Swiss Garden Resort Residences Kuantan

Hotels
•
Independent
6.6 (71 reviews)
Jalan Kuantan-Kemaman, Mukim Sungai Karang, Kuantan, Pahang, 26100 , Kuantan , MY
60-9-548 8288

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Facilities

Fitness facilities
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
Sauna
Designated smoking area
Water park
See all facilities

Review Highlights

Pros:
Deposit taken promptly
Cons:
Deposit not returned
Service management issues

Categories

Cleanliness
3.65
The review indicates issues with returning the deposit, implying potential cleanliness and management issues.
Service
7.15
Standard service quality for a hotel of this rating.
Location
7.15
Standard quality for this hotel tier.
Room Quality
7.15
Standard quality for this hotel tier.
Amenities
7.15
Standard quality for this hotel tier.
Value for Money
7.15
Standard quality for this hotel tier.
Food and Beverage
7.15
Standard quality for this hotel tier.
Overall Experience
6.25
Mixed experience due to deposit issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:33

Property Description

Recreational Amenities: Indulge in a complimentary water park, outdoor pool, and sauna, perfect for relaxation and fun.

Convenient Features: Benefit from complimentary Wi-Fi, express check-in, and a 24-hour front desk for a hassle-free stay.

Home-like Comfort: Stay in spacious air-conditioned rooms with kitchenettes, LCD TVs, and daily housekeeping.

Escape to Swiss Garden Resort Residences Kuantan for a delightful getaway filled with leisure and comfort. Ready to make a booking?

Important information:

  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUA

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

6.6
Based on 71 reviews
Cleanliness: 3.65
Service: 7.15
Location: 7.15
Room Quality: 7.15
Amenities: 7.15
Value for Money: 7.15
Food and Beverage: 7.15
Overall Experience: 6.25
S
Sharifudin • couple • my
1
Ni peseng reti minta deposit tapi tak reti nak pulangkan balik
Pros:

Mereka ambil duit deposit tak pulang balik

Cons:

Mereka ambil duit deposit tak pulang balik

2025-07-30 • via Nuitee
N
Nazrin • young couple • my
1
Bad
2025-07-26 • via Nuitee
A
Amir • family with young children • my
1
Bad
Cons:

I couldn't get to the unit I book.the host said there no reservation from booking

2025-06-29 • via Nuitee
S
Samsudin • young couple • my
7
Good
2025-06-03 • via Nuitee
M
Mohamad • with friends • my
2
Very poor
Pros:

Very bad owners.. until now I'm not received refunds my money. Too many times I'm calling still not pick up my call . Hopefully no more customer will stay that's unit . I don't know how to collect my refunds.

Cons:

Owners very bad . Until now I'm not received my refunds.

2025-02-13 • via Nuitee
N
Nurulhuda • family with young children • my
10
Exceptional
2025-02-02 • via Nuitee
P
Puan • young couple • my
6
Pleasant
2025-01-10 • via Nuitee
F
Fairuz • family with young children • my
8
Very good
2024-11-21 • via Nuitee
Z
Zulkifli • young couple • my
3
Poor
2024-10-27 • via Nuitee
N
Nursyahirah • young couple • my
7
Good
2024-09-22 • via Nuitee
M
Mohd • family with young children • my
9
Superb
2024-09-17 • via Nuitee
C
Che • family with young children • my
9
Superb
2024-08-03 • via Nuitee
H
Hafsah • group • my
8
fantastic enjoyable
Pros:

location great!

Cons:

all great

2024-07-09 • via Nuitee
H
Hafifi • young couple • my
7
Good
2024-07-09 • via Nuitee
Y
Yew • family with young children • my
1
Wont return
Pros:

Run down

Cons:

Smell

2024-06-02 • via Nuitee
N
Nazri • family with young children • my
10
Exceptional
Pros:

3rd time stayed in Swiss-Garden Residence (3 different units) because value for money with mini water park. If no washing machine no problem there is Dobi shop just 1 minute from here.

2024-04-12 • via Nuitee
M
Mohd • family with young children • my
8
Very good
2024-02-22 • via Nuitee
J
Jessica • family with young children • my
10
Exceptional
Pros:

Love the homestay very much. Especially the host was very kind and helpful. The instructions was very clear and didn't get lost searching for the parking.😊
The TV had some issues. Told the host and they immediately change a new TV. Good Speedy Unifi was provided with Netflix. Everything there was new. And smells good.
Even couples can have romantic candle light dinner cause they prepare everything. And my child love the swimming pool so much as they have water slides and the pool was quite big.
Partial view of the beach where you can enjoy your coffee with the beautiful view.
There are many restaurants surround the homestay. So, you don't have to drive very far. And walking distance to the beach.
The car park is same floor with the homestay. So elderly ones don't need to walk far.
Overall, love the homestay and will recommend it to my family and friends ❤️

2024-01-29 • via Nuitee
K
Khairil • review category business travellers • my
7
Good for family.. very much fun
Pros:

1) The location - near kuantan and lot choices of food nearby
2) Facilities - Pool are great, and easily access to beach
3) Parking - Same level with unit.. so easy to carry bag

Cons:

1) Cleanliness - Unit is clean, but smell like not being stayed quite sometimes.. need to open balcony door to keep air circulated..
2) It will much better if the host could provide wifi.. because network is not too stable here

2023-10-14 • via Nuitee
S
Sadanah • review category business travellers • my
4
Not a good experience. This is my 4th stay in swiss residence and this is not good
Cons:

The price is not par with the apartment

2023-10-01 • via Nuitee