Hilton Garden Inn Louisville Downtown

Hotels
•
Hilton Garden Inn
8.4 (625 reviews)
350 West Chestnut Street , Louisville , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Nightclub
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
High parking fees
Comfort issues with pillows

Categories

Cleanliness
7.94
Some reviews indicated cleanliness issues with small bathrooms and external factors affecting the stay.
Service
9.41
Many positive comments regarding staff friendliness and helpfulness, particularly about Kevin.
Location
9.45
The location received praise as being great and convenient.
Room Quality
8.4
Rooms were spacious and comfortable, but some guests mentioned issues with pillows.
Amenities
7.43
Concerns about paid parking and lack of free WiFi, along with complaints about the air conditioning.
Value for Money
6.89
Guests felt that the price was high for the services provided, specifically regarding parking fees.
Food and Beverage
8.84
No specific sentiment provided; considered standard for this hotel tier.
Overall Experience
8.81
Despite some drawbacks, many guests intended to return, indicating a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:41

Property Description

Rooftop Views and Convenient Location
Discover the Hilton Garden Inn Louisville Downtown, offering stunning rooftop views of the city and just steps away from the renowned Louisville Palace.

Modern Amenities and Comfortable Accommodations
Experience modern comforts in our rooms equipped with a flat-screen TV, coffee machine, and mini-refrigerator. Select suites and rooms even feature a cozy sofa bed for added relaxation.

Dining and Event Spaces
Indulge in a unique downtown experience at our rooftop bar and grill, where you can savor delicious food and cocktails with a backdrop of the city skyline. Additionally, we offer spacious meeting facilities, event space, and a fitness center to cater to all your needs.

Book your stay at Hilton Garden Inn Louisville Downtown for a memorable and convenient experience in the heart of the city.

Important information:

Service dogs are allowed on property.

As of October 3 2022

Self parking (with in and out access) $26.
Valet Parking (with in and out access) $32.
Daily Valet $21.Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SDF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 20 per day.

Location

Guest Reviews

8.4
Based on 625 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 8.4
Amenities: 7.43
Value for Money: 6.89
Food and Beverage: 8.84
Overall Experience: 8.81
G
Gary • solo_traveller • us
10
2026-05-15 • via Nuitee
D
Denita • couple • us
8
Everything but the breakfast experience was great.
Pros:

Everyone was great. Everyone was helpful. The rooms were clean. It was fresh.

Cons:

My experience at breakfast the following morning was less than optimal. We arrived and were rushed because apparently they were trying to shut down within the half hour. It was very clear. They did not want us to be there and we’re annoyed at the fact that we were there. Everyone was short and as I said, we were very rushed, not given any time to make any decisions on anything other than go go go.

It also wasn’t clear the separation between continental versus paid breakfast which other patrons were very confused about and ended up paying money they didn’t want to pay, and didn’t really seem to have at $25 each . But there was no postings at least that I saw to differentiate the two.

2026-05-14 • via Nuitee
A
Angela • couple • us
10
Fantastic
Pros:

Staff was wonderful and my room was nice and clean

Cons:

I liked everything

2026-05-14 • via Nuitee
S
Savanna • solo_traveller • us
6
Decent but over priced
Pros:

LOCATION! It's about 350 feet from the Palace theater! The room was clean , stocked and the ac unit is amazing ❄️. The gym is pretty nice and the night was pretty peaceful and no disruption at all. The roof top bar is amazing. The view is spectacular!

Cons:

The coffee machine in our room did not work at all. I tried plugging it in a different outlet, filled it with water and pressed the power button at different times. It wouldn't even come on.
The shower leaks from the water valve. Water literally comes out of the wall which is concerning and I told them at the front desk.
My third complaint is that , for what it is, this hotel is very expensive. Our room was a double bed and $236 for one night. This hotel has no pool, and the PARKING IS A NIGHTMARE . Yes they have valet available. It's also 45$ for it. And the parking garage costs$ 22 to stay overnight. There is also a 50$ fee you have to pay upon check in even if your room is paid in full- this is supposed to be refundable but we will see. This should be disclosed more readily before booking.

2026-05-14 • via Nuitee
C
Charlotte • couple • us
10
Pros:

Everything was great

2026-05-13 • via Nuitee
J
Jalynn • couple • us
10
2026-05-11 • via Nuitee
D
Davis • family_with_children • us
5
It was too basic for the price of the room.
Pros:

The parking was too expensive and the room was basic. The breakfast on the 8th floor was presumed free of charge and too expensive. The search criteria filter requested free parking and complimentary breakfast.

Cons:

The breakfast bar wasn't clear. $20 not quality foods/ breakfast.

2026-05-11 • via Nuitee
Z
zaid • solo_traveller • ca
10
2026-05-07 • via Nuitee
K
Kimberly • solo_traveller • us
10
Excellent hotel
Pros:

Kevin that checked us in.. excellent service and knowledgeable please make sure to let him know
Kim Scott

Cons:

Nothing everything was great

2026-04-29 • via Nuitee
P
Pam • solo_traveller • us
10
2026-04-27 • via Nuitee
C
Carla • solo_traveller • us
1
2026-04-25 • via Nuitee
C
Cyndi • extended_group • us
9
2026-04-21 • via Nuitee
M
Meredith • solo_traveller • us
8
2026-04-20 • via Nuitee
W
William • extended_group • us
3
2026-04-20 • via Nuitee
H
Hunter • solo_traveller • us
10
Pros:

Everyone was so nice and helpful. Clean hotel. And close to all the places We went. We will be back.

Cons:

Nothing!

2026-04-17 • via Nuitee
Z
Zoe • solo_traveller • gb
9
Pros:

Really friendly and helpful person checked me in and gave me a lovely room. Big clean room. Great location.

Cons:

Person who checked me out was borderline rude. Shame.car park is 22 dollars a day.

2026-04-12 • via Nuitee
J
Jones • couple • us
10
2026-04-12 • via Nuitee
• couple • us
10
2026-04-11 • via Nuitee
小凯凯21 • solo_traveller • cn
8
Pros:

Nice location

2026-04-09 • via Nuitee
J
John • couple • us
5
It could have been better
Pros:

The room was fine

Cons:

The food on the 8th floor was well below expectations. I was looking for a nice dining experience but this wasn't. The menu was boring. It tried to mask mediocre food with fancy names. It was truly awful.
Breakfast was ok but way over priced.

2026-04-03 • via Nuitee