Santiago de Alfama - Boutique Hotel

Absolutely gorgeous pre-1755 earthquake building that has been lovingly and artfully redone to make a comfortable and modern hotel. The service and people are AMAZING, as is the food.

Possibly one of the finest hotels ive stayed at anywhere. We had an ok lunch but dined elsewhere. Room was sumptuous and staff couldn't do enough for you.

Beautiful hotel, so comfortable, great location. Super quiet. Helpful and fun staff. Food is outstanding

Staff very helpful
Decor and cleanliness excellent
Food very good

I liked the hotel and the neighbourhood where it’s located too. Very nice room, comfortable bed, breakfasts with good choice of dishes and pastry. Thanks staff from the reception for their help with taxi, excursion and for the answers to all my questions. Thanks barman too, he made my favourite cocktail every evening and I enjoyed my dinners very much.

The room was great with a view of the river and very quiet. The staff was super friendly, responsive and kind. Breakfast was very good as well.

beautiful place, beautiful rooms, great food, excellent location, excellent service, they are all very very kind. We love it

The place was fantastic! We knew we made the right hotel choice as soon as we met Rita and she took us on the tour. Mannys bar and specifically Bruno were fantastic as well! Cant wait to come back.

Great location close to the cathedral, the Miradouro de Santa Luzia, the castle and tram stops, but on a quiet street. Only a short walk down into the centre (bit of a climb on the way back though!). Nice cool interior and an area outside the hotel that’s shaded from the afternoon sun and great for a post-sightseeing drink.

Friendly staff throughout, from front desk/concierge (very helpful before our trip with restaurant suggestions and bookings), housekeeping (good and thorough) to the breakfast and bar team who were excellent.

We had room 101 on the first floor overlooking the front of the hotel. Double sink, shower, bath, dressing area. Smallish window to the front but two additional windows overlooking the internal entrance area. Rooms higher up have larger windows. Good air con.

Amazing property! Great location in Alfama (right below the castle). Staff was outstanding, by the end of the week we knew everyone's name. Rooms were large and bed very comfy. One of the best stays we have had. Highly, highly recommend. the onsite cafe was great for breakfast, lunch, dinner and drinks.

This hotel is so dreamy. The interior is beautiful, the location is fantastic, the staff are all so warm and welcoming. They’ll help with literally anything you need. My massage was amazing and so was the recommendation to skip Cascais and head across the river. It was hard not to eat and drink at Audrey’s and Manny’s every night! Highly recommend, I will be back. Thank you!

Every detail of my stay was absolutely flawless. The service was exceptional, particularly from Guilherme, who was attentive, supportive, and offered excellent recommendations. The restaurant staff made every evening a delight, providing the perfect atmosphere to unwind with a glass of wine. My room was meticulously maintained, complete with turn down service by the most gracious housekeeping staff. This Santiago de Alfama does everything right, with thoughtful touches that truly set it apart."

Between business and vacations I have stayed at 100s of hotels. Dozens of 5 and 4 star properties.
This is one of the best experiences we have ever had. From the moment we checked in to the moment we checked out we were treated like royalty. Rita at the from desk was so friendly and helpful.
The staff here was the most friendly and attentive of any of the place we've stayed.
The wait staff at the restaurant was amazing. Enrique, Prakash, Laxmi and others
(I wish I had their names) were second to none. Housekeeping amazing!!
Kudos to the owners and management.

Beautiful hotel with charm and luxury. Friendly and helpful staff. In a historic and interesting area. Can highly recommend for your Lisbon stay

This hotel is very attractive and cozy. The public and private areas were clean. All of the staff with whom we interacted spoke English well and some even fluently. We enjoyed our bar visit; I loved the Cherry Cherry Cherry cocktail. Our breakfast was very good too. We were there for only one night; the location allowed us to do some touring before we boarded our cruise ship.

We absolutely loved our 2 night stay at the hotel! Clean, clean, clean! Beyond premium location in the heart of Alfama. Audrey’s restaurant was excellent with high quality fresh and delicious food.. the servers were outstanding( shout out to Helen and Daniel). Best value for Lisbon

Booked this hotel based on the stellar reviews & the charming photos. I’ve stayed in countless hotels, and many 5 star hotels across the world. This is by *no* means a 5 star hotel experience. More appropriately labeled a 3 star hotel. Our room had one tiny window with natural light, bathroom not pleasantly lit with no natural light, shower was on and off hot/cold, 2 sinks right next to one another with literally zero counter space. We used one sink to just hold our toiletries literally in the sink because there’s nowhere to put them. The bed was hard and uncomfortable with a lump down the middle. There was a tiny old tv in the room, no art on the walls just 2 old nails or screws where art may have been? The light in the hall of the room flickered constantly when on. No amenities to speak of really. Upon arrival, there is a lobby area but no staff greeting you there nor at the front of the building. You have to go down into a separate area where someone is sitting behind a desk. This is not some huge deal or inconvenience, but certainly not a high end experience. The staff we encountered were pleasant, but the service here is not on par with 4 or 5 star hotels. Very overpriced for what you get & I am truly confused by the high reviews. Disappointing experience. We left a day early, ate the cost of the third night, and went elsewhere.

Blown away by the exceptional personal service and attention
to detail in this lovely luxury boutique hotel in a prime historic district location. Amazing staff, superb location, beautiful bar, lovely terrace restaurant, choose breakfast
option even if you don’t
normally eat breakfast, a real treat and start to your day, wide variety of superb dinner selections too, private terrace balcony on 3rd floor with beautiful view, spacious bathroom, great water pressure, the whole package is nothing short of fantastic! The impeccable service and personal attention in this hotel
will be the best
part of anyone’s stay in Lisbon!!

Great air conditioning, service, rooms are a bit tight but very charming location not easy to drive to