Pillows Hotel

It was very convenient to where i was going.

Love pillows hotel clean, spacious room and convenient around fuente area. With breafast. Its our 2nd time here. My suggestion add extra towels

Hospitality was Great,Room was Great,heaps of Space Restaurant was cosy, and Sweet

Check in was good, 1 hour ahead of time. The room was ok, but there was and still is an issue with the AC unit outside the room. At night, the condensate from the units above my room drip onto the unit outside my room and onto the roof below, causing a loud noise during the night. This was reported several times to Reception; maintenance attempted to rectify the issue, however the problem was reoccurring. The breakfast service is outstanding, very prompt and efficient, the hotel really excelled in this area!
The room itself is a little outdated, showing signs of wear and tear, the side lampshades were mouldy, the shroud around the internal AC unit was showing signs of rust, the fins appear to be dirty, again another maintenance issue that needs to be addressed.

No coffee not tea spoon but good

Pros: Staff Customer Service 100%
Cons: The hotel policy is to charge you for early check-in ($500), lost room card ($500), extra toilet paper, shampoo, conditioner and bring your own trash liner because there are none for the trash dispensers. While the staff is very kind, when you give pushback on these additional charges, they kindly quote company policy, and that there is no wiggle room. The location of the hotel is questionable at best. Do not allow the low price to fool you. We recommend that you pay a little extra and seek elsewhere, buyer beware. Again the staff was very kind. That is the only positive thing about this location.

Air conditioner wasn't working and wifi is on and off although the hotel staff was very helpful but they have limits of what they can do in their logistics. Owner should upgrade those facilities. Disappointed that it was rate 8 in Agoda but has not uphold it in reality

So far i enjoyed our stay, staffs were friendly and accomodating. Easy to deal with. Though the cr was small but overall, we enjoyed our short stay.

Friendly and accomodating staffs

The WIFI was very slow during the Day and not available at all in the evening. This was important to me.

The hotel has the bare minimum. The facilities and amenities are super old and degraded. The towels are very used. The shower drying towel was in shreds and dirty. The AC was super old. The sheets were clean but very old. The room smelled. They didn’t have sink soap, as they directed me to use the shower get that was fixed in the wall in the shower. Constant smell from the kitchen downstairs. And the area is terrible.

Definitely not worth the price. "King" bed was 2 twins pushed together, not very comfortable. Hot water went out twice, water kept leaking in the bathroom. Noisy construction in the adjacent parking garage that sent exhaust through the vents. Ant problem, couldn't leave food out at all. Breakfast was bland.

Staff was friendly and helpful, but that's about the only upside.

Reasonable hotel but quite basic. Close to Robinsons Mall at The centre of Cebu with lots of eating places to choose from and a reasonable spit to be based for tours

Big cold room with no view.

The staff were very polite and helpful.

Nice enough. Cheap but basic with nice front staff.

I asked for two days to get a second key to no prevail. I had to have housekeeping let me in to my room. The first key was used to keep air conditioning on it was super hotel and no ventilation. The window had an awesome view of the utIlity corridor which was extremely hot as well. Strange odor in room as well and I got sick after two days. I think something was bad in hotel. I never get sick felt fine next day.

The food was good and would recommend the breakfast . Loved the black rice and thick bacon.

Wifi was very fast.Breakfast was simple.I had no fridge which is probably normal for standard room

This is a 3 star hotel with 5 star service. I booked a standard room with a queen bed. The bed actually was more of a king size (two twins together). The room had a window, but no view. The view was of an interior building passage - nothing to look at.
The staff here is incredibly friendly and helpful. I would stay here again for the staff alone.
Breakfast was included with my room rate and is open all day. Yes - you can get the breakfast all day and it is made-to-order as opposed to a typical buffet style.
The location was very convenient. Walking distance to Osmena circle, restaurants, grocery, pubs. Super easy to catch a taxi, habal-habal, or Jeepney around the hotel or at the circle. My flight arrived very late (1 am) and the front desk had my paperwork and ready for me when I arrived at 2 am. I have no hesitation recommending Pillows for anyone looking for a quality stay at a reasonable rate.

everything was good, just hope that the elevator speed was a bit faster...