Ambrose Hotel

Hotels
8.8 (421 reviews)
1255 20th Street , Los Angeles , us

Children allowed

Facilities

Free beach shuttle
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Excellent amenities
Cons:
Overbooking issues
Higher prices than expected

Categories

Cleanliness
8.26
Most reviews indicate the hotel is clean, but one review's description of an overbooking disaster could suggest minor cleanliness issues in stressed situations.
Service
9.23
Multiple reviews praised the service, especially highlighting the friendly drivers and attentive staff.
Location
9.27
Numerous mentions of the hotel's excellent location with proximity to dining and shopping options.
Room Quality
8.72
Rooms are described as clean and comfortable, with some having balconies which added to the experience.
Amenities
8.75
Positive mentions of complimentary services like transportation and breakfast offerings.
Value for Money
8.21
Some reviews indicate that the value could be questioned, particularly in relation to the overbooking experience.
Food and Beverage
8.76
Breakfast was positively noted, particularly highlighting specific staff members involved in food service.
Overall Experience
9.23
General sentiment throughout the reviews indicates a strong positive experience apart from the overbooking issue.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:35

Property Description

Eco-Friendly Boutique Hotel: Nestled in a serene residential neighborhood, The Ambrose is a sustainable boutique hotel in Los Angeles, boasting a 24-hour fitness center and complimentary Wi-Fi in all rooms.

Green Amenities and Services: Indulge in healthy, locally sourced treats from the mini-bar, relax in stylish rooms with plush bathrobes, and make use of the ergonomic workspaces provided.

Convenient Transport Options and Dining: Take advantage of complimentary transportation within a 5 km radius, rent a hybrid car, or explore the area on a free bicycle. Additionally, relish in-room dining with a diverse menu available round the clock.

Book your stay at The Ambrose now to experience eco-luxury at its finest!

Important information:

Please note: There are a limited number of bicycles at the hotel and they are available to guests on a first come, first serve basis.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LAX

Property Policies

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 39 per day.

Location

Property Accessibility

Total Disability Score: 31.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 140
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 6
  • Room Max Guests Number: 3
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.8
Based on 421 reviews
Cleanliness: 8.26
Service: 9.23
Location: 9.27
Room Quality: 8.72
Amenities: 8.75
Value for Money: 8.21
Food and Beverage: 8.76
Overall Experience: 9.23
F
Frederico family_with_children es
9
2026-04-11 via Nuitee
C
Charlotte family_with_children za
9
2026-04-11 via Nuitee
T
Trip45555058135 Business Philadelphia, Pennsylvania
10
Perfect spot!
Pros:

noelle was great! She was friendly, and helpful.

2026-04-08 via Tripadvisor
L
lkelly2022 Family Acton, Massachusetts
8
Staffing needs improvement
Pros:

I so wanted to give a 5 star review to this lovely boutique hotel. The hotel has a wonderful front patio area. Also, the bartender at happy hour is great -- he's delightful. Overall, the rooms are well appointed and the beds are great. The bathrooms need stronger shower heads -- there was very little pressure. Biggest disappointment was with breakfast service (or, should I say, lack of service). The poor woman serving (and cooking?) breakfast was the only attendant doing both dining room and in-room dining. We waited 30 minutes for a continental breakfast and gave up and went across the street to Tartine. Not her fault, she was totally overworked. Also, the male front desk clerk who worked Friday and Saturday afternoons needs to smile. He's very intimidating and looks like he doesn't want to be there.

2026-04-07 via Tripadvisor
C
christinehJ7385AL Family
10
Fast & Friendly Service
Pros:

Great, fast shuttle service from Noelle. Very friendly & good recommendations for restaurants in the area.

2026-04-03 via Tripadvisor
T
Travel60324116563 Solo travel
10
Comfortable and Relaxing Ambrose visit
Pros:

I had a really good stay at the Ambrose hotel overall - the room was comfortable, quiet, and spotlessly clean, and the property has a calm, boutique feel that made it easy to unwind after a long day at work. The staff was helpful with local tips and transportation... The complimentary car service made getting around convenient; special thanks to Noelle for being so professional and easy to ride with during my stay.

2026-04-01 via Tripadvisor
B
Barbara solo_traveller us
10
Extremely pleasant!!!
Pros:

I liked the craftsman style esthetic of the hotel. My generously sized room. The quiet and privacy. Good service from the staff. The good location.

Cons:

Perhaps a more extensive food service.

2026-03-30 via Nuitee
N
neil family_with_children gb
9
2026-03-30 via Nuitee
P
Peter solo_traveller us
10
2026-03-28 via Nuitee
D
danielvA6741LB Family
10
Relaxed
Pros:

The complimentary Tesla driver, Noelle was great and super sweet!

2026-03-24 via Tripadvisor
U
Urs solo_traveller ch
10
Pros:

Small boutique hotel in nice neighborhood. Local shuttle within 2 miles. Bikes.

Cons:

Nothing

2026-03-24 via Nuitee
L
Ludivine solo_traveller us
5
Can find better for the price
Pros:

I liked the hotel commitment to the environment and where it was located. There was some street parking and it was walking distance to quite a lot of restaurants and offices (if you're there for work). The room was ok, the bed was comfortable and there were plenty of snacks and a water dispenser outside for water which is a nice touch.

Cons:

The front desk staff wasn't super welcoming or kind. They also failed to give me information about parking - I parked my car in their parking and paid for it yet they failed to mention that the parking would be fully closed (no in or out) after a certain time. I came back from a dinner with work and found myself locked out even though I paid for it.
The water from the shower in the room was also pretty cold and not warm enough for me to wash my hair - the tub/shower combo is super dated and for the price that we're paying that's not great.

2026-03-22 via Nuitee
W
W5472CKnancyl Couples
10
Ambrose is THE place to stay in Santa Monica.
Pros:

The Ambrose Hotel is simultaneously sophisticated and down-to-earth. There’s an emphasis on comfort but also on environmental sustainability. It’s in a great location, and offers pleasant outdoor spaces. The staff is accommodating, and we particularly enjoyed riding with Noelle when we took advantage of the hotel’s complimentary car service. She’s friendly and engaging, yet extremely professional.
Ambrose is THE place to stay!

2026-03-21 via Tripadvisor
8
832schylera Family
10
Great ride
Pros:

Noelle was amazing. She had a fun personality and got us to our restaurant quickly and safely

2026-03-20 via Tripadvisor
E
E1817NVcarolineb Family
10
Lovely hotel. Noelle (our driver) was wonderful!
Pros:

Our stay was wonderful! The hotel car was very nice to get from place to place. Noelle (our driver) was very sweet and friendly. She knew the best beach spots to make our time in Santa Monica enjoyable.

2026-03-20 via Tripadvisor
C
Cosmopolitan471590 Family Boise, Idaho
10
Great staff
Pros:

Noelle was super friendly and took us to a great location on the beach and shared some fun places to visit.

2026-03-20 via Tripadvisor
T
Tara family_with_children us
8
2026-03-17 via Nuitee
D
Dragan family_with_children ch
10
2026-03-16 via Nuitee
M
Mariano solo_traveller gb
10
2026-03-14 via Nuitee
T
Traveler32230438268 NONE Valencia, Santa Clarita, California
10
Perfect Place to Stay if You Have Someone at UCLA Santa Monica Medical Center
Pros:

I recently stayed at the Ambrose Hotel while my mother was undergoing surgery at UCLA Santa Monica Medical Center, and it could not have worked out better for our situation.

I needed a place that could comfortably accommodate my dad, my dog, and me while allowing me to shuttle back and forth to the hospital easily. The Ambrose ended up being just about a two-minute drive from the medical center, which made an enormous difference. When my mom had surgery there a few years ago, I stayed closer to the ocean. Even though it was only about a mile and a half away, the traffic made it take 15 minutes each way to get to the hospital. This time, being so close made everything so much easier during a stressful few days when I was going back and forth constantly.

The property itself was clean, quiet, and very comfortable. It was also incredibly convenient to have Tartine right across the street for coffee, breakfast, and quick refreshments. There are also plenty of nearby shops, restaurants, grocery stores, and even specialty markets like Erewhon within minutes.

Most importantly, the hotel was very accommodating for my dog Grace, which was essential for our stay.

All around, it was a wonderful experience, and I would absolutely stay here again and highly recommend it—especially for anyone who needs to be close to UCLA Santa Monica Medical Center.

2026-03-13 via Tripadvisor