Best Western Toluca

Hotels
•
Best Western
7.9 (171 reviews)
Vialidad Lic. Adolfo Lopez Mateos No. 406 San Luis Mextepec , Toluca , mx

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Breakfast included
Cons:
Dirty sheets
Hard mattresses
Maintenance issues

Categories

Cleanliness
7.44
Multiple complaints on cleanliness, specifically regarding dirty sheets and unmaintained appliances.
Service
8.41
Overall friendly staff, but some negative experiences during check-in regarding room allocation.
Location
8.35
Generally good location, although some comments suggest it may not be close to certain amenities.
Room Quality
7.11
Complaints about mattress firmness and issues with room appliances affecting comfort.
Amenities
7.64
Some amenities lack maintenance or were inadequate, impacting overall satisfaction.
Value for Money
8.1
Fair prices for services, but issues with room quality detract from overall value perception.
Food and Beverage
8.15
Positive comments about breakfast and on-site dining, though some inconsistencies in service.
Overall Experience
8.01
Mixed reviews lead to a balanced overall experience rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:01

Property Description

Modern Comfort and Convenience

Stylish Rooms and Dining

Convenient Location and Services

Experience modern comfort at Best Western Toluca, just a short distance from Toluca's historic center and popular football stadium. Relax in stylish rooms equipped with all the amenities you need, including free WiFi and flat-screen cable TV. Indulge in a delicious mix of Mexican and international cuisine at the hotel's Tetepetl restaurant. With free private parking, a gym, and a bilingual staff at your service 24/7, your stay is sure to be convenient and stress-free. Explore the area with ease, knowing that Toluca International Airport and the Cosmovitral are within reach. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: TLC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.9
Based on 171 reviews
Cleanliness: 7.44
Service: 8.41
Location: 8.35
Room Quality: 7.11
Amenities: 7.64
Value for Money: 8.1
Food and Beverage: 8.15
Overall Experience: 8.01
O
Oscar • couple • mx
8
Pay in advance or risk losing reservation
Pros:

Good location

Cons:

Small TV and zero good programming
And the booking was a real mess. They threatened that if we dis not pay before arriving they would cancel reservation

2026-03-16 • via Nuitee
R
Ramirez • family_with_children • mx
7
Pros:

No serviN los controles de la tele y tampoco tenía plancha el cuarto, el agua se salía de la regadera y era muy corto el espacio entre la tina y la regadera

Cons:

Lo que comento

2026-03-04 • via Nuitee
G
Gabriela • family_with_children • mx
7
2026-02-22 • via Nuitee
E
Espinoza • family_with_children • cr
10
2026-02-08 • via Nuitee
D
Dalila • family_with_children • mx
6
Pros:

Instalaciones
Limpieza
Amabilidad en mostrador

Cons:

Colchones duros
Servicio de restaurante
No había toalla para manos, solo la de cuerpo

2026-01-25 • via Nuitee
A
Alinn Elizabeth • family_with_children • mx
5
2026-01-20 • via Nuitee
J
jin moon • family_with_children • mx
5
2026-01-20 • via Nuitee
C
C P. Francisco • family_with_children • mx
8
DENTRO DE LO QUE CABE BIEN
Pros:

UN POQUITO TARDADO

2026-01-19 • via Nuitee
A
Andrea • couple • mx
9
Pros:

Para lo que requeriamos es un buena ubicación, el desayuno fue satisfactorio al igual que la atención.

Cons:

La ropa de

2026-01-19 • via Nuitee
P
Pedro • couple • mx
4
Precio razonable, habitaciones dejan que desear
Pros:

Desayuno bueno

Cons:

No tiene elevador, la tina del baño se escurre el agua, faltaba cobija, colchones poco confortables

2026-01-19 • via Nuitee
J
Jose Cuauhtemoc • family_with_children • mx
10
2026-01-13 • via Nuitee
S
Sahira Denisse • couple • mx
8
.
Pros:

.

Cons:

.

2026-01-12 • via Nuitee
L
Lety Martínez • family_with_children • mx
9
Cambian Los colchones por favor
Pros:

El personal siempre fue muy amable y atento

Cons:

Había que estar pidiendo que pusieran el agua caliente y Los colchones son extremadamente duros no se puede descansar en ellos

2026-01-03 • via Nuitee
L
Lety Martínez • family_with_children • mx
8
Bueno y bonito
Pros:

La atención del personal, todos muy amables

Cons:

Había que pedir el agua caliente

2026-01-03 • via Nuitee
H
Hidalgo • solo_traveller • mx
8
Pros:

Precio/ ubicación

Cons:

Servicio restaurante

2026-01-03 • via Nuitee
A
Armand • family_with_children • mx
7
Buen lugar para descansar
Pros:

La amabilidad y ubicación del hotel

Cons:

Algunas partes requieren mantenimiento, en el ropero de la habitación, no había un cajón y otro estaba roto, la cafetera no se le da mantenimiento y estaba sucia

2026-01-01 • via Nuitee
G
González García • couple • mx
8
Una estancia tranquila y conveniente
Pros:

Las instalaciones y su limpieza.

Cons:

Habia que solicitar que hubiera agua caliente todos los dias por la noche.

2025-12-31 • via Nuitee
V
Vilchis • solo_traveller • mx
10
2025-12-30 • via Nuitee
G
Gerd • solo_traveller • de
1
2025-12-30 • via Nuitee
C
Criseida • family_with_children • mx
8
Pros:

Instalaciones comodas, limpias, la atencion excelente otorgada por la chica del comedor.

Cons:

Pagamos por una persona extra, y noa dieron una habitacion con 2 camas, obvio eramos 5 y dormimos super mal, bajamos a recepcion y la chica de muy malos modoa nos dijo que asi eran todas las habitaciones, que tendriamos que pagae otra habitacion por el casi el mismo costo que la otra.🤦

2025-12-29 • via Nuitee