Santiago de Alfama - Boutique Hotel

We recently visited Lisbon and stayed at Santiago de Alfama for Christmas. The hotel was absolutely stunning- such unique architecture and beautiful views of the river. The breakfast at Audrey's was fabulous everyday. Rita checked us in upon arrival and gave us a warm welcome with interesting historical facts about the property. She was so kind and helpful. We also enjoyed cocktails at Manny's with our delightful bartender, Manuel. He was so kind and personable, telling us great stories and keeping us laughing all evening. Our stay was absolutely amazing and we were so grateful to spend Christmas here. Our only wish is that we could have stayed longer!

This was my second stay at Santiago de Alfama.

I was warmly greeted by the Reception Staff.

My room was perfectly appointed - dual aspect. Some amazing sunrises over The River Tagus.

The bed linen & toiletries are high end.

Bruno is a Master Mixologist. His cocktails are superb.

Henrique is an outstanding Maitre D & Sommelier his wine choices perfectly complemented my delicious meals.

The timing of the breakfast service was perfect for vacation - a 7.30 start but served until mid day. There was a number of choices. The breakfast servers were all delightful.

I think the secret to this hotel is that the staff are all good at their jobs & enjoy making the customers happy.

I would have no hesitation in recommending this hotel & I hope to return next year.

I really cannot speak more highly of this property and the amazingly hospitable staff! The property itself is stunning — plenty of history, especially cozy, and in the best part or Lisbon. The views are also quite stunning, and rooms are spacious. I cannot speak highly enough of Rita and everyone at the restaurants — so friendly, so helpful and informative, and truly made me want to return immediately. I’ll be back, I promise!

Timeless quiet beyond the cookie cutter of modern fake “boutiques”. Wonderful helpful staff. Away from the touristic hordes.

the hotel is perfectly located in the beautiful historic part of the city. The offered room upgrade, the friendliness of the staff, and the delicious breakfast made our stay a truly memorable one.

We really enjoyed our stay at the Santiago. The staff are friendly, very helpful, and almost all english-speaking (Não falamos português!). The breakfast is excellent (show up hungry!) and the bartender at Manny's is patient and talented with both alcoholic and non-alcoholic drinks. The hotel is walking distance to lots of attractions and restaurants, but be prepared for lots of steep uphill walks on old cobblestone roads. Just 5 euros gets you pretty far around the city by Bolt from this hotel too. On check-in we got a very interesting tour that went into detail about the history of the hotel and ended with a walkthrough of the room features. I also want to give a shout-out to the therapist at the spa who gave a great massage.

However there are a some things that keep me from giving a perfect rating. Each is minor, but altogether reflect opportunities for improvement.
-in part due to the historical nature of the site, SdA is not ideal if you have someone in your party with limited mobility. Even the entrance itself is on a steep cobblestone hill and cars cannot drive up to the entrance.
-price was a little high at 410 euros non-refundable room rate in the off-season
-shower temp was extremely touchy: scalding hot or too cold
-the wall between the bathroom and the bedroom had a large hole (by design) above the door, so if you use the bathroom at night the light is bleeding into the bedroom
-the WC used a hole in the door in place of a handle/knob and also had a gap above the door, which both really reduced privacy
-the sink faucets point straight out instead of down, don't open them to full right away!
-the doorstop for the bathroom door prevented the door from opening further than 90 degrees.
-the bar in the closet is bizarrely high, if you are a short don't plan on hanging anything up!
-couch had a rip in the fabric
-I struggled with the pillow firmness: one was too hard, one was too soft.

Our experience was sublime, service was simply the best we ever had! Breakfasts are unforgettable:) Thank you

Simply a very good location at the best part in Lissabon.
We stay for 2 days, all personal was absolutely perfect. We definitely come back.

...Because nothing is perfect, but...This is a place, clean, beautiful, old fashioned, decorated with gusto and welcoming. The room was spacious, the bed very comfortable and a great bathroom. It was very quiet with a view of the sea and big, green trees that housed lively singing birds in the morning. We had delicious breakfasts delivered to our room with smiles as radiant as the sun. There was Audrey's a wonderful restaurant with elegant touches and food we enjoyed. The red Portuguese wines they recommended were delicious and formidable. The entire staff was very supportive and amicable. We loved the good vibes at the reception desk. There was happiness all around among the members of the young team, who were from different parts of the world.The looked and acted like one big family! Thanks to the lady who cleaned our room! The Spa treatments were very good and the staff friendly, Tesa, especially who waited for me after delays at the airport. We were celebrating our anniversary and our room awaited us with a lovely message and a delicious good looking dessert. Thanks for the little touches, you all deserve big ratings! And Dylan, ironing napkins next to the window near the dining room, with such intent, like an artist, is my little story of this trip with Cesaria Ebora singing in the background.

We were delighted to have found this special place. Just a short walk from the historic tram, the hotel is ideally located for exploring the colourful Alfama district as well as the lively city centre. The lovingly renovated building, the spacious rooms (wer had a King-Bed), the staff and the food were all impeccable. We can unreservedly recommend the hotel and would book there again at any time.

We stayed here for three nights at the beginning of our 2 week Portugal trip and it was definitely one of our favorites.

Perfect location for days of wandering around the city. The room was super comfy and the staff was amazing. The breakfast was one of the best we've had on our trip. Have Lucas make you a salted carmel latte!! We would absolutely stay here again.

We chose Santiago De Alfama for a two night stay after a long cruise through the Mediterranean. The location in old Lisbon was perfect for us. The description as a boutique hotel is spot on. What stood out to us was the personal attention we got from the moment we arrived to the moment we left for the airport. Top shelf all the way.

Among the best staff I have encountered anywhere. Thank you for a wonderful stay in your lovely hotel. Breakfast was a treat. I hope to be back again soon with the family!

We had such a wonderful time at the Santiago De Alfama! The staff at the hotel, bar, and cafe were all so friendly and helpful. Our room was also fantastic. We especially loved the large shower. Even though we were there during some big thunderstorms, our room was quiet and perfect for sleeping. We’d happily stay here again on a future trip to Lisbon.

Checkin was perfect with a warm welcome, all informations were given.
The room was nice, little bit small but okay for three nights. Two large luggages were tricky to handle. We had a nice view from our room to Miradouro Santa Lucia and can see the Cruise Liners. Beds and everything were best quality and we enjoyed it. In the bath we missed possibilites to hang our toiletries bags.
Breakfast was great quality and with good choice.
We had dinner once and I would say a real pity - it was delicious and in a perfect atmosphere. Wished we had dinner more than once there!

Finally - the staff. They are all very courteous but grounded. We felt very comfortable! Thanks!

Excellent service, warm hospitality, great location. The interior of the rooms was very special incorporating style and history. The food in the restaurant can be much better.

This is just gorgeous property that touches all the right buttons. The hotel itself is wonderful with interesting artwork. Service is exemplary, just couldn't do enough to make your stay perfect. And of course, the restaurant, food and bar area was outstanding. The owners clearly put their heart and soul in creating this exquisite environment.

Loved our stay at the Santiago de Alfama. The property is pristine, the staff is friendly and attentive, and the location is perfect for seeing the sights. Loved our stay.

Santiago De Aflame is a wonderful boutique hotel -- beautiful rooms, responsive staff, fabulous location. Would highly recommend!

This was a wonderful place to stay in Lisbon. The Alfama neighborhood is very charming and quieter than city center. The hotel had much charm and gorgeous views of the water. The service was friendly and attentive and Audrey’s cafe was such a great place to start and end each day. We also enjoyed the beauty bar. We were so glad to wake up in and come back to this hotel each day. It was a calm and beautiful oasis with lots of character. The concierge was very responsive to all of our requests and they added many little touches to make us feel welcome. Highly recommend!