Hotel Indigo Lower East Side New York by IHG

Hotels
•
Hotel Indigo
8 (1054 reviews)
171 Ludlow Street , New York , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Accommodating staff
Spacious rooms
Cons:
Noise from outside bars
Cleanliness issues
Limited breakfast

Categories

Cleanliness
6.25
Hairs found in the bed; bedding service was standard.
Service
9.25
Staff were accommodating, especially the Front Office Manager who went above and beyond.
Location
9.25
Great location near the East Village with entertainment at night.
Room Quality
7.25
Spacious rooms with varying quality; issues reported with views and noise.
Amenities
7.25
Missing facilities in rooms for a 4-star hotel; good bar but noisy.
Value for Money
8.25
Standard quality for this hotel tier; slightly high price for the issues.
Food and Beverage
8.25
Breakfast limited; good bar ambiance.
Overall Experience
8.25
Mixed experience with some highlights but significant disturbances.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:43

Property Description

Rotating Art Installations
Immerse yourself in a unique artistic experience at Hotel Indigo Lower East Side New York. Admire the ever-changing art installations that adorn the property, adding a touch of creativity to your stay.

Complimentary WiFi
Stay connected throughout your visit with our complimentary WiFi service. Whether you're catching up on work emails or sharing your travel adventures on social media, enjoy seamless internet access during your stay.

Dining at Mr. Purple and Open-Air Pool
Indulge in exquisite dining at Mr. Purple or unwind by taking a refreshing dip in the open-air, heated pool. Enjoy a perfect blend of culinary delights and relaxation without leaving the hotel premises.

Experience art, connectivity, and luxury all in one place at Hotel Indigo Lower East Side New York. Book now for a memorable stay!

Important information:

The destination fee includes the following:
-WiFi
-In-room coffee and tea
-Hotel concierge service
-24-hour front desk
-24-hour fitness center
-Priority access to Mr. Purple bar and restaurant
-Access to rooftop pool (seasonal)
-Welcome drinks at arrival
-Laundry and dry Cleaning credit of USD 10 per room
-Local and long distance calls
-Complimentary premium high speed internet service on unlimited devices
-Priority access to Mr. Purple
-Complimentary Citibike day pass

Please note that irrespective of maximum occupancy, the breakfast included rates include breakfast for two guests only. Additional guests will be charged an additional amount for breakfast.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 70 per day.

Location

Property Accessibility

Total Disability Score: 52.14
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Leveled: No
  • Room Max Guests Number: 2
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8
Based on 1054 reviews
Cleanliness: 6.25
Service: 9.25
Location: 9.25
Room Quality: 7.25
Amenities: 7.25
Value for Money: 8.25
Food and Beverage: 8.25
Overall Experience: 8.25
K
Kathleen • solo_traveller • us
8
Exceeded my expectations -- if I need to stay in this neighborhood again, I would totally book here!
Pros:

I needed to stay one night in a very specific neighborhood for a family gathering, and at the last minute also needed a place to park my car (my train was canceled on the morning of departure). Hotel Indigo has a next-door parking garage which was so easy to book and use during my stay. I was able to easily walk to restaurants and even Whole Foods, plus the nearby subway station from the hotel's location. And my room was clean, cozy and comfortable! Staff was excellent, too!

Cons:

As always, a hotel room in New York City is very, very expensive. Hotel Indigo was priced appropriately given its comfort, quality and location, but hotel prices in general in the City are just outrageous.

2026-04-10 • via Nuitee
D
Derrick • couple • us
8
2026-04-09 • via Nuitee
E
Eliasen • couple • us
3
Very unhappy with the noise into the early morning.
Cons:

There is a nightclub on the 14th floor, we stayed on the 9th floor and the music and bass was so loud we couldn't sleep at all. It was shaking the walls until 4am. Not nearly enough sound proofing in the room.

2026-04-06 • via Nuitee
J
Jacob • solo_traveller • us
10
2026-04-03 • via Nuitee
G
Gerold • solo_traveller • at
9
Werde gern wieder buchen
Pros:

Außergewöhnliches Hotel mit viel Kunst mit modernen Skulpturen und Bildern

Cons:

Frühstück könnte etwas üppiger sein

2026-03-30 • via Nuitee
A
Anna • solo_traveller • gb
10
2026-03-27 • via Nuitee
J
JONNYBOY2014 • Family • Gibraltar
2
Avoid
Pros:

The noise and the gatherings in and around hotel for the night club Purple.

Also The Resort charge… $20 per night to spend on very little !

Tired , noisy. AVOID

2026-03-23 • via Tripadvisor
K
K115QLomars • Solo travel
10
Good day
Pros:

The service was amazing thanks to the front desk!
She showed me where my room was and showed me around Corey the amenities she was amazing definitely ask for her!

2026-03-21 • via Tripadvisor
V
Victor • couple • ca
5
Pros:

Belle chambre en coin avec belle vue

Cons:

À l’arrivée, gros clubbing sur place, employé de l’ascenseur crie après nous. Le lit dans la chambre n’était pas fait et des poils y étaient.

2026-03-21 • via Nuitee
S
Steven • couple • us
8
Pros:

property was fun and clean

Cons:

weighted mini bar is annoying, no space for our own wine because of over priced hotel drinks

2026-03-15 • via Nuitee
8
844mollyt • Family
10
Very happy
Pros:

Staff was so nice! We left our daughters lovey there and they found it right away and when pit of their way to communicate with us about it and mail it back!!

2026-03-10 • via Tripadvisor
A
Anna • solo_traveller • us
9
Pros:

This is a fancy place witl modern design and modern art pieces. But it is still comfy, quite and has a splendid staff. I was looking for something for a resonable price at this location and was fully satisfied.

2026-03-06 • via Nuitee
C
Chris • couple • gb
9
Excellent
Pros:

Well designed and spacious

Cons:

Slightly weird furniture but did the job

2026-03-06 • via Nuitee
A
Apac • couple • us
10
Pros:

Clean and nice vid

2026-03-04 • via Nuitee
C
CHRISTOPHE • couple • fr
8
Pros:

Le personnel

Cons:

La moquette

2026-03-03 • via Nuitee
K
Kim • couple • ca
10
2026-03-03 • via Nuitee
A
Adam • solo_traveller • us
8
2026-03-02 • via Nuitee
K
Ken • solo_traveller • us
9
Pros:

The staff was pleasant. The room was nice and clean

Cons:

There is nothing to complain about.

2026-03-02 • via Nuitee
M
mayagB8734BK • Couples
2
Stay ruined by surprise nightclub
Pros:

Disappointing. The room, location and view were okay but our stay was ruined by the nightclub that went on till 4am on the floor below us. We were at no point in the booking process or MONTHS leading up to our stay informed that there was a nigthclub in the hotel open to 4 am! The incredibly loud music, bass and party-goers' screams and singing kept us up till 4.15 am. We could not sleep a wink before this. When we checked in the receptionist said that "Oh by the way, we have a nightclub on the floor under your's and it might be a bit loud. It is open till 4 am. Here are some earplugs that may help." This was the first we had heard about this when we checked in at 10.45 pm after a long flight. We had booked the hotel for one night as we needed a central hotel to get some well-need sleep on our lay-over stay before our flight home to Stockholm the next day. Upon entering our room we heard rightaway how loud it was. It was like our room was the bathroom of the nightclub, it was that loud! When I mentioned this to the receptionist the same evening she said " Yes, I am sorry. I just got a call that it is even louder than usual tonight. Sorry." There was no mention at any point of our stay of a reduction in price, complimentary anything or even an admission that they should have told us this beforehand. TERRIBLE service! When we checked out they didn't even ask how our stay was, I assume they were avoiding the inevitable. Cowardly and again just terrible service.The $40 for "amenities" is also a COMPELTE rip off! How is wifi an amenity?? Think twice before booking...

2026-03-01 • via Tripadvisor
R
Rosalba • couple • it
7
Pros:

Posizione

Cons:

Pulizia, stanza all’11 esimo piano molto rumorosa per via del locale al 15 esimo

2026-03-01 • via Nuitee