Hotel Arena Palace Montreal

First thing the quality of the images on the website does not match reality so it is like i booked something from here and got a completely different thing. For example, the bathroom did not have a hanger for toilet paper or the towel. they have a no refund policy. I tried talking that this does not match what I booked and I need a refund to be able to go somewhere else and the response was I will get an email in 3 days to decide if i am eligible for a refund. The room looks clean but the details are not so it is like it was not professionally cleaned in a while. Like there were dust under the bed and windows frame corners were not cleaned much longer also the fan. The bathroom does not have garbage bag in the garbage pin. put the images. the staff was friendly and polite though

Theres no tv and plus toilet shower thanks for asking but its good

Le personnel est très agréable 🙂
Mais l'hôtel a besoin de rénovation.
Ma chambre était propre mais il y avait une forte odeur de l'enfermement . Donc nous avons dormi avec la fenêtre ouverte.
Les toilettes et la douche sont à l'extérieur de la chambre donc ce n'est pas pratique avec un enfant 😭
Les toilettes n'étaient pas propre et il n'y avait plus de papier toilette.

I didn’t get to use the room I had booked for and they took my money after just 5 minutes of booking. Called the manager immediately but he refused to refund after 5 minutes.
No proper customer service.

It was not too bad. The room was comfortable, the shared bathroom was clean but the sink was in my room so I had to leave the bathroom and go back to my room before I could wash my hands.
The ceiling fan made it comfortable because it was very hot outside.
The staff were very courteous and carried my luggage when I arrived, and they always treated me well. Most of them knew English.
There were electric bikes for rent just across the street and there were lots of coffee shops and other businesses close by.
There was also 2 large catholic cathedrals within walking distance, and the catacombs as well.
It were affordable, which was especially important seeing as how I was stranded there because of the Air Canada strike.

The only thing I really didn’t like was that there was no coffee or tea available. There was also no Bible left in the night table. I thought that every hotel was supposed to have one, but apparently I was wrong.

no washroom, no tv,the bed smells terrible and no shower room.

A cheap hotel in a very convenient location. The staff was friendly and the room comfortable.

You don’t have your own bathroom or toilet, it’s shared. You only have a bed and a sink. Also no AC consider that with the weather because it’s slightly hotter in the room than outside ( we were on the 3d floor. Only stairs no elevator

I did not stay, and they charged me, it was dirty and smelled bad. As soon as I arrived I left and they did not return the days that the property remained, "scammers."

The room was unbearably smoky, as if people had been smoking there for years. It was impossible to breathe or get comfortable.

The condition of the room was unacceptable:

Very old and shabby furniture

Chipped doors and a cracked, broken sink

Curtains simply nailed to the wall without a rod

Paint peeling off the walls

Visible dirt on the floor

The fan only worked with the light switched on, making it impossible to use during the hot August night


In addition, there was a bar nearby, and the noise lasted until 2 a.m., making sleep impossible.

The only positive point was that the bed linen and towels were clean. Unfortunately, everything else was old, dirty, and poorly maintained.

We arrived late at night (around 10 p.m.), so we had no chance to find another place. I had to stay there with my child, and it was truly an awful experience

Everything was absolutely terrible. Bed mattress was the worst I’ve seen in years, extremely noisy. Paint falling off the walls and no AC was offered when the temperature was nearing 30 degrees in our room.
Wouldn’t even dare to pay 50$ for a night, let alone 162$…

Limited free parking on street. Friendly staff. Shared bathroom and shower. No air conditioning. Bar below hotel. Noisy area. Great location.

Walkable location

The moment I arrived to the building, the hallway is smell so bad and the room is so hot and the window broken and open which is a lot of flies and mosquitoes in!, I went talked to the guest service and he(daniel) said that theres nothing he can do!, How can you stay in that kind of situations if your health at risk. I moved to a different hotel and unfortunately the payment if not refundable!! Very terrible experience!,

It was good for only 2 days

Very bad place. Had to leave after 30 minutes because my daughter has asthma and the room smells mold and couldn't breath well. Also, no AC when it was 34 degree. Made her condition worse. We paid for 2 nights and hoping will get a refund for at least 1 night. The only good thing is the staff, we found Very friendly and knowledgeable.

Had bedbug bites when I got home. No AC. Sheets have sus stains. Only good thing is it’s very close to the train station.

Clean, nice staff and a classy atmosphere. Very happy, especially for the price.

Completely agree with all the negative comments. We travel extensively and have stayed in many low-end hotels in the Caribbean, but we have never encountered such a poorly maintained place. The city should review its license and consider closing it due to high health risks.

The room looked like broom closet.