Pasadena Hotel & Pool

There was a clump of hair on the wall in the shower for 3 days, after I’d very calmly just asked them to clean the bathroom. (There were other toothpaste spots and dirty windows too).

By day 3, the concierge didn’t believe me that it was still there despite me showing a photo from 5 mins earlier. They wanted me to watch someone clean the room (very demeaning solution!), they wouldn’t move rooms, they kept showing me a photo of another part of the bathroom to show they cleaned it.

I was very specific, told them exactly what the issue was and where and it wasn’t cleaned. There were other aspects of the room also unclean, but I didn’t even bother trying. It was gross.

They offered me a $50 credit, but I just wanted to change rooms and feel like it was clean. My brother lives next door so it’s ver frustrating that I now don’t want to stay in the closest hotel available.

Hotel Room was super small. You have to request housekeeping, or they won't do it. No complimentary coffee in room. Hotel does not have a business center. Hotel charges a mandatory facility fee of $13 per day for the pool, even if you don't use it. Hotel parking is $29 per day. The added taxes exceeded my allowed itemizations on my expense report. All the additional fees and add-ons took away some of the fun of staying at an iconic hotel. Neighborhood is great, very friendly and walkable, even at night. I enjoyed my stay despite the tiny room and the extra charges.

Had great difficulty getting my room serviced. On two separate evenings I requested room service for the next day. Neither time did the room get serviced.

We were annoyed when we arrived after 1:00 p.m. and were charged $25 to access our room early. A charge applies if you stay later than 11:00 a.m., too. The beds were nice, as were the pillows. We didn’t get to use the outdoor pool, as it rained the entire weekend.

It’s 1.5 miles from Old Town Pasadena, located in the Theater District.

I was disappointed with my stay at this hotel. While the rooms were clean and the location was convenient, the staff’s attitude overshadowed the experience. From check-in to check-out, most interactions felt rushed and dismissive, as if guests were an inconvenience rather than a priority. Simple questions were met with curt responses, and requests for help were brushed off. Hospitality should make you feel welcomed and cared for, but unfortunately, that warmth was missing here. With better staff training and a friendlier approach, this hotel could be great, but as it stands, I wouldn’t choose to stay again.

Difficult to actually add pets to booking. And no way to add two pets prior to arrival. The bowl and tent advertised were for in hotel use only and were not even provided anyways. Pets must move through common spaces quickly and directly. No reliving area. Pets not allowed on furniture; this is common, but with such small rooms it is a big challenge.

Housekeeping must be requested the day before, not day of. White socks were dark brown after walking around for a few minutes. Only two towels provided.

Easy to park and drop off

Our stay at the Pasadena Hotel was wonderful. The Hotel lobby is as eclectic as it is lovely. The staff attentive and kind. Our room was wonderfully decorated and had a fabulous bath tub. More than spacious with multiple seating spots and a fabulous view of Angeles Crest Mountians. I thoroughly enjoyed the swimming pool in October. Will make it a routine stay when in the Los Angeles area.

Beautiful hotel. A hotel this nice should have some type of lounge or dining options.

Good location to walk to Old Pasadena, lovely lobby with a few games, nice pool area. Room a little on the small side. The glass panel in the shower didn’t bother us. It was totally frosted. Very clean hotel. Staff were lovely

Uima-allas oli mukava lisä. Sijainti rauhallinen. Parkkihalli kätevä

Location, room, gym, pool

The bedding and pillows were super comfortable. The shower and tub were nice, very clean, and stylish. The staff were friendly and attentive.