The Great Falls Inn By Riversage

Hotels
8.4 (1043 reviews)
1400 28th Street South , Great Falls , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean
Convenient location
Friendly staff
Comfortable beds
Cons:
Noisy rooms
Mediocre breakfast
Service issues due to short staffing

Categories

Cleanliness
8.24
General consensus on cleanliness was positive with mentions of clean rooms; however, some outdated aspects were noted.
Service
8.21
Service was negatively impacted by short staffing issues but generally rated friendly by guests.
Location
9.25
Convenient location near hospital and attractions, with good parking access.
Room Quality
8.2
Rooms were described as comfortable but in need of updates, with some experiencing issues like noise.
Amenities
8.73
Amenities such as 24 hr coffee and overall cleanliness were appreciated, though breakfast options were lacking.
Value for Money
8.59
Perceived fair value, though some guests felt certain aspects needed improvement.
Food and Beverage
7.74
Breakfast was frequently described as mediocre, impacting overall dining satisfaction.
Overall Experience
8.21
Overall experiences varied, with emphasis on cleanliness and staff interactions but concerns about noise and breakfast.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:09

Property Description

Convenient Location
Located just a 5-minute drive from Great Falls city centre, The Great Falls Inn By Riversage offers easy access to local attractions and amenities.

Comfortable Accommodations
Each guest room is equipped with modern amenities such as air conditioning, cable TV, and free WiFi. Some rooms even feature a microwave and refrigerator for added convenience.

Guest-Focused Services
Enjoy complimentary parking, access to the on-site fitness centre, and a warm welcome from our 24-hour front desk staff. Additionally, take advantage of vending machines, luggage storage, and laundry facilities during your stay.

Experience comfort and convenience at The Great Falls Inn By Riversage. Book your stay now!

Important information:

Please note that the pet fee is per pet, per night.

Pet-friendly rooms are extremely limited. Please contact the property in advance for additional information.

Driving Directions from Helena or from the Airport:
From I-15, take the 10th Avenue South exit and go east toward downtown. After crossing the River Bridge, proceed east two miles to 26th Street South. Turn right. Proceed two blocks to 15th Avenue South. Turn left. Hotel is straight ahead one block.

Driving Directions from Billings or Malmstrom:
Follow Route 87/89 which becomes 10th Avenue South to 26th Street. Turn left and proceed two blocks to 15th Avenue South. Turn left. Hotel is straight ahead one block.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HLN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for US$10 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1043 reviews
Cleanliness: 8.24
Service: 8.21
Location: 9.25
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.59
Food and Beverage: 7.74
Overall Experience: 8.21
K
Ken • solo_traveller • ca
9
2026-04-22 • via Nuitee
K
Ken • couple • ca
9
Great value for the price.
Pros:

Breakfast was very good.

Cons:

The breakfast room was tight and too quiet. It would help to have some background music playing …. Not TV news as that can stir emotions and tv can keep people mesmerized and not leave to free up tables.

2026-04-20 • via Nuitee
D
Dallas • solo_traveller • us
9
Pros:

Staff is always friendly there. Everything was very clean. Having good coffee in the morning is a huge plus.

Cons:

The mattress was lumpy but I understand they are well used.

2026-04-19 • via Nuitee
D
David • solo_traveller • us
1
2026-04-13 • via Nuitee
H
Hartse • couple • us
10
2026-04-13 • via Nuitee
K
Krista • solo_traveller • us
9
If looking for safe and clean, this is the place to stay. 🙂
Pros:

Facility- grounds, lobby, room- very very clean. The staff was friendly. The rooms were quiet. Location was off the main street, but not so far to be uncomfortable or inconvenient to get to places to eat/shop. Will be staying here again next trip. 🙂

Cons:

Mattress on the bed needed to be rotated or replaced, there were impressions in the mattress that were slightly uncomfortable. Front sign posted door locked at 9 and would need a key card to get in, Door was locked before 830.

2026-03-31 • via Nuitee
L
Linda • couple • ca
6
2026-03-20 • via Nuitee
J
Jean • family_with_children • us
10
2026-03-18 • via Nuitee
D
Deborah • family_with_children • us
10
Pros:

Great place wish we could of stayed our second night had to leave due to weather

2026-03-15 • via Nuitee
C
Corinne • couple • ca
7
2026-03-12 • via Nuitee
D
Deanna • couple • us
10
2026-02-12 • via Nuitee
G
Geoffrey • couple • ca
8
Does the trick, away from the traffic.
Pros:

Friendly staff, easy check in and good breakfast.

Cons:

Needs a refresh. Carpets tired and room decor a bit dated.

2026-02-11 • via Nuitee
T
Tina • family_with_children • ca
8
2026-01-20 • via Nuitee
R
Robert • couple • us
9
2026-01-19 • via Nuitee
R
Rolland • couple • us
9
I am happy to stay there.
Pros:

The breakfast was good. The bed was comfortable

2026-01-19 • via Nuitee
N
Nichole • couple • us
3
Would never stay here again.
Cons:

The staff was horrible. There are signs in several places stating that they are short staffed. I believe that is an excuse for terrible service.
They lock the front door after 6pm. They ask you to call on a courtesy phone to have them unlock the door. When we arrived, we sat outside for 15 minutes waiting for someone to let us in. There was no one anywhere. Another guest saw us outside and let us in where we waited another 10 minutes for the front desk clerk. When she did come to the front desk, she was very curt and impolite. She mentioned that they were short staffed. Not a good experience. I do not recommend this establishment at all.

2026-01-19 • via Nuitee
T
Teresa • extended_group • es
8
2026-01-19 • via Nuitee
J
Jim • couple • us
7
2026-01-19 • via Nuitee
P
Paul • couple • us
8
2026-01-19 • via Nuitee
B
Brian • solo_traveller • ca
9
Have stayed here 3 times and will stay here again.
Pros:

Good selection of both hot and cold options!

Cons:

A random vehicle alarm kept going off in the night, not the hotel's fault I suppose...

2026-01-09 • via Nuitee