Hilton Garden Inn Long Island City

Hotels
•
Hilton Garden Inn
8.8 (930 reviews)
29-21 41st Avenue , Queens , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Comfortable Bed
Great Neighborhood
Good Location
Excellent Service
Convenient Amenities
Cons:
Cleanliness Issues
Small Rooms
Elevator Problems
High Prices

Categories

Cleanliness
8.05
The cleanliness of the room was not thoroughly executed as some guests reported issues, suggesting a need for improvement.
Service
9.55
Most guests mentioned the service positively, highlighting the helpfulness and friendliness of the staff.
Location
9.55
The location is very convenient, with easy access to public transportation and nearby attractions, making it a strong point.
Room Quality
7.55
Several guests found rooms to be cramped, especially for larger groups, indicating a need for more spacious accommodations.
Amenities
8.55
Amenities are generally satisfactory but noted issues such as the elevator being out of service and room cleanliness.
Value for Money
9.05
The hotel is perceived as somewhat expensive given the issues with cleanliness and room size.
Food and Beverage
9.05
Guests enjoyed the food options; breakfast and drinks received positive mentions.
Overall Experience
9.05
Overall, guests felt positively about their stay despite some drawbacks, valuing the location and service highly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:39

Property Description

Luxurious Accommodations
The Hilton Garden Inn Long Island City offers elegant rooms equipped with modern amenities, including a TV, microwave, refrigerator, and coffee machine, ensuring a comfortable stay for all guests.

Dining and Leisure Facilities
Indulge in a full-service restaurant and bar on-site, complemented by evening room service for your convenience. Unwind in the shared lounge or stay active at the fitness centre during your stay.

Convenient Location
Located in Long Island City, with easy access to LaGuardia Airport just 8 km away, the hotel provides a central and accessible base for both leisure and business travelers.

Book your stay at Hilton Garden Inn Long Island City now for a memorable and enjoyable experience.

Important information:

Please note that the Extra Bed / Crib is subject to availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 61.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric, regular
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.8
Based on 930 reviews
Cleanliness: 8.05
Service: 9.55
Location: 9.55
Room Quality: 7.55
Amenities: 8.55
Value for Money: 9.05
Food and Beverage: 9.05
Overall Experience: 9.05
B
Brasil • family_with_children • br
5
Razoável. Ponto positivo: localização. Ponto negativo: limpeza.
Pros:

Aceitável , próximo do metro .

Cons:

O hotel apresentava mau cheiro desde a recepção até o quarto, o que causou uma péssima primeira impressão.

O isolamento acústico é muito ruim: ouvíamos claramente barulhos de outros quartos, comprometendo o descanso.

O serviço, de forma geral, foi insatisfatório. Pagamos por acomodação para 4 pessoas, porém todos os dias precisávamos solicitar toalhas adicionais, pois não eram repostas corretamente.

Além disso, os itens de higiene e o café não eram repostos, mesmo após solicitações.

Infelizmente, a experiência não correspondeu às expectativas nem ao valor pago.

2026-02-11 • via Nuitee
J
Juan Carlos MT • family_with_children • ec
9
2026-01-29 • via Nuitee
I
Ivan • couple • us
9
Great place to stay for the price and location.
Pros:

The staff was extremely accommodating with every request I had.

Cons:

I found the mattress a bit soft and woke up sore every morning.

2026-01-20 • via Nuitee
P
Patricia • family_with_children • us
9
Cons:

The room was a little cramped, with the sleeper open- it was impossible to walk around. The bed was so close to the closet door that I kept hitting myself with the closet door handles just getting out of the bed.
Everything else was great!

2026-01-19 • via Nuitee
J
Jennifer • couple • us
10
It was extremely pleasant, clean, great food, friendly and helpful staff.
Pros:

The staff were unbelievably helpful and pleasant and very knowledgeable. The food was outstanding, from the breakfast to the restaurant that offered dinner. The overall appearance and cleanliness was top notch. The extra touches that were provided were a welcome addition. Example : offering cookies and flavored water in the lobby, holding our luggage until the room was ready because we got there early. We would definitely stay here again.

2026-01-19 • via Nuitee
M
Melinda • extended_group • au
6
Pros:

Excellent staff. Great deli next door.

Cons:

Room was too small for 3 people and sofa bed was uncomfortable. Only 2 towels for 3 people.

2026-01-19 • via Nuitee
T
Tomas • couple • us
10
It was fantastic
Pros:

The Location, the room, the bed and the staff were fantastic

2026-01-19 • via Nuitee
M
Mamadou • couple • us
6
2026-01-19 • via Nuitee
D
Donna • solo_traveller • us
6
2026-01-19 • via Nuitee
J
Jean • extended_group • us
3
Pros:

nothing

Cons:

everything

2026-01-19 • via Nuitee
V
Vanessa • couple • us
7
Cons:

The shower leaked into the bathroom, even wit the shower door closed by the time you get out there’s a puddle in the middle of the bathroom.

2026-01-19 • via Nuitee
T
Tiffany • family_with_children • us
8
2026-01-19 • via Nuitee
E
Elina • solo_traveller • us
9
2026-01-19 • via Nuitee
P
Patty • couple • us
4
Pros:

It was ok

Cons:

No parking
Didn’t clean room for second day stay
Location was less than desirable

2026-01-19 • via Nuitee
Y
Yanmei • couple • us
8
2026-01-19 • via Nuitee
D
Douglas • couple • us
8
2026-01-18 • via Nuitee
P
Philippe • family_with_children • fr
10
Emplacement parfait pour visiter New York
Pros:

Accueille très chaleureux de la part de Mélanie, lors du check-in et check-out dans l’établissement. Elle était très à l’écoute sur notre bien-être et également notre réussite du séjour.

L’hôtel est parfaitement bien placé si vous souhaitez visiter New York et voir les attractions à proximité. Deux supermarché sont collés à l’hôtel, ce qui permet de manger hors snack. La station de métro est collée au Hilton, ce qui permet de se rendre à différentes destinations très rapidement.

Cons:

Rien à signaler

2026-01-15 • via Nuitee
A
abashishvili • extended_group • ge
8
2026-01-13 • via Nuitee
A
Adrian Alfredo • family_with_children • it
1
Desagradable.
Pros:

Nulla.

Cons:

Esperienza molto negativa dall’inizio alla fine.

Prima dell’arrivo abbiamo contattato l’hotel perché su Booking era indicato un check-in flessibile. Ci è stato confermato che avremmo potuto entrare prima, considerando che arrivavamo dopo oltre 27 ore di viaggio in auto. Al nostro arrivo, però, nulla di quanto concordato è stato rispettato.

Non ci è stato permesso accedere alle camere prima delle 15:00 e hanno tentato di applicare un prezzo diverso da quello confermato su Booking, giustificandolo con “tasse differenti”. Ci sono stati addebitati 90 $ extra di tasse già incluse nel prezzo finale della prenotazione, senza alcuna indicazione sulla piattaforma.

Inoltre, è stata richiesta una cauzione di 300 $, mentre su Booking era chiaramente indicata come 200 $. Hanno anche cercato di farci pagare 23 $ in più a persona al giorno per la colazione, nonostante fosse già prenotata.

La pulizia della camera non è giornaliera e questa informazione non è riportata su Booking. Di fronte a tutti questi problemi, il personale non ha offerto alcuna soluzione, limitandosi a dirci di contattare direttamente Booking.

Utilizziamo spesso questa piattaforma e non ci era mai capitata una situazione simile. Dopo un soggiorno molto positivo in un altro Hilton a Orlando, avevamo scelto con fiducia la stessa catena per New York. Delusione totale.

2026-01-12 • via Nuitee
E
Edith Edila • solo_traveller • pe
1
Pros:

Nothing

Cons:

Necesito saber porque me cobraron de más nadie me da respuesta

2026-01-12 • via Nuitee