Hilton Garden Inn Louisville Downtown

Hotels
Hilton Garden Inn
8.4 (666 reviews)
350 West Chestnut Street , Louisville , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
High parking fees
Comfort issues with pillows

Categories

Cleanliness
7.94
Some reviews indicated cleanliness issues with small bathrooms and external factors affecting the stay.
Service
9.41
Many positive comments regarding staff friendliness and helpfulness, particularly about Kevin.
Location
9.45
The location received praise as being great and convenient.
Room Quality
8.4
Rooms were spacious and comfortable, but some guests mentioned issues with pillows.
Amenities
7.43
Concerns about paid parking and lack of free WiFi, along with complaints about the air conditioning.
Value for Money
6.89
Guests felt that the price was high for the services provided, specifically regarding parking fees.
Food and Beverage
8.84
No specific sentiment provided; considered standard for this hotel tier.
Overall Experience
8.81
Despite some drawbacks, many guests intended to return, indicating a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:41

Property Description

Rooftop Views and Convenient Location
Discover the Hilton Garden Inn Louisville Downtown, offering stunning rooftop views of the city and just steps away from the renowned Louisville Palace.

Modern Amenities and Comfortable Accommodations
Experience modern comforts in our rooms equipped with a flat-screen TV, coffee machine, and mini-refrigerator. Select suites and rooms even feature a cozy sofa bed for added relaxation.

Dining and Event Spaces
Indulge in a unique downtown experience at our rooftop bar and grill, where you can savor delicious food and cocktails with a backdrop of the city skyline. Additionally, we offer spacious meeting facilities, event space, and a fitness center to cater to all your needs.

Book your stay at Hilton Garden Inn Louisville Downtown for a memorable and convenient experience in the heart of the city.

Important information:

Service dogs are allowed on property.

As of October 3 2022

Self parking (with in and out access) $26.
Valet Parking (with in and out access) $32.
Daily Valet $21.Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SDF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 20 per day.

Location

Guest Reviews

8.4
Based on 666 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 8.4
Amenities: 7.43
Value for Money: 6.89
Food and Beverage: 8.84
Overall Experience: 8.81
D
Diann solo_traveller us
10
2026-07-01 via Nuitee
K
Karina couple us
10
2026-06-27 via Nuitee
T
Terri couple us
9
2026-06-25 via Nuitee
K
Keith extended_group us
9
2026-06-23 via Nuitee
B
Björn couple se
3
Cons:

Framgick inte att frukosten kostade extra. Behövde betala extra för vatten på rummet.

2026-06-22 via Nuitee
A
Alessandro solo_traveller us
8
2026-06-22 via Nuitee
H
Hunter couple us
10
2026-06-18 via Nuitee
E
Emily couple us
10
Cons:

Was not a fan of the pillows. They were very uncomfortable

2026-06-18 via Nuitee
M
misty couple us
7
The location was great, but rooms need some updating.
Pros:

The location was excellent! You could walk to several restaurants and shops.

Cons:

Our bathroom vent didn’t work and the rooms are a little outdated. The breakfast wasn’t that good and too expensive. The beds are very hard.

2026-06-17 via Nuitee
U
U5355BGjasminh Family
8
Hospitality at its finest
Pros:

The staff definitely made me feel seen and heard. Especially Mary at the front desk when check out came. Miquel and Devin with the valet also took very good care of me and despite being swamped with guest requests, were still tentative with my needs as someone with a disabled family member. I wish I had gotten everyone’s names because the customer service through out my entire 2 day stay was above and beyond. I also want to mention that the breakfast buffet was great in their spread but the young lady who runs and tends to the guest who make an appearance is an experience you need to have. She single handedly takes care of everyone and anticipates what you need before you need it while making it look so easy. I’m so upset with myself for not getting her name. If you’re looking for hospitality, this is the place to go.

2026-06-16 via Tripadvisor
J
Just1Rada solo_traveller us
8
Pros:

8up restaurant and bar! Even though I did the self park, the Valet was very helpful.

Cons:

The bathroom...toilet could use an update, bed was OK. Not enough light in rhe bedroom area.

2026-06-12 via Nuitee
E
emerald solo_traveller us
10
Pros:

Everything was great, the staff was friendly, the restaurant on the 8th floor was excellent, we would definitely stay again!

Cons:

Absolutely nothing.

2026-06-09 via Nuitee
I
Ishmel couple us
10
2026-06-08 via Nuitee
J
John couple us
7
2026-06-08 via Nuitee
D
Denita couple us
8
This was poorly managed
Pros:

The location in conjunction to the venue that I was attending a concert at was absolutely phenomenal

Cons:

I went down for breakfast the following morning, and there was no differentiation between free versus paid assuming that this was a à la carte breakfast that was included and the person in charge of this particular breakfast did not mention the $25 charge plus the additional orange juice charge was not mentioned until after we got our food and there was no signage indicating this either.

Another issue is, we arrived prior to the end time of breakfast and we were rushed so badly, but we barely had time to eat anything that we were being charged for and they started tearing down the food

2026-06-05 via Nuitee
M
Michael couple us
6
2026-06-02 via Nuitee
N
N3312KJcarolb Family
10
Great Breakfast Experience
Pros:

Marnita was absolutely wonderful when our family of 20 decided to show up for breakfast unplanned the morning after our cousins wedding. She rolled with it and kept a smile on her face despite the fact that we thought it was a buffet and showed up half am hour before closing. The food was delicious and the service was quick and courteous.

2026-06-01 via Tripadvisor
R
Ron solo_traveller us
10
2026-05-30 via Nuitee
Y
Yaqueline solo_traveller us
8
2026-05-29 via Nuitee
M
Matt couple us
3
Cons:

TV didn't work
Parking to expensive
Rooftop bar was closed at 6:00 pm

2026-05-27 via Nuitee