Hotel Indigo Lower East Side New York by IHG

Hotels
•
Hotel Indigo
8 (1168 reviews)
171 Ludlow Street , New York , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Accommodating staff
Spacious rooms
Cons:
Noise from outside bars
Cleanliness issues
Limited breakfast

Categories

Cleanliness
6.25
Hairs found in the bed; bedding service was standard.
Service
9.25
Staff were accommodating, especially the Front Office Manager who went above and beyond.
Location
9.25
Great location near the East Village with entertainment at night.
Room Quality
7.25
Spacious rooms with varying quality; issues reported with views and noise.
Amenities
7.25
Missing facilities in rooms for a 4-star hotel; good bar but noisy.
Value for Money
8.25
Standard quality for this hotel tier; slightly high price for the issues.
Food and Beverage
8.25
Breakfast limited; good bar ambiance.
Overall Experience
8.25
Mixed experience with some highlights but significant disturbances.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:43

Property Description

Hotel Indigo Lower East Side New York, an IHG Hotel, features rotating art installations and offers complimentary WiFi. Rooms include a mini-bar, a private bathroom with a bath or shower and hairdryer, a desk, a safety deposit box, and ironing facilities. The hotel has a 24-hour front desk. Guests can dine at Mr. Purple or enjoy a dip in the open-air, heated pool. The hotel is 2625 feet from Little Italy, 1.2 mi from Brooklyn Bridge, and 1.3 mi from Fulton Street/Broadway – Nassau Street.

Important information:

The destination fee includes the following:
-WiFi
-In-room coffee and tea
-Hotel concierge service
-24-hour front desk
-24-hour fitness center
-Priority access to Mr. Purple bar and restaurant
-Access to rooftop pool (seasonal)
-Welcome drinks at arrival
-Laundry and dry Cleaning credit of USD 10 per room
-Local and long distance calls
-Complimentary premium high speed internet service on unlimited devices
-Priority access to Mr. Purple
-Complimentary Citibike day pass

Please note that irrespective of maximum occupancy, the breakfast included rates include breakfast for two guests only. Additional guests will be charged an additional amount for breakfast.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Location

Property Accessibility

Total Disability Score: 52.14
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Leveled: No
  • Room Max Guests Number: 2
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8
Based on 1168 reviews
Cleanliness: 6.25
Service: 9.25
Location: 9.25
Room Quality: 7.25
Amenities: 7.25
Value for Money: 8.25
Food and Beverage: 8.25
Overall Experience: 8.25
S
Sumitha • couple • in
9
Great room with views, convenient and comfortable stay
Pros:

The hotel is very conveniently situated in the most vibrant part of NYC.
We got here in the middle of NY fashion week, buzzing with people.

Tons of bars, restaurants and shopping on Ludlow street and the area. Nolita and Soho are a comfortable walk away. Great for shopping and food.
The subway and buses are around the corner.

We got a room with the most gorgeous views on a higher floor. Nice spacious, large room and bathroom.The room had a coffee machine and a comfortable lounge chair. It was wonderful to take in the views.

The staff is super friendly and helpful.

Cons:

The purple club in the hotel and the area get very noisy with music playing late into the night and up to 4 am on week ends.
If you are a light sleeper, not a great idea.
Though the AC compressor does drown it down a bit.
We would have stayed longer had this not been an issue since we are light sleepers.

2026-09-17 • via Nuitee
F
Francesca • couple • it
3
Pros:

rooftop

Cons:

night club

2026-09-15 • via Nuitee
K
katrina • solo_traveller • us
9
2026-09-15 • via Nuitee
N
Natalie • extended_group • il
10
2026-09-14 • via Nuitee
D
David • couple • us
8
A very nice hotel for a reasonable price.
Pros:

The bed was comfy. Plenty of receptacles for charging devices. Hardwood floors and all tiled bathroom with high end plumbing fixtures. Nice lighting with dimmers and one switch shuts off all. We wanted to do yoga on the floor so we borrowed a mat from the exercise room. This hotel is very convenient for my family with lots of great food options close by.

Cons:

You have to pay more for a better view. The rooms are smallish but adequate. I would love an option to put my subscription channels on the television on a temporary basis. The refrigerator is full of overpriced minibar items; Not much room for my leftover takeout.

2026-09-13 • via Nuitee
D
delica • solo_traveller • us
5
2026-09-12 • via Nuitee
L
Laura • couple • us
10
2026-09-12 • via Nuitee
B
Barbara • couple • us
8
I enjoy staying the hotel but the bathroom situation needs to be addressed.
Pros:

The rooms are good size. The Loction is great! The beds are very comfortable.`

Cons:

The bathroom shower had mold on it and the corners of the shower needed a deeper cleaning. We had a towel that was ripped. I had booked two rooms. One for my son and his wife. They needed to change rooms as the bathroom was shower was moldy. They changed rooms and the 2nd room had even more mold. My son is susceptible to mold!

2026-09-09 • via Nuitee
K
Kieran • couple • gb
8
Excellent for a short break away from work
Pros:

Loved the pool

Cons:

I didn’t like that 2 beers cost me $50.

2026-09-09 • via Nuitee
P
Patricia • couple • us
10
2026-09-07 • via Nuitee
B
Barbara • couple • us
9
I enjoy coming to the Indigo but cleanliness in the shower has to be addressed. the shower with mold HAS TO BE
Pros:

The staff very accommodating. Great location

Cons:

Our room thermostat would not go lower 73 degrees. Also my son’s room had mold on the shower head. It was also cracked.

Our room had a cracked wall in the shower.

We had a bath towel that was visibly ripped on one corner. We needed facecloths who. We first got there.

2026-09-05 • via Nuitee
C
claudio • family_with_children • it
8
2026-09-04 • via Nuitee
B
Bakhtina • couple • us
5
Location is unsafe, especially allen st to forsyth st. If you have a dog those are the only parks and you will have to g
Pros:

Overall clean and spacious. The cleaners that work there are super polite and quick. We got a full cleaning done in 25 minutes.

Cons:

The reception staff is not very helpful. The first shift when we just moved in forgot my requests to bring stuff up to the room (asked for towels once and then for a kettle in person). The system was down when we moved in which is not their fault but they could’ve offered a drink at the bar or literally anything else cause we waited for an hour. The location is terrible. It’s impossible to get out and not be stuck in an unsafe area there. Wasn’t aware of that when booking. That specific block that they’re located on is super sketchy even in the morning. The pool doesn’t have any tanning space and that isn’t listed on booking. It’s just a pool and a sofa for general use of the cafe on the rooftop. We also had flies in the shower! They don’t die even if you spray them with water so we just let them be.

2026-09-01 • via Nuitee
J
Julie • solo_traveller • gb
9
Comfy room, lovely view of the city:
Pros:

The location suited my needs & the room was lovely

Cons:

The breakfast wasn’t much choice

2026-08-31 • via Nuitee
J
Joe • family_with_children • us
9
2026-08-31 • via Nuitee
N
NICOLAS • couple • fr
7
Agréable
Pros:

Chambre très propre et bien équipée.

Cons:

Piscine ferme à 17h afin que l’hôtel puisse ouvrir le bar. Cela devrait être communiqué au client dès la réservation.
Il y a une discothèque au 15 èm étage ouverte jusqu’à une heure du matin.

2026-08-29 • via Nuitee
M
Martin • solo_traveller • gb
9
Would use again if in NYC as great location
Pros:

Great Location & clean

Cons:

Noise from the club on 15th floor but it wasnt on every night. Breakfast was just vouchers & limited choice but it was ok.

2026-08-29 • via Nuitee
O
Olga • family_with_children • ru
10
2026-08-26 • via Nuitee
R
Raphael • solo_traveller • fr
2
A eviter
Pros:

Hotel bien décoré, belle piscine, magnifique vue depuis le rooftop

Cons:

Chambres très bruyantes, très mal isolées (impression d'avoir les fenêtres ouvertes).
On avait choisi d'avoir le petit déjeuner. On s'attendait à un petit déjeuner continental à volonté. Au lieu de cela, on avait droit à 2 bons de 15$ à dépenser au rooftop (pour 4 personnes): de quoi prendre 2 croissants et 2 coupes de fruits. On a écrit à l'hôtel pour faire part de notre déception mais aucune réponse de leur part.
Piscine froide, beaucoup plus petite que sur les photos.
Bar du rooftop très cher

2026-08-26 • via Nuitee
D
DELPHINE • solo_traveller • fr
9
2026-08-24 • via Nuitee