Hotel Universal

Hotels
•
Independent
8 (100 reviews)
Calzada de Guadalupe No. 25, Col. Maza, Mexico City, CDMX, 06270 , Mexico City , MX
52-55-55268581

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Facilities

Carport
Free WiFi
24-hour front desk
Luggage storage
Wheelchair accessible
Elevator
Safe-deposit box at front desk
Smoke-free property
Tours/ticket assistance
Parking (limited spaces)
See all facilities

Review Highlights

Pros:
Clean rooms
Great location
Comfortable rooms
Cons:
Mixed service quality
Value for money concerns

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
5
Mixed reviews on service quality, with some guests reporting rude behavior from reception staff.
Location
8.1
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
7.8
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
7.2
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
6.9
Mixed feelings on value for money, with some guests finding the price high for the services offered.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 03:59

Property Description

Convenient Amenities:
Enjoy complimentary wireless internet, tour/ticket assistance, and a vending machine during your stay. Stay connected easily and explore the area hassle-free.

Featured Amenities:
With a 24-hour front desk, luggage storage, and a safe deposit box, your needs are well taken care of. Benefit from free self-parking for added convenience.

Cozy Guestrooms:
Relax in one of the 42 guestrooms with DVD players and LCD TVs. Stay entertained with cable programming and feel at home with free local calls and complimentary bottled water.

Plan your visit strategically and book your stay at Hotel Universal. Explore Mexico City's top attractions just minutes away from our welcoming property.

Important information:

  • One child 8 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Parking height restrictions apply.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 02:00 PM
Airport code: MEX

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8
Based on 100 reviews
Cleanliness: 7.5
Service: 5
Location: 8.1
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
J
Jose
4
Pros:

El recepcionista es muy grosero. Se le pidió de forma amable si podía ayudar a instalar el chromcast al televisor de la habitación y respondió muy grosero y homofóbico...

2025-02-25 • via Nuitee
F
Fernando • partner
2
Pros:

Horrible!Es imposible que te dejen sin agua caliente y que al llamar para saber cuánto tiempo tomará que regrese, simplemente te digan: "va a tardar" sin darte una explicación o tiempo de resolución.
NUNCA SE HOSPEDEN AQUÍ, ES VIEJO, HUELE HORRIBLE, TIENE ANIMALES EN LA ALFOMBRA Y COLCHÓN, NI POR NECESIDAD LO TOMEN COMO OPCIÓN

2025-01-19 • via Nuitee
R
robert
10
rbojr
Pros:

amazing beautiful mexico city

2024-10-14 • via Nuitee
R
robert
10
rbojr
Pros:

clean comfortable great staff hot water

2024-10-07 • via Nuitee
R
robert
10
rbojr
Pros:

clean comfortable excellent staff hot water

2024-10-01 • via Nuitee
E
Elizabeth
8
Pros:

Bien todo. Resuelves

2024-09-28 • via Nuitee
R
ramon ferreiro
4
Pros:

es un motel con baja calidad

2024-09-19 • via Nuitee
R
Rikardo
8
Pros:

En lo general bien

2024-09-14 • via Nuitee
G
Gladys
8
Pros:

El precio y el check in me resultaron muy convenientes para mi visita.

2024-08-26 • via Nuitee
O
omar • partner
10
Pros:

Siempre la atención es muy cálida

2024-08-16 • via Nuitee
A
Alina • family
10
Pros:

A good choice for a short stay

2024-08-15 • via Nuitee
E
Elvia
10
Muy padre
Pros:

Pues a mi me agrado mucho muy tranquilo todo bien definitivamente si regresaría otra vez

2024-08-12 • via Nuitee
R
Ron
10
Pros:

The hotel may look very aged, but the room is adequately sized with a spacious bathroom. It is not centrally located, and the price reflects that. Overall, it's a good value.

2024-08-11 • via Nuitee
I
Ismael
8
Pros:

Buen servicio buena ubicación lugar bastante cómodo para pasar una buena noche

2024-07-28 • via Nuitee
I
Ihosbanny
6
Pros:

Para su precio la verdad está muy bien, lo único malo que ví es que al tener poca ventilación mi habitación había un olor feo

2024-07-24 • via Nuitee
C
Carlos
10
Pros:

la limpieza es buena, y el personal es atento

2024-07-22 • via Nuitee
J
Javier • partner
10
Pros:

Es tranquilo

2024-07-21 • via Nuitee
O
omar • partner
10
Pros:

Le falta limpieza

2024-06-22 • via Nuitee
J
José Luis
2
Pros:

Pésimo servicio hay parejas que sólo van a tener sexo y son muy ruidosas

2024-05-27 • via Nuitee
R
robert
8
rbojr
Pros:

the bed was comfortable the water was hot i use mostly cold water the room was very hot exterior window has small opening the toilette leaks when flushed

2024-05-23 • via Nuitee