Hilton Garden Inn Louisville Downtown

Hotels
Hilton Garden Inn
8.4 (714 reviews)
350 West Chestnut Street , Louisville , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
High parking fees
Comfort issues with pillows

Categories

Cleanliness
7.94
Some reviews indicated cleanliness issues with small bathrooms and external factors affecting the stay.
Service
9.41
Many positive comments regarding staff friendliness and helpfulness, particularly about Kevin.
Location
9.45
The location received praise as being great and convenient.
Room Quality
8.4
Rooms were spacious and comfortable, but some guests mentioned issues with pillows.
Amenities
7.43
Concerns about paid parking and lack of free WiFi, along with complaints about the air conditioning.
Value for Money
6.89
Guests felt that the price was high for the services provided, specifically regarding parking fees.
Food and Beverage
8.84
No specific sentiment provided; considered standard for this hotel tier.
Overall Experience
8.81
Despite some drawbacks, many guests intended to return, indicating a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:41

Property Description

Rooftop Views and Convenient Location
Discover the Hilton Garden Inn Louisville Downtown, offering stunning rooftop views of the city and just steps away from the renowned Louisville Palace.

Modern Amenities and Comfortable Accommodations
Experience modern comforts in our rooms equipped with a flat-screen TV, coffee machine, and mini-refrigerator. Select suites and rooms even feature a cozy sofa bed for added relaxation.

Dining and Event Spaces
Indulge in a unique downtown experience at our rooftop bar and grill, where you can savor delicious food and cocktails with a backdrop of the city skyline. Additionally, we offer spacious meeting facilities, event space, and a fitness center to cater to all your needs.

Book your stay at Hilton Garden Inn Louisville Downtown for a memorable and convenient experience in the heart of the city.

Important information:

Service dogs are allowed on property.

As of October 3 2022

Self parking (with in and out access) $26.
Valet Parking (with in and out access) $32.
Daily Valet $21.Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: SDF

Location

Guest Reviews

8.4
Based on 714 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 8.4
Amenities: 7.43
Value for Money: 6.89
Food and Beverage: 8.84
Overall Experience: 8.81
T
Tracy couple us
10
2026-08-30 via Nuitee
E
Eddie couple us
10
2026-08-29 via Nuitee
B
BlaqueRose solo_traveller us
10
Pros:

The location was convenient to where I needed to be.

Cons:

The information that booking displayed in the policy doesn't match the policy of the property. ie: per booking parking is $20 a day no reservation needed. Per the hotel its $32 a day. Per Booking the holding fee is $50(one set fee). Per the hotel its $50 per night.

2026-08-20 via Nuitee
D
dawnwB152IU Couples
10
Birthday weekend
Pros:

Danielle was amazing. She was so friendly and welcoming. It was my husband’s birthday and she was so kind when we checked in.

2026-08-15 via Tripadvisor
W
warnerh687 Friends getaway
10
Bourbon Trail Trip 8/26
Pros:

Dani did a wonderful job at the front desk, taking care of all our needs. Can’t wait to come back for a longer stay.

2026-08-15 via Tripadvisor
K
Kimberly family_with_children us
10
2026-08-15 via Nuitee
S
Scott couple us
10
Good location. Clean and Affordable. Friendly staff.
Pros:

Great staff. Just around the corner from Louisville Palace. Clean rooms. Close to a few places to eat.

2026-08-15 via Nuitee
M
michellekevin2024 Business
10
Louisville
Pros:

Downtown Louisville was lovely. Staff were very friendly and helpful. Danielle at the Registration Desk was helpful and friendly everytime I went down there for questions or recommendations.

2026-08-13 via Tripadvisor
G
G1556KBmichaelm Friends getaway
10
Mark’s the man!!!!!
Pros:

Mark was sensational and Mary is a sweetheart. 1st time in Louisville and I’d visit again just because of them. Hospitality top notch.

2026-08-13 via Tripadvisor
A
Adventure35601542757 Family
10
Awesomesauce!
Pros:

Excellent and comfortable stay. All the staff made us feel highly accommodated and appreciated! Thanks very much to Devin for being the best valet around!

2026-08-11 via Tripadvisor
D
Donna couple us
9
Very nice
2026-08-08 via Nuitee
T
Tourist703134 Family
10
They have great customer service
Pros:

Ariana and Danielle at the desk very nice and helpful. They have great team work.

2026-08-07 via Tripadvisor
M
M7762YFdawnr Family Cardington, Ohio
10
A wonderful hotel!
Pros:

My daughter and I came to Louisville for the John Mulaney concert. We stayed at the Hilton Garden and were very impressed with the cleanliness andcomfort of the room! The rooftop bar was an added bonus and we had such a good time after the concert up there. Before we left, we ate breakfast in Marnita and Rob were fantastic and took great care of us! I would definitely recommend staying here!

2026-08-07 via Tripadvisor
T
Trip786771 Business
10
Outstanding!
Pros:

Outstanding service and a great variety of menu items!

2026-08-07 via Tripadvisor
J
johnmN5659MU Business
8
Clean room and easy shuttle to the airport.
Pros:

Really appreciated the housekeeper who cleaned room 313 on Aug 4/5 and Mark, who drove the shuttle. Overall a great experience.

2026-08-06 via Tripadvisor
1
162sierrap Business Greensboro, North Carolina
10
Monday Morning :)
Pros:

Thank you so much to Marnita and James for the great service and delicious food.

2026-08-03 via Tripadvisor
O
O850KLmaggiem Business
10
Great place
Pros:

Marntina was very attentive and nice. The Food was amazing. Thanks Marntina and James!

2026-08-03 via Tripadvisor
7
723sydnis Business
10
Breakfast was amazing!!
Pros:

I had such a wonderful breakfast experience thanks to Marnita! She truly went above and beyond to make sure I had everything I needed. She took her time, was incredibly attentive, and made me feel genuinely welcomed. Her kindness, helpfulness, and excellent service made my morning so much better. If you have the chance, definitely ask for Marnita, you'll be in great hands! The food was amazing as well!

2026-08-03 via Tripadvisor
M
Mobile08897155792 Business
10
Get the Breakfast!!
Pros:

The breakfast is amazing on top floor!!! It tasted so good and great value. Beautiful hotel!!

Thank you Marnita and James!!

2026-08-03 via Tripadvisor
5
54gabeb Solo travel
10
Best Hotel Breakfast
Pros:

Food was amazing and made exactly how I ordered it. Best hotel breakfast! Only thing better than the food was the staff! Marnita was an amazing server, very kind and efficient! James the chef was so nice and his food was great!

2026-08-03 via Tripadvisor