Santiago de Alfama - Boutique Hotel

Beautiful hotel with charm and luxury. Friendly and helpful staff. In a historic and interesting area. Can highly recommend for your Lisbon stay

This hotel is very attractive and cozy. The public and private areas were clean. All of the staff with whom we interacted spoke English well and some even fluently. We enjoyed our bar visit; I loved the Cherry Cherry Cherry cocktail. Our breakfast was very good too. We were there for only one night; the location allowed us to do some touring before we boarded our cruise ship.

We absolutely loved our 2 night stay at the hotel! Clean, clean, clean! Beyond premium location in the heart of Alfama. Audrey’s restaurant was excellent with high quality fresh and delicious food.. the servers were outstanding( shout out to Helen and Daniel). Best value for Lisbon

Booked this hotel based on the stellar reviews & the charming photos. I’ve stayed in countless hotels, and many 5 star hotels across the world. This is by *no* means a 5 star hotel experience. More appropriately labeled a 3 star hotel. Our room had one tiny window with natural light, bathroom not pleasantly lit with no natural light, shower was on and off hot/cold, 2 sinks right next to one another with literally zero counter space. We used one sink to just hold our toiletries literally in the sink because there’s nowhere to put them. The bed was hard and uncomfortable with a lump down the middle. There was a tiny old tv in the room, no art on the walls just 2 old nails or screws where art may have been? The light in the hall of the room flickered constantly when on. No amenities to speak of really. Upon arrival, there is a lobby area but no staff greeting you there nor at the front of the building. You have to go down into a separate area where someone is sitting behind a desk. This is not some huge deal or inconvenience, but certainly not a high end experience. The staff we encountered were pleasant, but the service here is not on par with 4 or 5 star hotels. Very overpriced for what you get & I am truly confused by the high reviews. Disappointing experience. We left a day early, ate the cost of the third night, and went elsewhere.

Blown away by the exceptional personal service and attention
to detail in this lovely luxury boutique hotel in a prime historic district location. Amazing staff, superb location, beautiful bar, lovely terrace restaurant, choose breakfast
option even if you don’t
normally eat breakfast, a real treat and start to your day, wide variety of superb dinner selections too, private terrace balcony on 3rd floor with beautiful view, spacious bathroom, great water pressure, the whole package is nothing short of fantastic! The impeccable service and personal attention in this hotel
will be the best
part of anyone’s stay in Lisbon!!

Great air conditioning, service, rooms are a bit tight but very charming location not easy to drive to

Absolutely loved Santiago De Alfama! So glad we chose it for our last night in Portugal. Would’ve loved to stay here longer! It is located in a beautiful part of Lisbon in the heart of old Alfama yet setback on a peaceful, quiet cobblestone street so you have the best of both worlds. The concierge were extremely helpful and kind; spending time upon check in and helping us to plan our last day in Lisbon. The super helpful gentleman who checked us in also researched Fado options for us. Exceptional service all around! The hotel is beautiful; super impressive as soon as you walk in; the entrance area as well as the bar (great cocktails!) restaurant (delicious!) and guest rooms all gorgeous and super clean. Our early check in request was accommodated and a special anniversary treat and kind, hand written note was waiting for us in our pristine, bright, welcoming room. Thank you for a short but super sweet stay!

The hotel is located in the very heart of Alfama, a short walk to all the many major attractions in this area. The hotel is just a bit off the beaten path and therefore quiet. We stayed here for almost a week. The hotel is a small quaint hotel, located in a palace. Our room had a little patio, shared with other rooms. It was well appointed and surprisingly quiet given the location of the hotel. The service of the hotel is absolutely amazing, very personal and attentive. The breakfast is a treat every day. It’s served outside on a patio by the street, with many very nice options, and, friendly and attentive service. Our stay couldn’t have been better.

Perfect location for our first night in Lisbon! The service was impeccable, room was beautiful and very clean. Get a cappuccino, it’s a work of art! I would highly recommend this lovely hotel!

The staff offered wonderful hospitality and service, with their lovely smiles, spotless cleaning,
and perfectly timed communication. I would love to stay here again the next time I visit Lisbon.
What really stood out was the location—despite being right in the heart of the tourist district, it felt completely free from the hustle and bustle.

We stayed just a night at this beautiful hotel on arrival at Lisbon. We did wish it could be more.
Location - unbelievable, middle of all the action in historic area of Lisbon
Staff - Incredibly helpful and friendly. They arranged a Fado dinner for us, which we enjoyed tremendously. Also stored our luggage for us while we traveled to Porto.
Friendly advice on everything, including dining and traveling options
Room - We stated in a classic room. It was a perfect size for 2 people. Included a mini bar and has all the necessary luxuries. The bathroom was very comfortable..Shower spacious with great water pressure.
Breakfast - We had breakfast in the morning for EUR 20 each. Included pastries. fruits as well as a menu to select a further hot or cold option. Everything was delicious as well.

Really enjoyed this hotel. Don't hesitate to book this for your stay

If you are lucky enough to book this hotel, just do it!! My husband and I - picky people - LOVED this gem of a hotel. Comfortable and stylish, Santiago de Alfama was a peaceful oasis after walking many miles in Lisbon. The hotel staff - Guilherme, Ruben, and Rita - go above and beyond for the guests and made the experience 10 out of 10. Bruno at the bar/restaurant is also amazing as was Deanna at the spa. (Fantastic masseuse!) I would return to Lisbon just to experience the hotel again!!

This hotel was amazing, the location, the restaurant, the room, the entire experience was flawless. In particular, the staff at this hotel were all amazing, from the initial greeting and check-in, to housekeeping, and a specific shout out to Henrique and Bruno, part of the restaurant staff, they were fantastic, really made our stay even better. We are already planning our return visit.

We spent two nights at this beautiful hotel before embarking on a cruise. We were greeted so warmly by Guilherme at the hotel. He was so genuinely kind, showing us to our room and offering ideas and assistance on things to do in the area. The hotel is gorgeous and luxurious while still maintaining character and charm. The room was immaculate and spacious, and the restaurant has the loveliest patio so we ate outside. The location is right in the Alfama, walking distance to the castle and other sites, and it was such a pleasure to come back to at the end of the day. But most memorable was the service - both Guilherme and all the staff were so friendly, helpful and warm. I will definitely be returning to this gem of a hotel.

We absolutely loved our stay in Lisbon! The hotel is located in one of the most beautiful neighborhoods, which made exploring the city so easy and enjoyable. From the moment we arrived, everything was seamless. The check-in process was incredibly easy and we were welcomed with a fun local drink that immediately made us feel immersed in the experience.

Our room was very spacious with a beautiful bathroom, and everything throughout the hotel felt clean, comfortable, and thoughtfully designed. One of our favorite parts was the hotel bar. The cocktails were unique, creative, and so much fun!

Overall, everything about our stay was fantastic! The location, atmosphere, service, and attention to detail made this such a memorable experience. We would absolutely stay here again and highly recommend it to anyone visiting Lisbon!

Wonderful boutique hotel . Perfect location and ambiance . Room was spacious and bathroom size was great ( dbl wash sink 🤗🤗). Breakfast was great and plentiful. Staff was one of the best we’ve ever experienced in all of our travels

One of the best boutique hotels we have ever stayed in. Beautiful renovated building with wonderful rooms and all amenities. Gorgeous lobby and courtyards, very nice restaurant and bar, spotlessly clean and maintained perfectly. As nice as the physical property is, the service by the hotel staff is even better. They were highly attentive and helpful, as well as friendly and enjoyable to speak with. Terrific bar and Bruno is an outstanding and creative bartender. Finally, it's in a great location in the middle of Alfama. We will certainly return to Santiago de Alfama.

My husband Philip and I recently had our wedding reception at the Santiago de Alfama hotel and it was one of the best decisions we've ever made. This historic, family-run hotel located in beautiful Alfama is a stunning building, but what really makes this hotel stand out is the incredible staff. Guest Relations Manager Lana Pugacova is a huge asset to this hotel and she went above and beyond to ensure everything ran smoothly for us, handling and overlooking absolutely everything. We can't speak highly enough of her. The delicious food, thoughtfully curated cocktails, efficient guest transportation and incredible floral arrangements were priceless. The stunning views and natural daylight in the junior deluxe suite on the fourth floor was exceptional (and we highly recommend it although all rooms at this hotel are spotless, with extremely comfortable bedding and a vibe that gives a perfect blend of luxury and charm). There were many personal touches for our special day such as handwritten notecards, complimentary drinks, customized menus, stunning handmade flower ice balls, a personal music playlist, incredible live band and many other thoughtful details -which is what sets this hotel apart from others. It was great to meet owner Manny who made time to introduce himself to us. Fabio created the most exquisite, fairytale garden florals transforming the dining room into a breathtaking garden island of alliums, grasses and hydrangeas. He also created gorgeous table centrepieces, freestanding arrangements and hand-tied bouquets incorporating peonies, roses, stock and carnations in shades of delicate ivory, soft lavender, blush pink, orange and peach tones. Bruno (the hotel's talented mixologist) created the most stunning cocktails for our special day and even kindly surprised us by providing an impromptu translation for one of our speeches. The team at Audrey's worked hard to make sure our champagne breakfast and reception dinner food was fresh, inspired and an experience to be remembered. Rita delivered her usual warm, friendly and authentic welcome to our guests. We always feel genuinely cared for by everyone at this hotel and would not hesitate to recommend this hotel and its staff in a heartbeat. I would also add that if you are considering a wedding reception here you simply should not hesitate! Thank you dear friends at Santiago for making our wedding a truly memorable day; you are in our hearts and memories and we can't wait to come back soon.

The description "boutique" tends to be overused but fits perfectly here, the hotel has only 19 rooms and with a very personalized greeting and tour when checking in it feels like visiting a private home. The location is in the heart of the historic district (Alfama) between the castle at the crest and the Sé (cathedral) on the way up, streets in the district are quaint but quite steep for walking and many are cobble-stoned. The hotel building is historic and the rooms large and beautifully decorated with free standing bathtubs (requiring some agility to use) and separate shower rooms-our only complaint really was that the taps in the shower were fairly hard to figure out and standing in too hot or too cold water while adjusting them not pleasant. The location is quiet but not remote, an easy Uber ride into other more populated districts (I have never been in a city with better Uber services) needed for a greater variety of retail and restaurants. The hotel operates a paid pick-up service from the airport, expensive but worthwhile if you wish to be met. Price-wise the hotel is very high end but if some atmosphere and personal attention (detailed activity and dining recommendations for example) are what you wish this is a good choice. The staff have perfect English.

Great one of a kind hotel in Lisbon. The staff from check in to check were great. The restaurant in property was a great surprise.