New Imperial Hotel

Hotels
8.8 (1741 reviews)
Jaffa Gate Old City , Jerusalem , il

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Breakfast quality
No parking
No elevator

Categories

Cleanliness
8.58
Multiple reviews mention cleanliness as good, but some issues related to breakfast may reflect on overall assessment.
Service
9.35
Staff is frequently described as friendly, professional, and responsive across multiple reviews.
Location
9.39
The location is consistently praised, especially for its proximity to the old city and excellent views.
Room Quality
8.84
Rooms are generally described as clean and spacious, though some comments on worn furniture were noted.
Amenities
8.87
Some amenities like coffee machines in rooms are appreciated, though parking and elevator access are concerns.
Value for Money
8.83
The hotel provides a unique, historical experience, but concerns about breakfast detracted from perceived value.
Food and Beverage
7.38
Several critical comments about the breakfast quality significantly impacted this rating.
Overall Experience
9.15
Guests report a generally positive experience with high recommendations, despite some concerns with breakfast.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:25

Property Description

Historical Building and Prime Location
The New Imperial Hotel, nestled next to the Old City of Jerusalem, offers a unique stay in a 19th-century building owned by the Greek Orthodox Church. Explore the charm of the Old City and the bustling Souq shopping district just a stroll away.

Modern Amenities and Comfort
Experience comfort in every room with air-conditioning, free WiFi, flat-screen TVs, and some rooms boasting balconies. The convenience of a refrigerator and electric kettle adds a touch of home. Relax in private bathrooms with a bath or shower.

Convenience and Services
Enjoy 24-hour front desk assistance, a relaxing terrace, and access to meeting facilities. The hotel offers a safety deposit box, luggage storage, and an internet lounge. With a grocery shop nearby and Mediterranean restaurants close by, your needs are catered to effortlessly.

To book your stay at the New Imperial Hotel and immerse yourself in history and modern comforts, make your reservation now!

Important information:

Based on local tax laws, guests with a tourist visa to Israel are exempted from paying VAT for their reservation. Israeli citizens and residents ("non tourists" as defined in the VAT law) must pay VAT. This tax is automatically calculated in the total cost of the reservation for domestic customers. For guests booking from outside of Israel, the tax is not included in the total price.

Please note that the property is located in a building with no elevator. When booking more than 5 rooms, different policies and additional supplements may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TLV

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 1741 reviews
Cleanliness: 8.58
Service: 9.35
Location: 9.39
Room Quality: 8.84
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 7.38
Overall Experience: 9.15
V
Viktor • couple • hu
8
2026-02-14 • via Nuitee
D
Doron • couple • il
8
Pros:

Amazing location. Staff was very nice. Rooms were nice. Breakfast was good.

2026-02-14 • via Nuitee
D
Docteur Jean Luc • couple • fr
9
EMPLACEMENT IDEAL
Pros:

Emplacement parfait, le personnel est genial..
Cet hotel est plein de charme et nous nous y sentons bien mais si vous cherchez de ultra confort luxe ce n’est pas ca qu’il faut choisir

2026-02-10 • via Nuitee
K
Kerpács • family_with_children • hu
10
Pros:

Minden

2026-02-10 • via Nuitee
O
Orin • extended_group • il
3
Pros:

המיקום היה מעולה והנוף מהמרפסת מהמם

Cons:

כשהגענו המקום היה נראה לנו מוזר ולא כמו שחשבנו. ציפינו למשהו אחד וקיבלנו בניין בסגנון ערבי וקצת מרתיע. כשנכנסנו לחדר הוא ממש לא היה החדר שראינו בתמונה ושדרגנו בשבילו בתוספת של 200+ שקלים. הקירות בחדר היו מלוכלכים בצבע, היו חורים בתקרה, הברז במקלחת היה תקול ומשפריץ לכל עבר והמזרן במיטה היה קשה כמו אבן. קיווינו וציפינו שבתמורה למחיר הגבוהה ששילמנו נקבל חווית שהייה מושלמת, אבל התאכזבנו ברגע שנכנסנו והתנחמנו בזה שמדובר רק בלילה. בנוסף יצא לנו שלוש פעמים להמתין מתחת למלון בכניסה שיפתחו לנו מעל ל10 דקות, גם באמצע הלילה וגם בבקרים. נכנסנו רק כשהתקשרנו לקבלה ואז ענו אחרי כמה שיחות ופתחו או שבפעם אחרת נכנסנו רק אחרי שהפקיד הכין לו אוכל בסתלבט ללא תשומת לב לאנשים שאמורים להגיע למלון. התאכזבנו ברמות, לא נמליץ ולא נחזור לשם שוב.

2026-02-09 • via Nuitee
H
Hamer • extended_group • br
10
Pros:

Atendimento, localização café da manhã

2026-01-31 • via Nuitee
T
Thierry • couple • fr
4
2026-01-31 • via Nuitee
B
Bence • couple • hu
9
2026-01-30 • via Nuitee
R
RICHARD • solo_traveller • us
4
2026-01-30 • via Nuitee
K
Kalle1984 • solo_traveller • de
9
Pros:

Das Frühstücksbuffet war großartig. Die Lage am Jaffa-Gate ist sehr gut, direkt in der Altstadt. Kostenpflichtige Parkhäuser und Parkplätze sind im Umfeld vorhanden

2026-01-26 • via Nuitee
S
Sinziana • couple • ro
10
2026-01-25 • via Nuitee
E
Ekaterina • couple • ru
10
2026-01-24 • via Nuitee
K
Kellie • extended_group • us
9
If you appreciate experiencing the past, this is the place for you
Pros:

This is the 2nd time I have stayed here & will definitely stay again. Tops is the people who work there & the location. The breakfast is exceptional.

Cons:

We ran the bathroom heater all night & blew a fuse but that was stupidity on our part & the issue was handled quickly.

2026-01-23 • via Nuitee
L
Layla • solo_traveller • gb
8
2026-01-23 • via Nuitee
A
Ana • extended_group • us
10
Super confortable and feel like leaving with my own family
Pros:

Staying at New Imperial hotel is like being at home. Everyone treated us like family and made us feel welcome and comfortable. I will definitively stay again.

Cons:

The familiarity of the place. Is like going to our relatives home in the Old city of Jerusalem.

2026-01-22 • via Nuitee
J
Judith • couple • il
9
The staff is very accommodating
Pros:

Close to western wall

Cons:

Not at all

2026-01-22 • via Nuitee
A
Andrea • couple • il
10
Pros:

La ubicación es genial, buen precio, es limpio!

2026-01-22 • via Nuitee
L
Lisandra • family_with_children • us
9
I had an amazing experience.
Pros:

The staff were amazing. They really care about your stay, that you feel welcomed.
The location was the BEST.

Cons:

The room was very humid.

2026-01-22 • via Nuitee
A
Avital • couple • il
8
מיקום מעולה, צמוד לשער יפו.
Cons:

מדרגות גבוהות לעלות לחדר

2026-01-21 • via Nuitee
S
Sarita • couple • in
9
Beautiful hotel with a perfect location and warm hospitality.
Pros:

Great location and a beautiful hotel. The breakfast was very good with plenty of options. What truly made our stay special was the friendly and welcoming staff — especially Hanna Awad, who was incredibly kind, helpful, and professional. Thank you for such a wonderful experience. Highly recommended!

Cons:

Unfortunately, the blanket was without a cover, which was not hygienic and made the stay uncomfortable. This should be improved.

2026-01-21 • via Nuitee