Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Family rooms
Pets allowed
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Location
Friendly service
Accessibility
Cons:
Cleanliness issues
Small room sizes
Outdated amenities

Categories

Cleanliness
7.01
Mixed sentiments from reviews mentioning mediocre cleaning and black mold.
Service
8.48
Numerous reviews praised the friendly and helpful staff.
Location
8.52
Strong positive sentiment regarding the central location and accessibility.
Room Quality
7.47
Mentioned small rooms and issues with in-room facilities.
Amenities
7.5
Generally good facilities, but some concerns about old furniture.
Value for Money
7.96
Good value mentioned in certain reviews, with free bus access seen as a bonus.
Food and Beverage
7.51
Breakfast was acceptable but varied in impressions.
Overall Experience
7.98
Overall positive feedback with various notable drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:41

Property Description

Convenient Location
Hotel Spatz, located on the edge of Luzern, offers easy access to the city center with a short 5-minute bus ride. The proximity to the main train station and the lake shore makes it an ideal choice for travelers looking to explore the city.

Delicious Dining Options
Indulge in Swiss delicacies prepared with locally sourced ingredients at the hotel's restaurant. Pair your meal with a selection of international wines for a truly delightful dining experience. Don't forget to start your day with a delicious breakfast served fresh every morning.

Comfortable Accommodation
Relax in well-equipped rooms featuring modern amenities such as free Wi-Fi, TV, and a private bathroom. Some rooms even come with a balcony, offering a picturesque view of the surroundings. Enjoy a cozy stay at Hotel Spatz, where comfort meets convenience.

Book your stay at Hotel Spatz now and experience the perfect blend of comfort, convenience, and culinary delights.

Important information:

Please note that the café is open until 11am on weekdays and 12 noon on weekends and breakfast is available every day.

Please note that in-person check-in after 19:00 and after 17:00 on Sunday is not possible at this property. If you wish to check in later, please contact the property directly.

Please note that the parking spaces are not suitable for busses. Guests can use local busses free of charge with their booking confirmation. From Lucerne Train Station, please use lines 1, 11, 14, or 20 until the Eichhof stop. At the hotel, you will receive a ticket for additional travel.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Location

Guest Reviews

7.8
Based on 2215 reviews
Cleanliness: 7.01
Service: 8.48
Location: 8.52
Room Quality: 7.47
Amenities: 7.5
Value for Money: 7.96
Food and Beverage: 7.51
Overall Experience: 7.98
A
Amanjot • extended_group • at
10
Sehr freundlich, gut gelegen, sauber und bestens instandgehalten
Pros:

Sauber, gut instand gehalten, sehr freundlicher Service

Cons:

Leider haben nur die schmalen österreichischen Handy Ladekabel in die Stecker gepasst

2026-10-31 • via Nuitee
L
Lars • solo_traveller • ch
8
Pros:

Freundliches Personal

2026-10-30 • via Nuitee
A
Aik Leong • extended_group • my
7
Pros:

Excellent location

Cons:

Need to carry luggages on higher floor

2026-10-28 • via Nuitee
P
Pia • couple • at
7
Cons:

Kein Deutschsprachiges TV

2026-10-27 • via Nuitee
S
Simon Botero Trujillo • family_with_children • co
10
2026-10-27 • via Nuitee
T
Thanyamon • couple • th
9
Pros:

ทำเลดี เดินทางสะดวก หน้าที่พักมีป้ายรถประจำทาง

Cons:

พอดีกระเป๋าใบใหญ่ หนัก ต้องแบกขึ้นบันไดชั้น3

2026-10-26 • via Nuitee
M
Marion • family_with_children • de
8
Pros:

Parkplatz am Hotel und direkt vorm Hotel eine Bushaltestelle. Tolles Frühstück, sehr nettes Personal.

2026-10-26 • via Nuitee
A
Alexander • solo_traveller • us
6
Nice place, good location, but be cautious of top floor rooms.
Pros:

Staff is friendly and accommodating, and their English was very good. Water pressure is great and heats up quickly. The bus stop is right out front, with several frequent options to downtown. It's also only a direct 20-minute walk through very safe feeling streets and with only very simple directions. Everything was comfortable and clean. I received the City pass a day or so prior to check in, and it allows free use of public transport in town. The grocery store is just a few minutes walk. I like that there's a fan in the room, and a little desk/chair.

Cons:

Only decaf coffee was provided. The window opens, but not very far. The ceiling is slanted at the top floor, so you have to be careful when you sit up in bed. The front desk staff was really friendly and accommodating, but basically discounted my concern about the door not locking (see below), telling me that it would lock after a little while but offering to check it for me to be sure. "Don't worry -- this is Switzerland. We've never had a problem. It's safe." Sometimes it was locked when I got back, and sometimes it was not. They were already aware of the problem before I reported it, but there appeared to be no urgency to get it fixed. That said, nobody walked in on me, or went through my things while I was out.

The following issues were with the single room at the top (Room 31) with the seperate private bath, so just ignore the rest of this section if you're not in that room. The door would not lock (see above) -- it appears to lock from the inside, but it's false security because it can be opened right up from the outside The room has a toilet and sink in the room (separated by a pocket door), and the bath/shower is immediately across the hall. There's a separate key to get into the shower room, and it won't get you back into the main part of the room if the door happens to have locked, so be sure to bring both keys to the shower. You have to be about 5'6" (168cm) or shorter to be able to stand up in the shower, and there's really no place to hang anything in that room -- just a small shelf.

I definitely would not stay in the single room with seperate private bath if you're tall or concerned about physical security (unless you first check with them to be sure the door locks were repaired).

2026-10-26 • via Nuitee
A
AttilioS77 • family_with_children • nl
9
2026-10-26 • via Nuitee
M
Martine • family_with_children • ch
9
Hôtel recommandé
Pros:

Facile d'accès, arrêt de bus juste à côté de l'hôtel, très bon petit déjeuner

Cons:

Bruit des autres chambres et du couloir, peut poser problème si vous avez le sommeil léger

2026-10-25 • via Nuitee
I
Ilona_nowak • family_with_children • pl
8
2026-10-24 • via Nuitee
A
Anna • couple • gb
8
Pros:

Good location. Walkable to centre or next to the bus stop.

2026-10-22 • via Nuitee
J
Judith • solo_traveller • ch
9
Pros:

Sauberes Zimmer. Nette Mitarbeiter.
Bus gleich vor der Haustüre.
Gutes Frühstück.

2026-10-22 • via Nuitee
L
Lizeth • extended_group • co
10
2026-10-20 • via Nuitee
I
Ingrid Natalia • family_with_children • cr
9
Pros:

La ubicación excelente 👌

Cons:

No me explicaron que contaba con tarjeta de turista para obtener descuento en atracciones cercanas ejemplo el titlis

2026-10-20 • via Nuitee
G
Giuseppe • family_with_children • it
8
1 notte a Lucerna.
Pros:

Pulizia della struttura, gentilezza dello staff, posizione eccellente con mezzi compresi pubblici. Possibilita’ di parcheggiare l’auto a pagamento presso la struttura. Bollitore ok

Cons:

Niente

2026-10-19 • via Nuitee
L
Lisa • family_with_children • de
7
Pros:

Das Personal war sehr freundlich

Cons:

Der Parkplatz ist sehr eng, das Waschbecken im Zimmer statt im Bad eher unpraktisch. Es war recht laut, da die Wände eher dünn sind.

2026-10-18 • via Nuitee
R
Roderick Paul • extended_group • us
10
2026-10-18 • via Nuitee
L
Lara • solo_traveller • ch
6
Preis Leistung stimmt nicht
Pros:

Lage und freundliche Mitarbeiter

Cons:

Das Zimmer war im Dach, habe mir den Kopfangestossen als ich in der Nacht auf die Toilette ging. Dusche war nicht im Zimmer, dies wurde beim Check in nich erwähnt. Konnte in der Dusche nicht stehen wegen Dachschräge. Toimettenspühlung blieb hängen und ich hörte das Wasser die ganze Nacht. Für knapp 200 Franken die Nacht erwarte ich mehr.

2026-10-18 • via Nuitee
J
Javier • solo_traveller • ar
8
Pros:

La amabilidad del personal, estaba limpio y la ubicación es relativamente buena

Cons:

Está sobre una avenida un poco ruidosa

2026-10-17 • via Nuitee