Hilton Garden Inn Roanoke

Hotels
•
Hilton Garden Inn
8.8 (395 reviews)
4500 South Peak Boulevard , Roanoke , us
+15407763400

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Beautiful views
Good food
Clean rooms
Cons:
Noisy rooms
Moldy shower curtain
High cost for amenities

Categories

Cleanliness
7.69
The bathroom shower curtain was molded, and the room had a moldy smell.
Service
9.66
The front desk was very accommodating for our family.
Location
9.7
Beautiful hotel with a pretty view and good location.
Room Quality
8.15
Some rooms were comfortable, but many show signs of wear and noise issues.
Amenities
8.68
Good pool and dining options, but limited menu and additional breakfast cost.
Value for Money
8.14
Paid a high price for amenities and breakfast that did not meet expectations.
Food and Beverage
9.19
Food was delicious with wonderful service.
Overall Experience
9.16
General impression was good but with several notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:16

Property Description

Luxurious Amenities
Experience comfort and convenience at the Hilton Garden Inn Roanoke with modern rooms featuring work desks, complimentary high-speed Internet, and top-notch amenities like flat-screen TVs and coffee makers.

Leisure Facilities
Unwind and relax with access to an indoor pool, seasonal heated outdoor pool, and a fitness center. Whether you're traveling for business or leisure, our hotel has everything you need to stay active and refreshed during your stay.

Convenient Location
Located just 7.5 km from Downtown Roanoke, our hotel offers easy access to the city's attractions while providing a peaceful retreat. Book your stay now and enjoy complimentary parking and proximity to Roanoke-Blacksburg Regional Airport.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ROA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 395 reviews
Cleanliness: 7.69
Service: 9.66
Location: 9.7
Room Quality: 8.15
Amenities: 8.68
Value for Money: 8.14
Food and Beverage: 9.19
Overall Experience: 9.16
S
Stacy • solo_traveller • us
7
Pros:

Room was clean

Cons:

Was put in a smaller room than paid for due to overbooking...left to resolve with 3rd party with no assistance or compensation from Hilton staff

2026-06-26 • via Nuitee
L
Lizz Simmons • solo_traveller • us
8
Great stay regardless of inconvenience
Pros:

The staff at this hotel are incredible. So friendly and helpful. The pool was open but not heated. We were told the heater was not working. The hotel is extremely clean and comfortable.

Cons:

The pool was cold because the heater needs to be fixed. My daughter loved it no matter what temperature but it was too bad.

2026-06-22 • via Nuitee
T
Terrence • solo_traveller • us
9
2026-06-18 • via Nuitee
R
Richard • solo_traveller • us
3
Pros:

Good location

Cons:

Night front desk attendant was disrespectful, confrontational and belligerent. We return to the room after a day of activities on Saturday, June 13, and our room had not been clean as promised. Plus we were out of toilet paper. I have pictures. The front desk attendant said there was nothing he could do about it and there was no manager on duty and hung up on me. When I was on the phone with him. We went downstairs to acquire toilet paper and discovered three housekeepers were still working the building. He said he could not leave the desk yet. He left the desk while we were downstairs. His attitude was atrocious. I understand that issues arise but how they are dealt with is important. As I said, he was extremely disrespectful, confrontational and belligerent. The physical facility was adequate but by no means up to what I consider Hilton standards.

2026-06-15 • via Nuitee
K
Karen • couple • us
10
Very friendly, helpful staff, clean pleasant rooms-had a nice stay.
2026-06-15 • via Nuitee
D
Debra • solo_traveller • us
10
2026-06-04 • via Nuitee
B
Bradley • couple • us
1
Pros:

I booked it online and specifically made sure that a hot tub/jacuzzi were on the property. I confirmed this and when we got to the hotel, there was no jacuzzi!

Cons:

No jacuzzi (even when I asked specifically of there was one). Bed was horribly uncomfortable.

2026-05-28 • via Nuitee
J
Julie • couple • us
9
2026-05-26 • via Nuitee
D
Debbie • couple • us
10
room was clean and comfortable very nice staff
Pros:

Friendly staff

Cons:

N/A

2026-05-08 • via Nuitee
J
Joanne • solo_traveller • us
9
2026-04-27 • via Nuitee
L
Lizz Simmons • solo_traveller • us
6
Clean and friendly but inconvenient stay
Pros:

I loved how friendly the staff were and the cleanliness. The location was also perfect because of where we were headed the next day.

Cons:

I didn't understand why there was a season for the indoor pool. It's the end of April in Virginia, which is pool weather regardless, but the fact is it's an indoor pool...that wasn't open for "the season" and to open again at the end of May. There was nothing about the pool not being open during my reservation or I wouldn't have stayed here.
I also did not have towels in my bathroom. So, after my shower at 6a, I didn't have towels to dry off. I called down to the office and housekeeping but no one answered. I let someone know after the fact, but it was very inconvenient.

2026-04-25 • via Nuitee
V
VikMoody • Friends getaway • Houston, Texas
10
Va Tech Spring Ball 2026
Pros:

I recently stayed at the Hilton Garden Inn Roanoke while visiting my godson at Virginia Tech, and I’m so glad I chose Roanoke over Blacksburg. Being closer to the airport made my trip easier, but what really made the stay memorable was the hotel itself.
The property sits at the top of a hill, and the views are absolutely beautiful. Before I even started my day, I was already impressed just stepping outside and taking it all in. The hotel was extremely busy during my stay, completely packed, but as a Diamond member, I appreciated the dedicated parking, which made a big difference. Even with the crowd, the service never felt rushed or impersonal. I want to give a special shoutout to Chloe at the front desk. Despite how busy things were, she made me feel like I was the only guest checking in. She warmly acknowledged my Hilton status, explained my benefits, and genuinely took the time to make me feel welcomed. That level of customer service is what stands out to me the most. It always wins me over, and in this case, it exceeded my expectations. My room was clean, comfortable, and well-stocked. As someone who appreciates extra towels, I was happy to find plenty available. The view from my room was also fantastic. I could see out across the city as far as the eye could go. This stay was a great experience, and it’s another reminder that excellent customer service makes all the difference. I will be staying here again throughout the football season for the Hookies games.

2026-04-23 • via Tripadvisor
R
Rui • family_with_children • us
1
2026-04-22 • via Nuitee
C
Cindy • couple • us
9
2026-04-20 • via Nuitee
L
Lucinda • extended_group • us
9
Pros:

The breakfast was good with a great variety.

2026-04-20 • via Nuitee
J
Janis • family_with_children • us
10
Pros:

Great and friendly staff! Breakfast is for an additional fee but worth it.

2026-04-13 • via Nuitee
5
579tm • Family
8
Nice, but no complimentary breakfast
Pros:

Great location. The room was clean and the beds were comfortable. The staff was very friendly and helpful. My only disappointment was that there was no complimentary breakfast. I guess I overlooked that when I booked the room. I didn't pay the $13 or $14 for the breakfast buffet, so I can't comment on the quality of the food, but from what I saw it didn't look much different than what you get for free at most other hotels.

2026-04-06 • via Tripadvisor
N
Nora • family_with_children • us
10
2026-04-05 • via Nuitee
C
chris • couple • us
7
Nice hotel but for the price needs some improvements
Pros:

Nice hotel in a convenient location for Roanoke and the surrounding areas with a good restaurant/breakfast area although for an additional charge.

Cons:

Unfortunately the television service was out and apparently had been for a week. Obviously it was not the property’s fault, but I wish they would have informed us during check in as we were frustrated trying to use it unsuccessfully. We also were charged for the stay at the property although we had pre-paid through our booking service, so charged twice requiring a refund after communicating with the property, which they promptly did.

2026-03-27 • via Nuitee
R
Run Wild • couple • us
7
Pros:

Clean, comfortable, well-appointed rooms.

Cons:

Due to a power issue, there was no TV for two days

2026-03-26 • via Nuitee