Fairfield Inn & Suites by Marriott Albany Downtown

Didn’t go after all

Staff members very kind.

Staff was really kind, rooms were clean .

Clean and in a pretty good location to visit friends at SUNY Albany

不错。位置很好

Staff were super friendly, breakfast offered a lot to choose from, and it was very clean.

The room was nice

Great overall experience, thanks!

Locarion

Hi,

My name is AniYa A., I am here in Albany for business & personal matters & I just wanted to share that Mr. Sedik has been extremely positive as well as helpful since the moment I walked into this facility!!

He was able to answer many questions that I had but also we discussed culture, arts, business and much more..

Mr. Sedik is the type of person that every guest should have as we enter your hotels nationwide!!

I love this facility already and I’ve only been here for a couple of hours..

Thank you for having a great representative working your front desk!!

Happy Holidays,

Anne L. Antenor
AkA
AniYa A.

Très bien situé

The shower and the temperature control

Fairfield Inn & Suites Albany Downtown

Albany

Absolutely fantastic

1035286306

AS A SENIOR CITIZEN IT IS SO WONDERFUL TO BE MADE FEEL SPECIAL. SEDIK DID JUST THAT! WHAT A WONDERFUL GREETING AND GREAT SERVICE. DEFINITELY RETURNING!

I spent four hours (from 2:00 AM to 6:00 AM) simply trying to obtain a credit card authorization form in order to prepay for a room (arrival the same day).

At 2:00 AM, I called and spoke with the night shift front desk agent. She was unable to locate my reservation using the confirmation number—even after I repeated it three times. When I suggested she search by my name, she still claimed she could not find it. I asked her to explain the issue, as I was calling internationally from the airport and expected this to be a quick two-minute conversation. Instead, she told me she couldn’t understand my accent and would therefore have to look through 100 reservations manually. I immediately offered to spell out my name clearly again, but she refused and said she would not help me. She then hung up, instructing me to call back in the morning to speak with a manager.

When I tried calling again several times, she eventually answered—making it clear she was reluctant to assist. Only then was she suddenly able to understand me, and for the first time, she even spelled my email address correctly. She promised to send the form, so I sat at the airport for three hours refreshing my inbox every ten minutes. The email never arrived.

By 6:15 AM, I called once more. She told me she “probably just needed to hit send again.” I asked her to stay on the line while she did so, but instead, she placed me on hold for 20 minutes and then stopped picking up the phone for the next half hour. Finally, as my plane was boarding, she answered one last time only to tell me, “I am not your assistant.”

After crossing the world, I landed and called the hotel to confirm that my payment had finally gone through. That is when the manager informed me that the night shift agent had cancelled my reservation entirely—with no email notification, no alert, nothing. Imagine if I had simply shown up in person. In fact, the manager’s first response was that they were sold out and would try to “walk me” to another property. I could not believe my ears. I explained that I had been trying to prepay for twelve hours straight and had just crossed an ocean. Only then, as if by magic, he was suddenly able to reinstate my booking.

I have worked in hotels for more than 10 years, and I cannot recall when our industry shifted from being of service to treating guests as an inconvenience. My request could not have been simpler: “I want to give you money. Please send me the authorization form so you can receive that money.”

Because of this experience, I will not return, and I certainly will not consider this property for our upcoming conference where we had planned to rent out the entire hotel. It is astonishing how one person’s lack of professionalism—and in this case, negligence—can damage the reputation of an entire establishment.

Short version: Avoid at all costs.