Del Parque Hotel & Suites

Hotels
8.5 (1188 reviews)
Benigno Malo 9-21 y Bolivar , Cuenca , ec

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Facilities

Non-smoking rooms
Room service
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Tour desk
Ironing service
Concierge service
Invoice provided
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Review Highlights

Pros:
Great location
Unique and charming architecture
Excellent breakfast
Cons:
Cleanliness issues upon arrival
Street noise and lack of personal attention
Maintenance concerns in rooms

Categories

Cleanliness
7.08
Some reviews mention issues with cleanliness, with one indicating the room was not well cleaned upon arrival.
Service
9.05
General positive sentiments about staff attentiveness, though some mentioned a lack of dedicated personnel.
Location
9.09
Described as fantastic and very central, with easy access to various attractions.
Room Quality
8.04
Rooms are spacious and comfortable, but there were mentions of small beds and some maintenance issues.
Amenities
8.57
Amenities such as decent WiFi, good kitchen facilities, and excellent breakfast were highlighted.
Value for Money
8.53
The overall experience suggests good value for the location and accommodation, despite noted inconsistencies.
Food and Beverage
9.08
Breakfast options were praised as excellent and enjoyable.
Overall Experience
8.55
Despite some negatives, the unique charm and location lead to a largely positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:05

Property Description

Classic Colonial-Style Decor and Stunning Views
Del Parque Hotel & Suites offers a classic colonial-style décor with breathtaking views of the city, providing a charming and picturesque setting for your stay.

Elegant and Comfortable Rooms with Modern Amenities
The rooms at Del Parque Hotel & Suites are elegantly designed, offering comfort and style. Each room features satellite TV, a private bathroom with complimentary toiletries, and a working desk, ensuring a relaxing and convenient experience for guests.

Convenient Location and Exceptional Services
Located in central Cuenca, Ecuador, the hotel is situated near Abdon Calderon Park and the cathedral, offering easy access to nearby dining options and attractions. With a 24-hour front desk, terrace, and tour desk, guests can expect exceptional service throughout their stay.

Experience the beauty of Cuenca at Del Parque Hotel & Suites. Book now for an unforgettable stay!

Important information:

Please note room are located in the third floor and there is no elevator available at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 1188 reviews
Cleanliness: 7.08
Service: 9.05
Location: 9.09
Room Quality: 8.04
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 9.08
Overall Experience: 8.55
V
Vannia • family_with_children • ec
10
WiFi
Pros:

La atención, el personal muy amable, siempre dispuesto a ayudar.

Cons:

La señal del Wi-fi un poco deficiente

2026-04-11 • via Nuitee
T
Tomas • family_with_children • us
2
If you want to throw your money away, stay here.
Pros:

The location was fantastic.

Cons:

Very noisy rooms, breakfast area was closed and we were never told, so we ate in a dirty area upstairs, lots of stairs to your room, the front door lock is a wooden stick, the stairwell is full of rotten wood, and the wooden floors in the rooms are very noisy. A 2 for sure.

2026-04-10 • via Nuitee
M
Marco • solo_traveller • ec
8
Agradable
Pros:

Está en remodelación la cafetería y el desayuno tarda demasiado ofrecieron cosas que no tenían y eso hizo que se demore más

Cons:

El desayuno

2026-04-08 • via Nuitee
G
Gabriela • couple • ec
10
excelente ubicacion inmejorable vista
Pros:

la ubicacion y la habitacion increible con las cupulas de la catedral, la comidad de sus instalaciones y la cama

2026-04-08 • via Nuitee
M
Montiel • family_with_children • ec
9
Pros:

La decoración y el personal

2026-04-07 • via Nuitee
J
Jakes • couple • ec
10
2026-04-05 • via Nuitee
E
Estefania • couple • es
1
2026-04-04 • via Nuitee
G
Grace • family_with_children • us
7
Pros:

I like that it was right next to Calderon park

Cons:

I didn't like the creaking floors and going up 3 flight of stairs (no elevators).

2026-04-03 • via Nuitee
C
Candace • family_with_children • us
9
Pros:

Location

Cons:

Cancelled original room. Had to reschedule at a higher price

2026-04-02 • via Nuitee
E
Elisa Sofia • couple • es
9
2026-03-30 • via Nuitee
A
ANDRES • solo_traveller • ec
8
Agradable
Pros:

Ubicación en el centro histórico de Cuenca, tiene restaurantes, áreas turísticas y museos cerca para visitar.

Cons:

al momento estaban en remodelación de la planta baja del ingreso del hotel

2026-03-29 • via Nuitee
H
Heras • couple • ec
8
Pros:

ubicación

Cons:

las tuberias del baño tienen un poco de mal olor, y el ruido desde la calle se escucha claramente

2026-03-29 • via Nuitee
E
Erick • couple • ec
1
Poco cómodo
Pros:

Su ubicación

Cons:

Su personal no sabía lo que hacía, al momento del ingreso muy demorado y durante la estadía estaba dentro de la habitación con mi esposa cuando me abrieron la puerta de la habitación sin primero tocar a ella hay un procedimiento a seguir antes de ingresar a una habitación o falta de conocimiento

2026-03-28 • via Nuitee
M
Michaelle • couple • ec
10
Cómodo, comida deliciosa
Pros:

Todo muy limpio y organizado, todos fueron muy amables el desayuno estuvo delicioso, sin duda alguna volvería nuevamente

Cons:

Las llaves de la puerta son bonitas pero a veces si tienen sus truquitos, pero no tengo ninguna otra observación

2026-03-28 • via Nuitee
G
Ginakristan • family_with_children • ca
9
Amazing Service, Beautiful Building
Pros:

I loved my one night stay. The room was comfortable with a bathroom and kitchenette. The bed was comfortable, but didnt quite hit a 10 for me. The staff are above and beyond. I had luggage and a cat and they helped me up to my room. No complaints. I did, however, forget to tip the first fellow who helped me and I apologize. I was exhausted. The breakfast choices were great and I enjoyed perfectly cooked scrambled eggs, fresh fruit, tea, toast, and a corn pancake. They held my luggage so I could do some errands and on my return I ordered an amazing margarita. Thank you.

Cons:

Nothing

2026-03-26 • via Nuitee
F
Finlandia • solo_traveller • ec
8
2026-03-25 • via Nuitee
E
EDWIN GIANNI • couple • ec
7
Pros:

Le ubicación, el cuarto limpio y cómodo

Cons:

Está arriba y alado de dos discotecas por lo que el
Sonid en las noches es demasiado fuerte

2026-03-24 • via Nuitee
V
Vincent • family_with_children • us
6
Pros:

Liked the location.

Cons:

I had my cell phone stolen at the intersection of the hotel

2026-03-24 • via Nuitee
O
Ordoñez • family_with_children • ec
8
Pros:

Excelente ubicación, buen servicio.

2026-03-23 • via Nuitee
G
Gabriela • couple • ec
3
No es un buen lugar para descansar
Pros:

La ubicación es muy buena.

Cons:

Tienen un bar/discoteca en el segundo piso que abre hasta las 3 am y se escucha en toda la propiedad la música

2026-03-23 • via Nuitee