL, 44100 , Guadalajara , MX
52-33-36132815

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Facilities

Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Tours/ticket assistance
Free self parking

Review Highlights

Pros:
Buena ubicación
Atención del personal
Cons:
Limpieza deficiente
Calidad de la comida

Categories

Cleanliness
6.46
Multiple reviews highlighted issues with cleanliness, including dirty sheets and an unclean bathroom.
Service
8.93
Customer service was frequently praised, indicating a positive sentiment.
Location
9.47
Numerous reviews emphasized the perfect location of the hotel, making it a strong point.
Room Quality
7.42
Comments about uncomfortable beds and issues with the bathrooms impacted the score.
Amenities
7.95
Some amenities were satisfactory, but there were significant complaints about maintenance.
Value for Money
8.41
General sentiment appears to align with expectations for the price point.
Food and Beverage
6.96
The food quality received mixed reviews, with some mentioning poor aspects.
Overall Experience
8.43
Overall experience aligns well with the positive aspects of service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:38

Property Description

Immerse yourself in the vibrant heart of Guadalajara at Hotel Universo, where comfort meets convenience.

Limitless Connectivity
Stay connected with complimentary wireless internet throughout your stay, ensuring you're never far from what matters most.

Exquisite Dining Experience
Savor the flavors of Mexico at Galaxia, our on-site restaurant, or take advantage of convenient room service, perfect for a quiet evening in after exploring the city.

Unmatched Accessibility
With close proximity to cultural landmarks like Guadalajara Cathedral and Templo de San Agustin, experience the local charm just a short walk away, while enjoying ample amenities including a 24-hour front desk and complimentary self-parking.

Book your unforgettable stay at Hotel Universo today and create lasting memories in Guadalajara!

Important information:

  • No pets and no service animals are allowed at this property.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GDL

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8
Based on 1170 reviews
Cleanliness: 6.46
Service: 8.93
Location: 9.47
Room Quality: 7.42
Amenities: 7.95
Value for Money: 8.41
Food and Beverage: 6.96
Overall Experience: 8.43
A
Alicia • family_with_children • us
8
Comfy beds, great location at a great price
Pros:

Great location! It was clean and the staff were nice. Check in and check out process was fast and easy

Cons:

Depending on where your room is located you can hear lots of traffic.
Also during our stay we had very loud guests staying down the hall that had kids playing in the hallway till late at night.
Not the Hotels fault but it was a few nights of this.

2026-02-12 • via Nuitee
M
Martha • solo_traveller • us
8
Pros:

The staff was amazing. The location was perfect. The room was clean and well ventilated. . Everything worked well

2026-02-11 • via Nuitee
O
Omar A. • family_with_children • mx
8
BUENA CON EXCELENTE UBICACIÓN
Pros:

LA HABITACIÓN ESTA MUY BIEN SOLO LAS CAMAS NO SON COMODAS

Cons:

LAS CAMAS

2026-02-11 • via Nuitee
S
Sainz • family_with_children • mx
10
Pros:

Muy buena ubicación de todo muy limpio y muy amables tido el personal

2026-01-30 • via Nuitee
J
Jessica Alejandra • family_with_children • mx
10
Pros:

esta bien ubicado que da serca del centro y de los transportes

2026-01-27 • via Nuitee
M
Maria Amilania • family_with_children • mx
10
Buenísimo Diciempre en familia gracias a la atención del Hotel.
Pros:

Nos gustó mucho la atención rápida de los empleados a las peticiones que hacíamos...muy amables, las personas del estacionamiento siempre estuvieron atentos para apoyarnos.

Cons:

Que los ruidos de las habitaciones se escuchaban en los pasillos, un huésped fumó mucho en una noche y había una reparación en uno de los estacionamientos del hotel.
Pero no fue impedimento para pasarla muy bien.

2026-01-26 • via Nuitee
L
Luis Angel • family_with_children • mx
10
2026-01-20 • via Nuitee
M
Maria Enedina • family_with_children • mx
10
2026-01-20 • via Nuitee
J
Juarez • family_with_children • nz
10
Cómodo y céntrico
Pros:

Muy amplia la habitación, limpia y céntrica. Tiene estacionamiento y nos tocó habitación con balcón y podíamos ver hacia la catedral

Cons:

Un mini refrigerador hubiera completado nuestra estancia.

2026-01-20 • via Nuitee
L
Luis Angel • solo_traveller • mx
10
2026-01-20 • via Nuitee
A
AMYZADDAI • family_with_children • mx
8
Pros:

muy céntrico

Cons:

la limpieza 8 de 10

2026-01-19 • via Nuitee
P
PATRICIA • extended_group • mx
8
Pros:

ubicación excelente, baño cómodo
. excelente limpieza

Cons:

ubicación y servicio

2026-01-19 • via Nuitee
M
MANUEL ARTURO • family_with_children • mx
9
2026-01-19 • via Nuitee
J
Julieta Ziomara • family_with_children • mx
9
Pros:

La ubicación

Cons:

Todo bien

2026-01-09 • via Nuitee
0
089 • family_with_children • mx
9
2026-01-09 • via Nuitee
L
Laura del Mar • family_with_children • mx
10
Pros:

Todo

Cons:

Todo excelente 👌

2026-01-09 • via Nuitee
J
jose • family_with_children • mx
5
Pros:

Ubicación

Cons:

Las instalaciones viejas

2026-01-05 • via Nuitee
C
Cristerna • family_with_children • mx
9
Pros:

La ubicación.

Cons:

Que no ponen agua a diario.

2026-01-04 • via Nuitee
E
Enrique • family_with_children • mx
8
2026-01-04 • via Nuitee
V
Vazquez Hernandez • family_with_children • mx
10
Pros:

La habitacion

2026-01-03 • via Nuitee