Hotel Indigo Lower East Side New York by IHG

Hotels
•
Hotel Indigo
8 (1123 reviews)
171 Ludlow Street , New York , us
+12122371776

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Accommodating staff
Spacious rooms
Cons:
Noise from outside bars
Cleanliness issues
Limited breakfast

Categories

Cleanliness
6.25
Hairs found in the bed; bedding service was standard.
Service
9.25
Staff were accommodating, especially the Front Office Manager who went above and beyond.
Location
9.25
Great location near the East Village with entertainment at night.
Room Quality
7.25
Spacious rooms with varying quality; issues reported with views and noise.
Amenities
7.25
Missing facilities in rooms for a 4-star hotel; good bar but noisy.
Value for Money
8.25
Standard quality for this hotel tier; slightly high price for the issues.
Food and Beverage
8.25
Breakfast limited; good bar ambiance.
Overall Experience
8.25
Mixed experience with some highlights but significant disturbances.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:43

Property Description

Rotating Art Installations
Immerse yourself in a unique artistic experience at Hotel Indigo Lower East Side New York. Admire the ever-changing art installations that adorn the property, adding a touch of creativity to your stay.

Complimentary WiFi
Stay connected throughout your visit with our complimentary WiFi service. Whether you're catching up on work emails or sharing your travel adventures on social media, enjoy seamless internet access during your stay.

Dining at Mr. Purple and Open-Air Pool
Indulge in exquisite dining at Mr. Purple or unwind by taking a refreshing dip in the open-air, heated pool. Enjoy a perfect blend of culinary delights and relaxation without leaving the hotel premises.

Experience art, connectivity, and luxury all in one place at Hotel Indigo Lower East Side New York. Book now for a memorable stay!

Important information:

The destination fee includes the following:
-WiFi
-In-room coffee and tea
-Hotel concierge service
-24-hour front desk
-24-hour fitness center
-Priority access to Mr. Purple bar and restaurant
-Access to rooftop pool (seasonal)
-Welcome drinks at arrival
-Laundry and dry Cleaning credit of USD 10 per room
-Local and long distance calls
-Complimentary premium high speed internet service on unlimited devices
-Priority access to Mr. Purple
-Complimentary Citibike day pass

Please note that irrespective of maximum occupancy, the breakfast included rates include breakfast for two guests only. Additional guests will be charged an additional amount for breakfast.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 70 per day.

Location

Property Accessibility

Total Disability Score: 52.14
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Leveled: No
  • Room Max Guests Number: 2
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8
Based on 1123 reviews
Cleanliness: 6.25
Service: 9.25
Location: 9.25
Room Quality: 7.25
Amenities: 7.25
Value for Money: 8.25
Food and Beverage: 8.25
Overall Experience: 8.25
C
chaistein1 • Family • Los Angeles, California
2
Nightclub- NOT a hotel
Pros:

Beware- although the rooms are nice, the hotel does have a very popular nightclub on the 15th floor. We stayed on the 12th floor and the noise every night was so loud and shaking till at least 1:30am. We called the front desk and they said they can’t do anything but give us earplugs. This is a nightclub first, then a hotel. Area is a bit sketchy too. Just know this before you think about booking

2026-07-03 • via Tripadvisor
J
Jaylen • couple • us
10
2026-07-03 • via Nuitee
P
patrickmW2076KA • Couples
2
Club not a Hotel
Pros:

This is a club masquerading as a hotel. Late into the night the noise in our room was so loud we went to the front desk to get a new room. We were joined there by several other guests making the same request. The staff was curt, the rooms were rough, and the service minimal. We love NYC and New Yorkers, but won't be staying here again.

2026-07-01 • via Tripadvisor
K
Kari • solo_traveller • fi
10
Sujuva työmatka.
Pros:

Loistava sijainti työmatkani kohteelle.

Cons:

Välillä oli ruuhkaa ja meteliä FIFA Cupin vuoksi.

2026-06-29 • via Nuitee
C
Caroline • couple • se
9
Pros:

Location and view

2026-06-28 • via Nuitee
M
Meredith • extended_group • us
9
Pros:

Staff very attentive and responsive. Nice bathrooms. Clean. Beds and pillows very comfortable and clean and sheets nice white cotton. Makes a difference! Also happy there was not carpet in room which is gross. Hallways did have carpet. Accommodated my request for quiet room level. Let me check in 2 hours early! Checked on me throughout stay via text which is really nice. I did not use the gym or explore hotel amenities due to short stay.

Cons:

Surprised unable to order cab to Penn Station via front desk. Only allowed to order cab to Airport.

2026-06-27 • via Nuitee
M
Mary • couple • us
7
2026-06-26 • via Nuitee
L
liqiang • couple • us
7
2026-06-23 • via Nuitee
D
Dino • couple • us
2
Will Never again stay at this place
Pros:

Parking next door

Cons:

bad location full of graffiti and trash. Night Club in same building was too loud till 3AM. Decor was not pretty.

2026-06-22 • via Nuitee
P
Patricia • couple • us
10
Upon my arrival, I was greeted and assisted with an issue immediately.
Pros:

The rooftop, bar, and club.

Cons:

The bathroom sink has very little space.

2026-06-22 • via Nuitee
K
Kassia • family_with_children • us
10
2026-06-20 • via Nuitee
A
Amanda • couple • us
10
Pros:

Very modern, fun, clean

Cons:

Honestly nothing comes to mind

2026-06-19 • via Nuitee
K
Kerserker • Solo travel • Henrico, Virginia
8
Great Hotel in a great historic district.
Pros:

Great location in the Historic Lower East Side neighborhood.
From my perspective, a great base of operations if you want to be a visitor - and not a Tourist. Wander the incredible LES neighborhoods, easily walk up to the Village, Soho, Chinatown or the Financial District - or jump on the subway and go anywhere else in the city with ease.
The hotel itself is City Chic with art everywhere and clean, compact rooms. Head up to the restaurant and get great panoramic views of the LES - and apparently at night it turns into a hot spot (if that's your thing.
I like IHG branded hotels - though it's usually an Intercontinental I'm staying at - but Indigo is a great boutique-vibe alternative - either the same great IHG service I am used to.
If touristy things are your thing, Katz's is 1/2 a block away - but try one of New York's many non-tourist eateries (Russ & Daughters is close as well)

2026-06-18 • via Tripadvisor
A
alanscott1963 • Couples
2
Worst hotel experience ever
Pros:

Hotel Indigo, Ludlow St. NY.
Terrible hotel, they have a night club on the 15th floor and the music/bass is so loud that your bed actually shakes. This goes on until 4am and it’s impossible to get to sleep.
They also charge an unexpected ‘amenities’ charge of $40 a day, which is for absolutely nothing, just a hidden extra and a way of getting more money out of you. We booked this hotel in order to use the rooftop swimming pool and on arrival we were told it’s shut for repairs!
When we complained they basically just said ‘“tough luck”.
The whole place is tacky and old fashioned and the air con is either freezing or hot, there’s no In between. The staff are not particularly helpful and although we did eventually get one of our rooms amenities charge wiped off (should have been both) and got transferred to a slightly quieter room , they seemed to do this very begrudgingly.
I strongly recommend that you steer clear of this hotel, there is not one good thing I can say about, it is truly awful.

2026-06-16 • via Tripadvisor
M
moshe • solo_traveller • il
6
Cons:

רמת ניקיון ותחזוקה ירודים

2026-06-16 • via Nuitee
N
Nathalie • couple • ve
2
Overpriced and unable to provide restful sleep.
Pros:

I was in New York celebrating my 10-year wedding anniversary, which is the reason I remained happy and positive throughout most of the trip. The city itself, the occasion, and the time spent with my husband made the week special. As for the hotel, the location was convenient and some staff members were courteous, but unfortunately the property itself did not contribute positively to what should have been a memorable stay.

Cons:

the main issue was excessive rooftop noise and bass vibrations that repeatedly interfered with sleep. I was relocated from Room 1809 to Room 0704, but the disturbance remained present even after the room change. Additional concerns included an unavailable pool, fitness center limitations, air conditioning issues, excessive elevator wait times, and a breakfast offering that did not meet expectations for a stay costing more than $3,200. Overall, the experience did not reflect the quality, comfort, or value advertised by the property.

2026-06-16 • via Nuitee
J
Jack • couple • au
1
2026-06-14 • via Nuitee
J
Jackson • solo_traveller • gb
5
2026-06-11 • via Nuitee
B
Barbara • family_with_children • us
9
We enjoyed the Indigo and it is a great location for us.
Pros:

The bed and pillows were great! Important for us. Our view was great but a bit nosy because we were over the bar.

Cons:

Being over the bar

2026-06-10 • via Nuitee
A
Alex • solo_traveller • ec
9
2026-06-10 • via Nuitee