Urban by CityBlue, Kigali, Rwanda

Hotels
•
CityBlue
8.2 (72 reviews)
KN 51 St, Kigali, 5230 , Kigali , RW
250-787-811111

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Facilities

Free WiFi
24-hour front desk
Garden
Luggage storage
Designated smoking area
Concierge service
Elevator
Television in common areas
Safe-deposit box at front desk
Porter/bellhop
See all facilities

Review Highlights

Cons:
Broken bathroom fixtures
Need for revamp and refresh of the facility and furnishings

Categories

Cleanliness
6.16
The bathroom fixtures and tables showed signs of neglect, indicating a need for improvement.
Service
9.13
Standard quality for this hotel tier.
Location
9.17
Standard quality for this hotel tier.
Room Quality
8.12
Standard quality for this hotel tier.
Amenities
8.15
Standard quality for this hotel tier.
Value for Money
8.11
Standard quality for this hotel tier.
Food and Beverage
8.16
Standard quality for this hotel tier.
Overall Experience
8.63
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:38

Property Description

Discover a serene retreat in the heart of Kigali at Urban by CityBlue, where comfort meets convenience.

Stunning Views
Unwind on our rooftop terrace or lush garden, perfect for soaking in breathtaking views of the city and surrounding landscape while enjoying a peaceful atmosphere.

Gourmet Dining
Savor international dishes at The Bistro, offering a delightful bar/lounge experience, or indulge in in-room dining available during limited hours. Experience a daily complimentary reception that fosters connection with fellow guests.

Modern Amenities
Stay connected with complimentary Wi-Fi throughout the hotel, and enjoy access to a 24-hour front desk, dry cleaning services, and a well-equipped business center to meet all your needs.

Book your unforgettable stay today at Urban by CityBlue and experience Kigali like never before!

Important information:

  • No pets and no service animals are allowed at this property.
  • Contactless check-in is available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: KGL

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • General

    Professional property host/manager

  • Check-in & Check-out

    Contactless check-in is available

See all policies

Location

Guest Reviews

8.2
Based on 72 reviews
Cleanliness: 6.16
Service: 9.13
Location: 9.17
Room Quality: 8.12
Amenities: 8.15
Value for Money: 8.11
Food and Beverage: 8.16
Overall Experience: 8.63
J
Jacqueline • solo_traveller • ke
7
2026-05-21 • via Nuitee
P
PAUL • couple • ch
5
2026-05-08 • via Nuitee
I
ISABELLE • solo_traveller • pf
9
2026-04-26 • via Nuitee
F
Felix • solo_traveller • ng
1
See above comments
Pros:

I got to the hotel and I was told I had no reservation and that the hotel was fully booked. The receptionist had to make several phones with my booking confirmation number. After sometime they finally gave me a special luxury room. Bad experience indeed

Cons:

See above comments

2026-04-26 • via Nuitee
W
Wasswa • family_with_children • ug
8
Pros:

Cleaniliness and customer service.

Cons:

None.

2026-04-06 • via Nuitee
H
Husameldien • family_with_children • sd
8
2026-03-27 • via Nuitee
S
Sarah • family_with_children • de
8
2026-03-22 • via Nuitee
W
worldwanderer • family_with_children • no
10
Pros:

Flott hotell, god service, god mat og drikke, beliggenheten.
Vi hadde ett problem med dørsmelling, men så fort jeg sa ifra var det slutt på det. Veldig fornøyd med det

Cons:

Mye dør smelling om morgenen fra kl 06.00 ( renholdere).

2026-03-21 • via Nuitee
T
Taglioni • extended_group • re
9
Excellent séjour
Pros:

Très bon emplacement. Personnel parfait.
Chambre spacieuse
Belle salle déjeuner et petit déjeuner très bon

Cons:

Insonorisation des chambres

2026-02-26 • via Nuitee
F
Ferdinand • solo_traveller • de
10
Nice location, big rooms, fast internet
Pros:

Everything was top notch

Cons:

Nothing

2026-02-09 • via Nuitee
N
Neil • solo_traveller • ke
7
2026-02-08 • via Nuitee
P
Peter • solo_traveller • ke
8
2026-01-27 • via Nuitee
M
Matthew • solo_traveller • gb
8
2026-01-25 • via Nuitee
E
Emmanuel • couple • at
8
Sehr professionelles und freundliches Personal, fantastische Lage! Gute Küche trotz limitierter Menüauswahl! Gute Weinka
Pros:

Ungewöhnliche Zimmergröße und das Rooftop Restaurant

Cons:

Tür nicht gut schliessbar und daher zieht es!

2026-01-20 • via Nuitee
A
Appavoo • solo_traveller • za
8
2026-01-16 • via Nuitee
R
Rogier Boudewijn • family_with_children • nl
8
Heerlijk
Pros:

Vriendelijke personeel en eten was er goed!

Waren al eerder geweest komen zeker weer terug

2026-01-14 • via Nuitee
M
Mukundane • family_with_children • ug
10
Excellent
Pros:

Good

Cons:

Bigger room

2026-01-05 • via Nuitee
E
Eric • family_with_children • rw
7
Hotel bien situé,confortable et personnel compétent.
Pros:

Chambre large et confortable,personnel à l'écoute,polis et compétents, bon restaurant et hotel bien situé

Cons:

Petite déjeuner non diversifié, chambre non insonorisé.

2026-01-04 • via Nuitee
R
Rickard • couple • se
8
2026-01-03 • via Nuitee
J
Johan Marie J • family_with_children • be
8
Mooie kamers, uitstekend restaurant. Alleen receptie kan beter.
Pros:

Het restaurant maar ook de zeer ruime kamers

Cons:

Het hotel beloofde mij een airport shuttle. Die is nooit opgedaagd. De receptie was vergeten de chauffeur te verwittigen. Receptie is zeker niet het sterkste departement

2025-12-30 • via Nuitee