Facilities

Fireplace in lobby
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Ski storage
Concierge service
Wheelchair accessible
Downhill skiing nearby
See all facilities

Review Highlights

Pros:
High-quality food options
Beautiful interior design
Cons:
Uncomfortable sofa seating

Categories

Cleanliness
9.1
Standard quality for this hotel tier.
Service
9.6
Standard quality for this hotel tier.
Location
9.6
Standard quality for this hotel tier.
Room Quality
9.1
Overall good quality; however, mention of uncomfortable sofa could be improved.
Amenities
9.6
Standard quality for this hotel tier.
Value for Money
9.1
Standard quality for this hotel tier.
Food and Beverage
9.6
Food quality praised; diverse breakfast options noted.
Overall Experience
9.5
Overall enjoyable experience with noted food quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:06

Property Description

Ski-in/Ski-out Access & Bicycles

Embrace convenience with ski-in/ski-out access and the option to rent bicycles to explore the beautiful surroundings.

Fine Dining & Room Service

Indulge in delectable meals at the hotel's restaurant or enjoy the comfort of your room with convenient room service during designated hours.

Luxurious Amenities & Comfortable Rooms

Relish in luxury with amenities like complimentary wireless internet, concierge services, babysitting options, and air-conditioned rooms equipped with modern facilities.

Experience mountain luxury at Hotel La Neige Higashikan, steps away from Hakuba Valley Ski Area. Book now for an unforgettable mountain retreat!

Important information:

  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Guests are provided with free hand sanitizer

  • General

    Staff temperature checks are conducted regularly

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

9.4
Based on 53 reviews
Cleanliness: 9.1
Service: 9.6
Location: 9.6
Room Quality: 9.1
Amenities: 9.6
Value for Money: 9.1
Food and Beverage: 9.6
Overall Experience: 9.5
みなみ
10
Pros:

食事は夕食はフルコースで朝食はオムレツ、目玉焼き、エッグベネディクトから選べる。とてもボリュームがあった。
壁紙やベッドにかけてある布の絵柄が素晴らしい。

2025-08-12 • via Nuitee
V
Verified traveler
8
Pros:

部屋は良かったが、ソファーのシート部分が薄く、お尻が痛かった。見た目は問題ないが座り心地は改善すべき。

2025-08-09 • via Nuitee
あやこ • family_with_children
10
Pros:

ホスピタリティー／おもてなしが最高でした。
イレギュラーなリクエストにも快く対応下さり、お部屋も水回りもとても清潔で、気持ちよく過ごせました。
テラスでのお食事も最高に美味しかったです。　白馬に行く際には必ず再訪します！

2025-07-01 • via Nuitee
E
Edgar
10
Pros:

El personal es muy amable, la parada para el autobús que transporta a las estaciones de ski está justo saliendo del hotel 3 min caminando, te hacen la vida muy cómoda y el desayuno es muy bueno y basto. Sin duda regresaría.

2025-02-07 • via Nuitee
G
Gregory
10
A Wonderful Hotel. And Twice as Wonderful Staff.
Pros:

I have visited this property four times since 2012. The hotel is beautifully nestled in the forest and lit up with pin lights, the rooms are lovely and spacious and come with a deep plunge bath. It is convenient to walk to the slopes, on the main shuttle service and one can walk to surrounding restaurants, bars and ski rentals.

But what stands this hotel apart is the impeccable service from the amazing staff.

During ski season they lay out your warm ski/boarding boots at the door, and they help you get transportation to the lifts. At the end of the day they greet you at the door with a smile, take your wet gear and swap back your warm personal shoes. There is a lovely lobby for an apre glass of wine and a fireplace for roasting marshmallows. They help you find reservations to dinner and help you sort transportation to and from. I travel globally for work and leisure, from the smiles to the can-do, and truly helping guest I have found rare a team that could exceed in provincially my an amazing experience. So hotel I give top marks, and for the hotel staff, double that. 👍👏🙏

2025-02-02 • via Nuitee
N
Nichamonkarn
10
ชอบที่นี่มาก
Pros:

เราพักที่นี่สองคืนพนักงานต้อนรับดีมากการบริการอบอุ่นอาหารเช้าดีแต่ถ้าจะทานอาหารค่ำค่ำเราพักที่นี่สองคืนพนักงานต้อนรับดีมากการบริการอบอุ่นอาหารเช้าดีแต่ถ้าจะทานอาหารค่ำต้องจองก่อนล่วงหน้า3วัน แต่ติดนิดนึงว่าเราจองห้องอีกแบบแต่ได้อีกแบบ ด้วยเราขี้เกียจค้นหาตอนจอง เลยไม่ได้โต้แย้ง ห้องกว้างดี การบริการดีมาก ห้องสวย อาหารเช้าดีมาก ไม่มากไม่น้อยไป

2025-01-05 • via Nuitee
S
Steve • partner
10
Pros:

This hotel is gorgeous. The room had a separate living room with opulent furnishings. The staff was eager to help .

2025-01-05 • via Nuitee
C
cheyenne • family
10
Pros:

The best service I have ever experienced around the world! The staff here are amazing. Beautiful rooms with amazing views.

The breakfast is a 5 course meal or buffet- highly recommend. They have a free shuttle service which saves you so much $ on taxis.

Couldn’t recommend more highly!

2024-12-17 • via Nuitee
M
Meng Hui • family
10
Pros:

The hotel service is exceptional. Beautiful room and comfortable bed. Is a historical legendary building.

2024-12-13 • via Nuitee
ひさし
10
Pros:

大変快適に過ごすことができました。

2024-09-20 • via Nuitee
T
Tomohide • family_with_children
10
Pros:

設備がやや古いですが清潔感はあり、スタッフの対応は非常に素晴らしかったです。

2024-08-29 • via Nuitee
?
??
10
Pros:

美味しい食事とスタッフの皆さんの心地良いサービスがあり、大満足な旅でした。ありがとうございました。

2024-08-20 • via Nuitee
A
AYAKO
10
Pros:

よかった事
・レストランのスタッフの方々が素晴らしかったです
・八方尾根まで送迎サービス
・森を眺めてのテラス朝食

残念だった事
・西館が古くカビ臭い
・氷は有料


古い西館での宿泊でした。
説明を見ても古いとは分からずベットタイプで残りがダブルかツインのみ、ツイン希望でしたので西館を選んだのですが、古くて驚きました。
ロビーはカビ臭く調度品も古かったです。

清掃はとても行き届いていてキレイでしたし、客室はカビ臭くなかったです。
ただバスタブの排水が悪くシャワーを浴びていてもすぐに足元が水で埋まってきて排水溝の水かと思うと気持ち悪かったです。
コンセントも外れかけていました。

とても素晴らしいと思ったのはレストランのスタッフの皆さんの対応でした。
気遣いではなく心配りがあり、とても良くしていただきました。
それまでガッカリしていたのですが朝食での皆さんの接客で全て挽回されました。
ハード面さえ改良されていれば、より満足できたかと思います。

2024-08-18 • via Nuitee
T
Teck Soon
10
Great hotel with fantastic service
Pros:

I stayed here couple weeks ago, I like the environment and comfort and quiet place, the manager and staff are great and friendly, that’s the reason why I came back. The manager upgrade me to a room with Jaguzzi.
Sadly is the air conditional is abit old , doesn’t cool up the room quick, but it still fine. The hotels room definitely needs a proper upgrade as there is many wear and tear and air conditional need an overhaul too. Wallpaper has to be clean as you can see some stains.

2024-07-09 • via Nuitee
T
Teck Soon
10
Awesome hotel
Pros:

The service was perfect and bed was super comfort

2024-06-21 • via Nuitee
S
Scott • partner
10
Pros:

Beautiful property, excellent staff/service throughout- including very convenient shuttle service to/from bus and to ski lifts! Very highly recommended.

2024-04-15 • via Nuitee
R
Ramon • family
10
Pros:

The property and stay were excellent.

2024-04-04 • via Nuitee
V
Verified traveler
10
Pros:

Our stay was beyond amazing! The staff was so kind and helpful ❤️ We will definitely be back!

2024-04-01 • via Nuitee
M
MYUNG HUI
10
Pros:

Love this hotel, it was our second time visit.
We already look forward to visiting again next year for sure!

2024-03-29 • via Nuitee
K
KHALED
10
Pros:

Love the location, service and people that work there.

2024-03-13 • via Nuitee