Hotel Reina Victoria Valparaíso

Hotels
7.9 (111 reviews)
Sotomayor 190 , Valparaíso , cl

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Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Room service
Family rooms
Luggage storage
Tour desk
Non-smoking throughout
Shared lounge/TV area
Cashless payment available
Fire extinguishers
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Historical charm
Cons:
Cleanliness issues
Lack of breakfast
Room quality concerns

Categories

Cleanliness
7.4
Some guests mentioned issues with cleanliness, indicating room service interruptions and odors.
Service
8.9
Overall service was positively noted, with friendly staff despite some specific reports of issues.
Location
9.4
The location is frequently praised as central and convenient.
Room Quality
7.4
Reports of old mattresses and general room condition have been problematic.
Amenities
6.9
Guests noted missing amenities like breakfast service and no dining options nearby.
Value for Money
8.4
Value perception is mixed based on room quality and amenities relative to price.
Food and Beverage
6.4
Limited offerings for food, missing breakfast service led to some dissatisfaction.
Overall Experience
8.4
Overall, the experience is generally positive but with notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:35

Property Description

Historic Charm and Modern Comforts

Prime Location and Connectivity

Convenience and Hospitality

Experience the blend of historic charm and modern comforts at Hotel Reina Victoria, a cultural heritage of Valparaiso City. Situated across from Sotomayor square, the hotel offers free Wi-Fi and easy access to the Yugoslavian boulevard. The rooms feature cable TVs, private bathrooms, and room service for a comfortable stay. The 24-hour front desk can assist with city tours, while the business center caters to guest needs. With a prime location just 2 km from the bus station, the hotel is also conveniently close to Viña del Mar beaches and Santiago airport. Book now for a memorable stay!

Important information:

* The property does not have a elevator.

* Guests are charged upon arrival.

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 111 reviews
Cleanliness: 7.4
Service: 8.9
Location: 9.4
Room Quality: 7.4
Amenities: 6.9
Value for Money: 8.4
Food and Beverage: 6.4
Overall Experience: 8.4
V
Valeria • extended_group • cl
9
2026-04-04 • via Nuitee
F
Francisco • couple • cl
1
Son un bodrio
Pros:

Nada porque me cancelaron la estancia mientras iba viajando. Se excusaron diciendo que fue culpa de booking, cuando ellos realmente debieron hacerse responsables y desde allí abordar su relato.

Cons:

Nada porque me cancelaron la estancia mientras iba viajando. Se excusaron diciendo que fue culpa de booking, cuando ellos realmente debieron hacerse responsables y desde allí abordar su relato.

2026-04-01 • via Nuitee
C
carla andrea • couple • cl
1
Pros:

Ubicación

Cons:

Cama en malas condiciones , colchon totamente malo .
sin tv Smart,falta luminosidad .
T ofrecen algo q no es la realidad

2026-03-25 • via Nuitee
M
marco • couple • cl
1
Pésima experiencia
Pros:

Un edificio en regulares condiciones, con una recepción poco cordial, nos asignaron una habitación del cuarto piso con baño individual, con una cama en pésimas condiciones, al parecer armada con dos colchones, las condiciones del baño en cuanto a espacio y aseo muy deficientes, ducha llena de cabellos de otros pasajeros, restos de jabón, la tasa del baño con la manilla de descarga quebrada, filtración de agua toda la noche, finalmente el ruido ambiente es insoportable, al parecer existe un discoteca al costado del edificio, infinitamente noche recomendable, muy lejos de lo que fue como lugar para hospedarse hace una década.

Cons:

Todo

2026-03-18 • via Nuitee
N
natalia • couple • cl
1
poca seriedad
Pros:

nada

Cons:

poco serios

2026-03-16 • via Nuitee
A
Alejandro • family_with_children • cl
5
Pros:

La ambientación del hotel

Cons:

La reserva tenía opción de desayuno por un importe adicional, pero al llegar se nos informó que ese servicio no se ofrecía los días domingos, y justamente una de las razones por las que escogí el Hotel Reina Victoria era por la posibilidad de desayunar ahí mismo. No es algo que se informe abiertamente a la hora de hacer la reserva.

2026-03-15 • via Nuitee
J
James • solo_traveller • us
10
Great deal if you have to be here.
Pros:

Great old place on the main square for a great price.

Cons:

The town itself is beat down. Homeless guy in the center of the square is a fixture. Gave him a Pepsi and he was delighted. He is still there. Spent the day looking for the nice parts of town. Will try again tomorrow.

2026-03-02 • via Nuitee
J
Jorge • couple • cl
6
Pros:

La ubicación.

Cons:

La zona es muy peligrosa en la noche , muchos gritos y peleas callejeras.

2026-02-24 • via Nuitee
S
stickmanpj • solo_traveller • ca
9
2026-02-23 • via Nuitee
F
Francisco • extended_group • cl
9
2026-01-28 • via Nuitee
C
carla andrea • family_with_children • cl
8
Pros:

La ubicación

Cons:

Pésima la cama , demasiada deteriorada .

2026-01-27 • via Nuitee
W
Wilson • couple • cl
9
Pros:

La ubicación y la arquitectura del lugar

2026-01-25 • via Nuitee
F
Francisco • couple • cl
6
Pros:

Si bueno pero falta un desayuno que podrían incluir en el precio

2026-01-24 • via Nuitee
P
Patricio • couple • cl
8
Bien
Pros:

Cuál desayuno nunca lo vi

Cons:

El precio por una noche está caro

2026-01-22 • via Nuitee
F
Fabiola Valeska • extended_group • cl
8
Pros:

Buena ubicación, personal amable. la habitación, bien, cama cómoda.

Cons:

Los detalles, falta de shampoo y acondicionador, la maquina del café mala. por lo tanto sin café.

2026-01-20 • via Nuitee
F
Francisco • solo_traveller • cl
7
2026-01-20 • via Nuitee
R
ricardo antonio • couple • cl
5
solo las sabanas son geniales
Pros:

el personal fue muy amable

Cons:

en la noche se sienten como caminan ratones por los pasillos, y el olor del interior que tiene el hotel es fuerte, huele a viejo

2026-01-19 • via Nuitee
S
SAN MARTIN ATENAS • solo_traveller • cl
8
2026-01-14 • via Nuitee
E
Erika • family_with_children • cl
8
Pros:

Lado Plaza Sotomayor

Cons:

Que no tenga desayuno

2026-01-04 • via Nuitee
B
Boris • couple • fi
3
Pros:

Well, location is central. But do you want it?

Cons:

Rooms, price, facilities

2026-01-03 • via Nuitee