Ambrose Hotel

Hotels
8.8 (400 reviews)
1255 20th Street , Los Angeles , us

Children allowed

Facilities

Free beach shuttle
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Excellent amenities
Cons:
Overbooking issues
Higher prices than expected

Categories

Cleanliness
8.26
Most reviews indicate the hotel is clean, but one review's description of an overbooking disaster could suggest minor cleanliness issues in stressed situations.
Service
9.23
Multiple reviews praised the service, especially highlighting the friendly drivers and attentive staff.
Location
9.27
Numerous mentions of the hotel's excellent location with proximity to dining and shopping options.
Room Quality
8.72
Rooms are described as clean and comfortable, with some having balconies which added to the experience.
Amenities
8.75
Positive mentions of complimentary services like transportation and breakfast offerings.
Value for Money
8.21
Some reviews indicate that the value could be questioned, particularly in relation to the overbooking experience.
Food and Beverage
8.76
Breakfast was positively noted, particularly highlighting specific staff members involved in food service.
Overall Experience
9.23
General sentiment throughout the reviews indicates a strong positive experience apart from the overbooking issue.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:35

Property Description

Eco-Friendly Boutique Hotel: Nestled in a serene residential neighborhood, The Ambrose is a sustainable boutique hotel in Los Angeles, boasting a 24-hour fitness center and complimentary Wi-Fi in all rooms.

Green Amenities and Services: Indulge in healthy, locally sourced treats from the mini-bar, relax in stylish rooms with plush bathrobes, and make use of the ergonomic workspaces provided.

Convenient Transport Options and Dining: Take advantage of complimentary transportation within a 5 km radius, rent a hybrid car, or explore the area on a free bicycle. Additionally, relish in-room dining with a diverse menu available round the clock.

Book your stay at The Ambrose now to experience eco-luxury at its finest!

Important information:

Please note: There are a limited number of bicycles at the hotel and they are available to guests on a first come, first serve basis.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LAX

Property Policies

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 39 per day.

Location

Property Accessibility

Total Disability Score: 31.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 140
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 6
  • Room Max Guests Number: 3
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.8
Based on 400 reviews
Cleanliness: 8.26
Service: 9.23
Location: 9.27
Room Quality: 8.72
Amenities: 8.75
Value for Money: 8.21
Food and Beverage: 8.76
Overall Experience: 9.23
2
2Bac2 NONE
10
A nice hotel
Pros:

I like the place. Checkmarks for most everything one would want in an upscale hotel. For me it is a nice hotel with proximity to my clients and kids.

2026-02-10 via Tripadvisor
H
Hisoon Couples Portland, Oregon
10
Luxury boutique without the high price
Pros:

Great hotel with close location to UCLA treatment center. Affordable and nice. They also give a medical discount for patients being treated at UCLA. They are so friendly as well. Rooms are quiet and clean. Luxury without the high luxury price. Free happy hour 5-7 pm.

2026-02-08 via Tripadvisor
R
rachelbI7031YV Business
2
Ants in my bed
Pros:

I recently stayed here and woke up to ants in my bed. Crawling all over me. Hotel did nothing to remedy the situation. In fact, the manager was reasonably condescending. They refused to comp me for the nights that I had ant infestations which was half of my stay. Horrible experience. Will never be back and I've notified the health department.

2026-02-07 via Tripadvisor
P
PiersH10 Business United Kingdom
10
Excellent experience with Noelle
Pros:

Really enjoyed chatting with Noelle. Excellent driver. Appreciated the UK knowledge. Lovely person. I also really liked the Tesla. Clean and smooth ride.

2026-02-04 via Tripadvisor
J
juliekhk Solo travel New York City, New York
10
Charming Bed-and-Breakfast Feel with Standout Service
Pros:

I recently stayed at Ambrose Hotel and overall had a very pleasant experience. The hotel has a warm, cozy bed-and-breakfast feel that immediately makes you feel comfortable and welcomed. The atmosphere is calm, charming, and thoughtfully designed—perfect for a relaxing stay.

A special shoutout to Noelle, the driver for the hotel’s Tesla car service. She was incredibly friendly, helpful, and professional, and truly added a personal touch to the experience. The Tesla service itself is a great perk and made getting around easy and enjoyable.

The only downside worth mentioning is the Wi-Fi. The hotel advertises high-speed internet, but in reality the connection was quite slow during my stay. As an online professional who relies heavily on fast and stable internet, this is something future guests who work remotely should definitely take into account.

That said, if you’re looking for a cozy, boutique-style hotel with great service and a welcoming vibe, the Ambrose is a lovely choice—just be mindful of the internet speeds if you plan to work online.

2026-02-02 via Tripadvisor
L
lindasV3813PS Friends getaway
10
All great.
Pros:

Noelle was excellent. Very professional. Got us there so easily. She was a very good driver and so so pleasant. She drove very very carefully.

2026-01-31 via Tripadvisor
I
I5820UZmollyb Business
10
Nice boutique hotel with great amenities
Pros:

This hotel was overall very nice with friendly staff. Noelle was awesome! Super friendly and a great experience to have a hotel driver.

2026-01-30 via Tripadvisor
X
X8938LUdianac Family
10
Stay At Ambrose Hotel and Tesla Rides from Ambrose Hotel
Pros:

This hotel is amazing … very nice accommodations … and offers free Tesla rides within 3 miles. Our driver Noelle was amazing! I wasn’t sure how it was going to work but her communication made pick up a breeze and the ride was quite pleasant!

2026-01-24 via Tripadvisor
M
meisap2017 Business
10
Car service experience with Noelle
Pros:

The property is beautiful and taking a drive to downtown Santa Monica with Noelle was super nice. She is very pleasant and so helpful. It was a real pleasure to meet her, talk and listen to her awesome tunes. She is absolutely delightful.

2026-01-22 via Tripadvisor
W
W5418HKmattl Solo travel
4
Not Recommended
Pros:

Pre-paid for two night stay over the weekend. Neighborhood is nice and convenient but I will stay elsewhere next time I visit Santa Monica. Some specifics:

1). Arrived on Saturday, 45 minutes before the regular checkin (3PM). Despite having rooms available they said I had to wait until the official time.
2). Front desk staff were condensing and unfriendly.
3). Pre-paid charges included $92 Tax Recovery Fee and $177 Services Fee in addition to the remove charges.
4). They scanned my credit card for incidentals (expected) and parking but when I returned home I was charged additional taxes and amenities fee. When I called the front desk, again I encountered a condensing staff informing me I should have read things more closely.
5). Happy to pay for an amenity fee but there was no bar or restaurant (just a complementary happy hour) and a very small fitness facility.

I am a frequent business and leisure traveler and will definitely not stay at this facility again.

2026-01-22 via Tripadvisor
J
J4370SZmariao Business
10
Business
Pros:

Everything was wonderful and Noelle gave me excellent tips and was really nice, showing me around.

2026-01-21 via Tripadvisor
8
812dominikad Business
10
Nice little hotel in Santa Monica
Pros:

Nice little hotel in a great location in Santa Monica. Loads of attention to detail, green approach to things, beautiful rooms and relaxed vibe, highly recommend

2026-01-20 via Tripadvisor
L
lorria567 NONE Brick, New Jersey
10
One of our favorite hotels in Santa Monica
Pros:

The Ambrose is a great boutique hotel in Santa Monica. It's not too close to the beach but it's a great area near UCLA medical center and quieter neighborhoods. They offer bikes and a complimentary Tesla to get around locally. The lobby/common area is tastefully decorated and cozy. There is also a nice patio when the weather is nice. We recently stayed in a very comfortable suite with a couch, large bathroom and 2 balconies. I highly recommend it for the value and quality.

2026-01-19 via Tripadvisor
N
Nick solo_traveller gb
8
2026-01-19 via Nuitee
O
Oliver family_with_children de
9
2026-01-19 via Nuitee
C
Clif couple us
9
Clean loved the location and very pretty hotel.
Pros:

Beautiful architecture. Modern and clean.

2026-01-19 via Nuitee
M
Mark solo_traveller gb
7
Ok for a business trip - not a holidaymakers hotel. A bit expensive, and lacking facilities.
Pros:

The hotel is in a quiet spot away from the ocean, which makes for a peaceful sleep.

Cons:

Staff were a bit naive, not much in the way of facilities.

2026-01-19 via Nuitee
N
Nancy couple us
9
Great location. Great value
Pros:

Exceptionally clean

2026-01-19 via Nuitee
V
Voyage755737 Family Minneapolis, Minnesota
10
Great location and service!
Pros:

Everyone at the Ambrose offered great service- the front desk, the house keeping, the bar service and food have been great.
Noelle was fantastic as the complimentary driving service.
We have been grateful for the service during an extended stay.
Highly recommend!

2026-01-13 via Tripadvisor
V
Vacation66193225369 Solo travel
10
Best kept secret in Santa Monica
Pros:

Amazing find! The hotel is well located, and the staff is amazing. The yoga studio and Tartine café across the street were just perfect. The car service offered by the hotel with Noelle was so convenient, she was the best - a real value add!

2026-01-09 via Tripadvisor