Cottage Hotel Fenice Hakuba

The kitchen is quite poor and barely has the essentials. If the owners invested one day worth of rent and purchased a few more things it would be so much better. It literally has two large plates, two small plates, 4 forks, 2 knives, one small pot and one frying pan. The fridge is tiny.

Unfortunately we were freezing 🥶
Insufficient heating and you MUST use the fire place to stay warm at night or you will freeze but you have to pay for firewood $15 aud per tiny bundle that you would use within one night. The air-conditioning units did not go to hot level and would not heat the rooms. The gas heater would self time and turn off leaving you cold at night. Be prepared to spend $$$$ to stay warm. Tip: we found Snow Peak store had fire wood for half the price than they sell at reception.
It was noisy at night with the airconditioner outlets right next to the bedroom!! Take ear plugs. Insufficient kitchenware only 2 of each thing in a 4 bed house. Not user friendly kitchen. English speakers, take a translator ap as the instructions are all japanese (as you may expect in Japan but everyone we spoke to staying there were English speaking tourists)
Big stink bug infestation! A roll of sticky tape is provided to trap them and out them in the bin.
I would not stay here again

The location was not close to grocery or convenient stores, no restaurant or food options aside from 10 minute walk minimum, very cold in unit, beds and pillows extremely uncomfortable, no extra pillows available, no coffee or tea provided.

As I said basic amenities in kitchen especially and took a while for the cottages to heat up when you first arrive

Only a single space heater - you can see your breath inside it’s so cold.
Only sink is bathroom one. Hard to even make coffee.

The staff were not very helpful... at times they can't be bothered to help us.

The facilities were dated and needs a face-lift especially the bathroom.
As the cottage was so spacious, it took a long time to heat. The tatami room didn't have a heater.

However the house was very cold with poor heating and it wasn’t very clean. It’s a far walk from the plaza/village and has no restaurants nearby. There were strangely a lot of stink bugs in the house. And a weird musky smell when we entered the property. One of the pillows had a blood stain on it and the futons wasn’t clean

Staff were unhelpful and transport options were very limited. Hard to keep the rooms warm and the heating was very loud.

В ванной комнате холодно.

入住前墙就是坏的，还要我们赔偿没有搞清楚事情的就直接让赔偿打电话过去问就咬定是我们弄的，最后来一句以后不要再来这边住！

Didn't like anything. This place is dirty, bathroom is moldy, verrryyyy cold - the front door didn't even have a weather seal so winter drafted right inside. Small space heater, 2 wall units that didn't really get warm and the floor, was like a sheet of ice and the smell of sewage was ridiculous. Also, capacity 4, but only 2 plates, 2 bowls? Advertised full kitchen, it only has a small fridge, sink and one hot plate basically worthless except for a single cook but only has one small fry pan and one small kettle. Absolutely not worth the money charged.

酒店员工很没礼貌。忽然就会拉住你的手告诉你付钱。我知道要付款、为什么这么没礼貌的抓住客人。店员是一个黑色衣服的女生日本人

扉の閉まりが悪かった。
クモの巣があったり、お風呂がすぐ冷えて寒かった。
食器類の種類が無く、3泊するには不便だった