La Reserve Hotel

It's a combination of modern dining surrounded by nature. Lots of trees and plants. I love it

Everything was perfect..

Breakfast really needs some work. The quality is lacking.

Hola,

Les escribo porque quiero hacer una reclamación y no se cual es la via.
Hice esta reserva Itinerary: 72581895028499, que es la que se puede ver en el mail. Dicha reserva se pagó atreves de Expedia con la tarjeta de crédito.
14/06/2023 00:00 TRANSACCION MOTO PAIS NO UME EXPEDIA 72581895028499 877-903-00WA Liquidado -263,8 EUR
14/06/2023 00:00 COMISION COMPRA MONEDA NO EURO Liquidado -7,91 EUR

Unos días más tarde fui al hotel y tambien me cobraron la estancia:
20/06/2023 00:00 COMPRA INTERNACIONAL LA RESERVE PETION-VILLE Liquidado -289,14 EUR
20/06/2023 00:00 COMISION COMPRA MONEDA NO EURO Liquidado -8,67 EUR

Les rogaria me informen cual es el modo de hacer una reclamación para que me reembolsen el gasto.

Gracias
Gilda Klett

I like everything l, except for the shower. They stopped the water and turned in back on, on their on time. I didn't like that.
Otherwise everything was wonderful.

I will not go back.
The food is good even though you don't have a lot of options but it's alright. There's plenty of vegetation which is great and the place is pretty quiet.
The room was ok (my main issue being with the sink).
The staff is not the most welcoming nor the friendliest but they'll listen to you, i guess that's great.
As for my experience: BAD. I was not warned that during the night there would be no AC. Almost suffocated in the middle of the night. The ceiling fan was not working either and they did not think to check this detail before giving me the room. I had to open the windows and surprise, surprise was attacked by mosquitoes.
If you're the type that searches best value for money I would definitely not recommend. You can just spend 20-25 dollars more to get a much satisfying stay in some, not too far, other places. You can even pay a bit less to have a better room elsewhere if outdoor spaces are not very important to you.
If you're not that type of person, then give it a try. Maybe your experience will be better than mine or not. Either ways, I wish you good luck.

Great Staff. Great Service. Nicest place.

Stay was great but the foods are too expensive

Property is not at all as described online.

The hotel is nice and clean. It nestled in a tropical forest setting. The staff is friendly and the food is good. Great place for one on one business meetings. Removed from the hustle and bustle of the city. we love this place.

The Tranquillity and enjoyed the service by very friendly staff.

I like the atmosphere & the location! I didn’t like the facts the air conditioner was leaking over the bed, told the front desk the same night I got in, and the next morning.it took them 24 hours later to change my room, after I kept complaining to them, also they’re only one tower in the room, I advise them as well. They respond to me was their in the laundry. Didn’t get a new tower till a day later! Not good. Price of the food & drinks are too expensive, it’s ridiculous!

Great location. Clean and spacious rooms. However, price for food and drinks at the hotel are extremely pricey. $4 dollars for a local Prestige and $22 for a fish, when all great local restaurants in PetionVille have the same food for a fraction of this price, that's painful

My new home away from home, in Haiti. Lovely staff

For the past few years I've been stayed at La Reserve Haiti my experience there is always a family atmosphere, from management to staff the relationship between Miss Pascal thePDG of the Hotel with their employees is exceptional. I will always recommend this peace of paradise to anyone who've plan to visit Haiti, it is so quiet and tranquil, the food is excellent and is located right in heart of Petionville. 👍👍👍!!

I really like the place. It's little vintage looking and quite charming. I like the trees in the yard. Nice and friendly staff.

Great neighborhood

The La Reserve was a beautiful stay while in Petionville, Haiti. I cannot say enough about the staff and their attentiveness, meticulousness, and overall hospitality to make sure I had a wonderful stay. The property grounds are beautiful. While I stayed in an older room,that was renovated with modern amenities, I would request a room in the main building. Overall the room was very clean, but did have an older smell. The one drawback is they do not have a hotel shuttle for transportation to and from the airport, which I was told they are currently working on and hope to have in the coming months. I strongly recommend the stay and look forward to staying there again!!!

Very nice hotel to stay if you want to feel the Haitian culture. The staffs were nice and friendly, Phillipe the security guy was very friendly and helpful, Thank you to Alfred, Samantha and others members that I forget their name. I would definitely recommend this hotel to any family or friend.

I almost get electrocuted when I tried to shave with my electric razor, the outlet is not gfi safe.
For some reasons its like the power voltage is to high for an electric razor.
The food is good but way over priced, $10 for a rum punch and $12 for a small Cesar salad was outrageous.
Breakfast was very good but not typical/authentic.