Forest Lodge Hotel

Das Zimmer war sehr (!) schmutzig doch das Badezimmer war die Härte, schmutzig und abgenutzt ist nur der Vorname, die Matrazen waren mehr als schrecklich (defekt, nicht einfach nur benutzt), neue Duschtücher oder Zimmerreinigung gabs nicht, Kaffee und Tee hätte an der Rezeption geholt werden müssen, das Frühstück war am absoluten Minimum (warme Speisen kosten extra) und das Personal war alles andere als freundlich. Bei uns war der Pool in Revison. Wir wurden rechtzeitig darüber informiert was für uns passte. Als Alternative hätten wir den Pool des Schwesterhotels benutzen dürfen. Am Abend hatte uns die Mitarbeiterin unseres Hotels telefonisch beim Schwesterhotel angemeldet ( ich stand beim Telefonat daneben). Als wir beim Schwesterhotel ankamen wurden wir an der Rezeption richtig unfreundlich oder besser noch verachtend behandelt. Dennoch bekammen wir nach mehrfachem nachfragen den Pin-Code für den Pool. Als wir den Vorraum des Pool gefunden hatten wurde uns gesagt, dass wir uns im WC umziehen müssen.Auch hier, dreckig ist untertrieben. Mit zwei zugedrückten Augen haben wir uns dann umgezogen. In Badehosen betraten wir den Raum mit dem Pool. Überraschung, am Poolrand sass eine junge Frau, die uns höfflich darauf aufmerksam machte, dass der Pool geschlossen ist bzw. aktuell nur für Kinder-Schwimmkurse genutzt wird. Als ich die unfreudliche Rezeptionistin mit dieser Situation konfrontierte, war sie sichtlich unbeeindruckt. Auch die Mitarbeiter der Forest Lodge füllten sich absolut nicht in der Verantwortung... schlechter Gästeservice wie im Bilderbuch!

The bedroom was a little small as was the shower.

The pool area could do with refurbishing

The food was not great

Curtain over radiator in bedroom so heat not getting into room

The catering I feel is a problem and lack of enough decent chefs . Some were seated for Christmas lunch at 1.30 and didn’t get any food before nearly 3 o clock . Some customers were offered extra bowls of veg and greens and others were not . The veg was not well done the parsnips were hard and minuscule , no sauces were offered like cranberry etc and my dad was disappointed with a small Christmas pudding slopped in custard ?! No flambé or brandy butter ? The wait and lack of decent veg, no sprouts but a wilted spring onion and a pile of parsley was odd .. plus the pigs in blankets were not cooked well the sausage was white ! and no Brandy butter was a disappointment. How ever over all the staff were very kind and friendly .plus the bar food was over priced and lacking . I couldn’t eat the pizza and I heard one customer ordered “ hearty beef and there was no beef and the same with the stroganoff ?!

The bed and the views.

Maybe less brown furnishings but I understand why these were chosen.

Deeply disappointing from the moment we arrived.
The experience went downhill as soon as we stepped onto the premises. The windows were filthy, and it only got worse from there. The main mattress was stained, and the bunk beds were completely unsuitable for children — clearly damaged, infant-sized, and looked like something handmade in the 1970s, then repaired and varnished repeatedly over the last 50 years. It was honestly shocking.

The walls, ceiling, and furniture were filthy, old, and worn, looking like they belonged in a skip. The bathroom was disgusting, with stains on the tiles and grout covered in mould. The corridors were narrow and damaged, with scuffed walls and a generally neglected feel.

The photos online — especially of the pool — were completely misleading. In reality, the property was rundown and uncared for. We were so appalled that we decided to leave in the middle of the night.

This night cost us £220, but the biggest cost was to our family holiday — we returned home exhausted, disappointed, and with our plans completely disrupted. It was a miserable experience from start to finish.

As above.

As mentioned above the only thing which could be improved is that a closer eye on items running low could be monitored more closely.

Nothing Really

Shower didn't work for me.
Room could do with decorating

The bathroom was looking tired and the paint at the bottom of the door was coming off. The paintwork on the door could do with a good clean.

We feel we got the worst room in the hotel! Room 5 was dark, grubby, there were cobwebs in the bathroom and the bedroom. The bathroom was old and not very appetising! The bedroom window was either closed or fully open, you could not have it part open as the mechanism would not hold the window in any other position apart from open. We paid £209 for a four poster/family room, the write up however was misleading and talked as if we were getting a four poster, which we had hoped would be the case. We ended up with a grubby family room. When we came to have breakfast, we were told our room came with a continental breakfast only. Booking.com advert clearly said breakfast included, not continental breakfast as we were told that’s all we were entitled to. My wife did get her bacon mushroom and tomato in the end, however you will see from the photograph, It was literally a piece of bacon, part of a tomato and a mushroom! The photographs were very misleading making the room look far more clean and inviting than it actually was. Oh, and one thing, the bathroom ceiling was stained and marked and paint was flaking, obviously there must have been a leak or years worth of condensation build up. Would we stay again? Absolutely not, and we do wonder whether Booking.com customers get the runt of the rooms! The lady who dealt with us on reception was pleasant enough, however she had only been in the job two weeks and we don’t feel that she had had the training to deal with our experiences correctly.

Nothing, all was good and would consider visiting again if I’m in the area

Bar prices OTT