Lula Tulum, a Small Luxury Hotel

Hotels
•
Independent
9.4 (82 reviews)
Km 8.2 Carretera Boca Paila, Tulum, QROO, 77790 , Tulum , MX
1-303-952 0595

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Pets allowed

Facilities

Full-service spa
Boat tours nearby
Fitness facilities
Paddleboard on site
Proposal/romance packages available
Area shuttle (surcharge)
Comprehensive recycling policy
Health club
Guest education on local ecosystems and culture
Free WiFi
See all facilities

Review Highlights

Pros:
Excellent service
Clean and comfortable rooms
Cons:
Coffee charged per cup
Seaweed affecting beach experience

Categories

Cleanliness
9.58
Overall clean and comfortable room.
Service
9.99
Amazingly well trained staff, super attentive service.
Location
9.59
Lovely location near the jungle.
Room Quality
9.54
Spacious room with everything needed.
Amenities
9.07
Standard amenities expected from this hotel tier.
Value for Money
9.03
Good value for the grilled seafood, but coffee pricing raised concerns.
Food and Beverage
8.58
Enjoyable grilled seafood but some issues with restaurant service.
Overall Experience
9.85
A beautiful hidden gem with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:18

Property Description

Luxurious Spa and Recreational Facilities
Indulge in massages and facials at the full-service spa, or take a dip in the outdoor pool. With a health club and bicycles for rent, relaxation and fitness are at your fingertips.

Exquisite Dining and Amenities
Savor Fusion cuisine at the beachfront restaurant overlooking the ocean, or enjoy room service in the comfort of your uniquely decorated guestroom. Benefit from concierge services, limo/town car service, and complimentary Wi-Fi.

Prime Location and Nearby Attractions
Ideally situated in Tulum's hotel zone, steps away from Tulum Beach and just a short drive from the Sian Ka'an Biosphere Reserve. Explore nearby landmarks like the Tulum Mayan Ruins and Gran Cenote. Book your stay now at Lula Tulum for an unforgettable experience!

Important information:

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

9.4
Based on 82 reviews
Cleanliness: 9.58
Service: 9.99
Location: 9.59
Room Quality: 9.54
Amenities: 9.07
Value for Money: 9.03
Food and Beverage: 8.58
Overall Experience: 9.85
J
Jesse
10
Beautiful hidden gem, amazing service
Pros:

Overall excellent hotel, amazingly well trained staff, super attentive, clean comfortable room. We stayed across the street in a jungle room that we absolutely loved. Only negative was the Lula restaurant. We did have the grilled seafood on a Sunday that was very good and good value. My Shrimp was cold and had to be sent back. But was quickly remedied. Did not like the fact that coffee is charged per cup, which is silly looking at your breakfast bill and $20 of it is for coffee.

2025-08-16 • via Nuitee
M
Mary • partner
10
Pros:

We loved Lula. However, we did not feel prepared by Lula or Expedia to face the seaweed in Tulum.

2025-07-20 • via Nuitee
M
MONICA • partner
10
Pros:

This hotel is fantastic. The room is spacious and with everything you may need. I will highlight specially the staff members, they are truly amazing. The only cons is the seasonal seaweed which made the beach not fully enjoyable.

2025-07-11 • via Nuitee
K
kavya
8
Pros:

Good

2025-06-15 • via Nuitee
A
Ana • partner
8
Pros:

Great upscale property with good service.

2025-06-02 • via Nuitee
J
James • partner
10
Pros:

Staff were all very friendly and went out of their way to make our stay special

2025-06-01 • via Nuitee
K
kicho
10
Pros:

Friendly staff ,clean rooms and good place to dine in front of the ocean

2025-05-02 • via Nuitee
R
Renee
10
Pros:

Love, love, love Lula! Food was top notch. Staff was super friendly and accommodating. Beach was amazing and the sound bath was next level! Stayed in the jungle room and loved it! Will definitely go back!

2025-04-14 • via Nuitee
B
Bruce
8
Pros:

Always a pl

2025-04-08 • via Nuitee
M
Max O • partner
10
Pros:

We really liked our time at Lula

2025-03-10 • via Nuitee
L
lauren • partner
10
Pros:

We had such a great stay.. cute property with excellent staff- yummy restaurant and comfortable rooms. It is quiet and safe. Perfect location if you don't feel it is necessary to stay in the middle of everything.

2025-02-17 • via Nuitee
V
Vaishal • partner
10
Pros:

I would highly recommend staying at Lula. The property is really cute. There’s easy access to the beach, the rooms are in great condition. We stayed in the room with seaside view and those have a cute hammock and bathtub at the back. The staff is also very responsive. Overall we had a great experience here.

2025-01-30 • via Nuitee
H
Helen luck • partner
10
Pros:

this hotel far exceeded our expectations, it was so beautiful, our room so comfortable. But it was the service and attention to detail that blew us away, the staff were so nice , little touches like tea and chocolates in our room in the evening. Also the food was excellent in the restaurant ,
which also had the best view of the ocean along the whole beach, we will be back.

2024-12-31 • via Nuitee
V
VARAPRASAD R. • partner
10
Pros:

Awesome

2024-12-25 • via Nuitee
C
Catherine
10
Pros:

Great property!

2024-12-21 • via Nuitee
N
Najlaa • partner
10
Pros:

Our stay at Lula was short but wonderful.
The room itself is few steps from the beach which is a big plus. We stayed in the beach side of the property, and the room was bright, clean, and had all the amenities you could need.
The location of the hotel is perfect also, far from the noise of all the clubs and dancing restaurants but still in a reasonable walking distance (10/15 min). This place will clearly be my go to in Tulum.

2024-12-15 • via Nuitee
Y
Yebin
10
Pros:

The best thing is absolutely yoga classes. Never forget this moment forever.

2024-12-03 • via Nuitee
J
John • partner
10
Pros:

Nice, lovely and relaxing quiet place in Tulum beach. They kept our room tidy at all time without asking them. Every evening there’s a tea waiting for after getting back to dinner or cocktails. The staff were so helpful and friendly. Definitely recommend this place.

2024-12-02 • via Nuitee
S
Sarah
10
Pros:

Such a tremendously personalized and curated experience. Exceptional service and attention to detail by all staff that exceeds many 5 star resorts in which I have stayed.

2024-11-25 • via Nuitee
P
Pranab • partner
10
Pros:

This is very beautiful property. Loved our room.

There are plenty of cabanas for the guest. Food was amazing.

There is a room for improvement for coffee but everything else was nice.

2024-11-25 • via Nuitee