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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Airport shuttle
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Bar
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Non-smoking throughout
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Daily housekeeping
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Airport shuttle (additional charge)
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Allergy-free room
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Snack bar
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Lockers
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Electric vehicle charging station
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Indoor pool
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Toilet with grab rails
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Kid-friendly buffet
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Lower bathroom sink
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Higher level toilet
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Emergency cord in bathroom
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Wine/champagne
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Airport drop off
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Airport pick up
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Coffee Shop on site
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Fruits
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Spa/wellness center services
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
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Temporary art galleries
Review Highlights
Categories
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Property Description
Innovative Design and City Views
Experience the vibrant spirit of East London at Montcalm East with 288 city-slicker rooms featuring distinctive diagonal windows and collage-style artworks inspired by Shoreditch's street culture. Enjoy floor-to-ceiling city views and minibars stocked with local drinks.
Best-of-British Dining at Marlowe Bar & Restaurant
Indulge in refined comfort food with a modern twist at Marlowe Bar & Restaurant. Taste the seasonal menu with locally sourced ingredients while immersing yourself in the friendly neighbourhood ambiance.
Relaxation and Wellness at Bokeh Spa
Unwind at Bokeh Spa with a spacious swimming pool, steam room, Jacuzzi, sauna, and high-tech fitness center. Perfect for rejuvenating after exploring the city streets.
Book your stay at Montcalm East, your East London hub for immersive experiences and sustainable hospitality practices.
Children’s Spa Policy
Children’s access timings are between 07:00 to 09:00 and 15:00 to 17:00.
Children’s access guidelines:
Pool:
• Children from the age of 8 to 15 years must be supervised in the pool by at least one adult aged 16 or above, at a ratio of two children to one adult at all times
• Children below the age of 8 years are not permitted in the Pool
Jacuzzi, Steam room and Sauna room:
• Children from the age of 8 to 15 years must be supervised in the Jacuzzi, steam room or sauna at least one adult aged 16 or above, at a ratio of two children to one adult at all times
• Children below the age of 8 years are not permitted in the Jacuzzi, steam room or sauna
Gym:
• Children below the age of 16 years are not allowed to use gym facilities
Please note, for Non-Refundable bookings, guests are kindly required to present at check in the same credit card used to to make the reservation.
Pets are not allowed in the hotel. Service animals that provide assistance to individuals with disabilities are allowed at the hotel. An additional cleaning charge of £150.00 may be incurred in case of any damages / accidents are caused by the service animal to the room.
Please note that a physical credit or debit card must be presented upon arrival. We're unable to accept cash, Apple Pay, Google Pay, or contactless payment at check-in or check-out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 2 years old stay for £0 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Property Video
Guest Reviews
La piscina y la zona de spa
Los ascensores a veces tardan y dan falloz
All
Thank you to Sonal and her team for making our stay so enjoyable and special. You made my birthday weekend that much better. We can’t wait to come stay with you all again.
Location and the breakfast were good. Staff were also friendly and warm.
They seemed to have a server problem on the two days we were there and the keys accessing the rooms and lifts didn’t work most of the time. This made our life difficult and we had to go back to the Reception to get keys changed at least half a dozen times in the two days we were there
Location and convenience
Bedside part of the room was a bit dusty and flip flops could be offered for pool. The slippers get slippery
NA
Dear Guest Relations Team,
I am writing to make a formal complaint regarding my stay at Montcalm East, Autograph Collection. My stay was in Room 1606, and the reservation was made through Booking.com.
When my girlfriend and I arrived to check in at approximately 6:00pm yesterday, there were extremely long queues, which I appreciate can happen. However, while waiting, I overheard several guests saying they had been waiting over three hours for their rooms due to issues with your booking system.
Once I finally reached reception, the service I received was extremely poor. I was left standing for around five minutes without any acknowledgement, no greeting, no request for my name, and no explanation of the issues causing the delays. When I asked whether I would actually receive my room, I was told there would be a further 15–20 minute wait. Given what I had already heard from other guests, I simply sought reassurance, yet the receptionist responded rudely and even threatened to cancel my reservation. This was completely unacceptable.
Thankfully, another member of your reception team, a lady whose name I unfortunately did not catch, stepped in. She was polite, apologetic and efficient, and managed to resolve the situation quickly. She was the only positive aspect of what was otherwise an extremely poor check-in experience.
Unfortunately, the problems did not end there. Upon entering our room, we found the air conditioning was not working. On one of the hottest days of the year, with temperatures around 35°C in London, the room was unbearably hot and almost the same temperature as outside. At checkout this morning, I also heard other guests reporting exactly the same issue, suggesting this was not an isolated incident.
The most concerning issue, however, occurred at approximately 2:00am, when another guest entered Room 1606 while my girlfriend and I were asleep. This is an entirely unacceptable breach of guest safety and security.
The location , pool and 24hour gym
It was uncomfortable with no ac. I had bites all over my body when I woke up. No smart tv not worth £370 a night on the 26th floor I was promised and comfortable stay
We had a wonderful experience! Sonal was so kind and helpful - she made the visit extra special. We’d love to stay here again in the future.
Doručak izvrstan iako s obzirom na cijenu bilo bi dobro da nema nadoplate pri izboru jela za doručak.
Plaćanje extra doručka. Lokacija
Great service especially sayu
The stay was beautiful as always. Located perfectly in london city, rooms are renovated and always clean, always a great price for 5* hotel, additionally want to point out the helpfulness of Saru, she assisted us with all the questions we had upon check-in! Definitely returning here soon.
Always a pleasure to come back! Warm welcome and excellent service by Sid, Tohed and the team!
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