Four Points by Sheraton Veracruz

Hotels
•
Marriott
8.6 (185 reviews)
Bv. Adolfo Ruiz Cortinez 1917 - 1997, Costa de Oro, Boca del Río, VER, 94299 , Boca del Río , MX
52-229-276 1630

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Facilities

Full-service spa
Fitness facilities
Proposal/romance packages available
No single-use plastic straws
No single-use plastic stirrers
Free WiFi
24-hour front desk
Garden
Luggage storage
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good food options
Cons:
Cleanliness issues
Old furniture in rooms
Noise from nearby areas

Categories

Cleanliness
7.93
Some reviews mention issues with cleanliness and maintenance of rooms.
Service
9.4
Guests appreciate the cordial and effective service of the staff, but there are some concerns regarding response times.
Location
9.44
The location is praised, being described as fantastic and well-suited for vacations.
Room Quality
7.39
Mixed feelings about room quality; some mention discomfort due to old furniture and issues with room amenities.
Amenities
8.42
Amenities are generally satisfactory but some guests desire more options.
Value for Money
8.38
Some guests feel the pricing does not match the quality of the rooms and services.
Food and Beverage
8.93
Food options are noted as varied and tasty, contributing positively to the experience.
Overall Experience
8.9
Despite some issues, the overall experience for most guests remains positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:33

Property Description

Spa Services and Recreational Activities - Indulge in a relaxing massage at the on-site spa or take a refreshing dip in the outdoor pool. Stay fit during your stay with the fitness center.

Delicious Dining and Bar Experience - Enjoy a satisfying meal at the hotel's restaurant or opt for the convenience of room service. Unwind with a drink at the bar/lounge to conclude your day.

Convenient Amenities and Services - Benefit from features like a 24-hour business center, dry cleaning services, and a 24-hour front desk. With event facilities and ample parking, everything you need is at your fingertips.

Book your stay at Four Points by Sheraton Veracruz now and elevate your beachside getaway experience!

Important information:

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: VER

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • General

    Guests are provided with free hand sanitizer

See all policies

Location

Guest Reviews

8.6
Based on 185 reviews
Cleanliness: 7.93
Service: 9.4
Location: 9.44
Room Quality: 7.39
Amenities: 8.42
Value for Money: 8.38
Food and Beverage: 8.93
Overall Experience: 8.9
J
jorgefarrera • solo_traveller • mx
6
2026-05-04 • via Nuitee
R
Rodrigo • solo_traveller • cl
8
2026-03-23 • via Nuitee
M
Morales Mendoza • couple • mx
10
Confortable
Pros:

la comodidad de las camas y el servicio del personal

Cons:

la atención telefónica

2026-03-20 • via Nuitee
A
Azuany • extended_group • mx
10
2026-03-12 • via Nuitee
J
Josh Aguilar • family_with_children • mx
9
Pros:

El alojamiento

Cons:

Todo tranquilo

2026-03-12 • via Nuitee
N
Nydia • extended_group • mx
8
Pros:

Muy buena ubicación, un supermercado, Liverpool, Oxxo y restaurante de comida típica de Veracruz cerca.

Cons:

el baño y el cuarto estaban limpios, solo las almohadas y las sabanas apestaban a sudor.

2026-03-09 • via Nuitee
C
Claudia • solo_traveller • mx
10
Pros:

El jacuzzi

Cons:

Nada

2026-03-08 • via Nuitee
A
Ana Laura • family_with_children • mx
9
2026-01-27 • via Nuitee
M
Martha Eugenia • solo_traveller • mx
10
Excelente
Pros:

Excelente,atención de todo el personal

2026-01-20 • via Nuitee
M
MARIO • couple • mx
9
AGRADABLE
Pros:

EXCELENTE UBICACION, MUY CERCA DEL MALECON O PLAYA

Cons:

TODO ESTUVO MUY BIEN

2026-01-19 • via Nuitee
L
Lorenzo • family_with_children • mx
10
Pros:

La ubicación.

Cons:

Todo bien.

2026-01-19 • via Nuitee
N
Nancy • family_with_children • mx
10
confort
Pros:

Fue una experiencia súper agradable alojarnos en este hotel, todo el personal amable, en todo momento saludaban y eran atentos, el personal del valet súper atento y cuidadosos

Cons:

Estoy conforme con lo el alojamiento

2026-01-19 • via Nuitee
J
Juan Carlos • couple • mx
9
2026-01-17 • via Nuitee
J
Jorge • family_with_children • mx
10
Pros:

Todo

Cons:

Nada

2026-01-09 • via Nuitee
L
Li • family_with_children • mx
10
Pros:

El restaurante excelente comida

2026-01-08 • via Nuitee
E
Esmeralda • family_with_children • mx
9
Pros:

Las instalaciones

Cons:

Q el servicio fuera un poco más agradable

2026-01-07 • via Nuitee
J
Juan Carlos amado • couple • mx
7
2026-01-06 • via Nuitee
A
Ale Nieto • family_with_children • mx
10
2026-01-06 • via Nuitee
L
Liñero rivero • family_with_children • mx
8
2026-01-05 • via Nuitee
L
Luis Alfredo • family_with_children • mx
5
El hotel bien. El personal no tanto
Pros:

Las habitaciones son cómodas y el internet rápido. Está un poco lejos del centro pero hay muchas cosas al rededor para comer y comprar.

Cons:

La terminal de pago del hotel tuvo un error con el pago de tarjeta y nos cobraron dos veces por las habitaciones. Nos cancelaron las llaves de las recámaras y el gerente no mostró disposición para apoyar. Nos hizo perder más de una hora de nuestras vacaciones para arreglar el error del hotel y no nos ofreció ninguna cortesía o compensación por eso. Estuvimos durante el sismo y el personal tuvo cero protocolo para responder al incidente.

2026-01-04 • via Nuitee