Best Western Franklin Town Center Hotel & Suites

The parking was good. Room was very clean. Front desk very friendly. Breakfast maybe a few more options.

Construction everywhere, unfinished floor, ecttt.

Absolutely zero hot water in shower

A refund is 100%

If I had another place I would have left this dump. Had to stay due to work in the area.


The mngr or owner should be ashamed

Parking was good
We got back late and could not park at hotel.

The bed and bathroom was clean but that was it. The hotel is under construction apparently and it definitely shows. The shower had zero water pressure, the room had a musty smell, the hallways were dirty and smelled very old. Hopefully after they complete the renovations it will be fixed but we will not be staying again

Price

The property was nice. The pool is in doors so that was a nice option

Convenient to our business there

Supposed to have free breakfast but baskets were empty. Every morning all 4 days. Asked every morning if theres bread or fruit or yogurt that can be put out and the 4 days we stayed there, she always said “no sorry”. Couldnt walk next door to grocery store for some toast or fruit….? It rained all weekend and water pouring in through window. AC unit soaked, carpet soaked. Building being old didn't bother me, the terrible service for breakfast that never got corrected bothered me.

Hotel was great. we were there for a baseball tournament. only thing i would suggest is for them to get a bit more help in the morning during breakfast hours. the girl at the front desk was great but she was alone attending the front desk and replenishing the breakfast area. She needed an extra pair of hands.

I was comfortable. Breakfast waffles were delicious. Pillows sucked! All rooms have stand up showers. Rates are fair.

In town for a baseball tournament at Franklin Ranch Community Park and this was by far the best hotel in town.

Okay for a quick stay

Staff member was not friendly or pleasant when asking for another pillow. We were told they did not have a single other pillow to give us.

Checked out pool at check in to notice it was very dirty looking and looked not well maintained.
Room was not as pictured on the website, it’s not bad but definitely not was advertised. Room seems fairly clean but has a musty smell to it.

We were put in a room facing out to the front of building and had people in the parking lot hanging out and screaming until 11pm now. It is loud enough to keep us awake so surprised the lady at the front desk who was rude to us for asking for a pillow isn’t rude to them about making excessive noise!
Definitely was not worth the money and isn’t one of the most pleasant stays we have had.

Lovely staff

Hotel is clean, but they are undergoing a renovation. Comfortable economy hotel.

TERRIBLE AVOID AVOID AVOID. The bed matters is “protected “ with a PLASTIC case which makes it impossible to sleep.

All hotels in the world have mattress protectors THAT are breathable and let you sleep .

It is obvious that the hotel owners have never tried to sleep in their beds .

Great hotel on Hwy 79. Currently renovating the hotel so some areas arent completed but it did not affect the experience and quality of the stay. Very quiet and clean rooms. We had 2 rooms for 1 night. Staff even recommend a great restaurant. Only negative was the only staff member at check in was outside smoking so we had to wait to check in. We left before breakfast but it seemed it would be a standard continental breakfast.

Hotel is under reconstruction but property is kept clean and staff was helpful.

hotel was under renovation. put us in an incomplete room. stunk like carpet glue? no blackout curtains . bright business lights shining in room. mattress was the worse one we ever had.
breakfast was very, very minimal. not good.

Property is being renovated. Clean and comfortable beds. Could’ve used more light in the bathroom.