Mildom Hotel

Hotels
Independent
7.4 (42 reviews)
Bogenbay Batyr 128 Str., Furmanov, Almaty, 50000 , Almaty , KZ

Facilities

Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Wheelchair accessible
Hiking/biking trails nearby
Breakfast available (surcharge)
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Location proximity to city center
Good breakfast options
Spacious and clean rooms
Cons:
Unfriendly and unhelpful staff
Poor room maintenance and cleanliness issues
Lack of communication and service consistency

Categories

Cleanliness
6
Mixed reviews about cleanliness with mentions of room cleanliness issues and mold in showers.
Service
5.7
Consistent complaints about unfriendly and unhelpful staff, lack of communication, and room change issues.
Location
8.2
Highly praised for proximity to city center and popular attractions, with nearby amenities.
Room Quality
5.2
Rooms had several maintenance issues including broken AC, door locks, and cleanliness concerns.
Amenities
7
Mixed feedback with mention of broken tiles, malfunctioning Wi-Fi, and outdated towels.
Value for Money
4.8
Varied opinions, with some guests feeling it was overpriced for the quality of service provided.
Food and Beverage
6.8
Breakfast was generally appreciated, but other dining options received mixed feedback.
Overall Experience
5.6
Overall experience was impacted by room quality issues, poor service, and maintenance problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-24 10:17

Property Description

Welcome to Mildom Hotel, where modern comfort meets the heart of Almaty!

Recreational Delights
Explore the vibrant city on our rental bicycles or unwind with the convenience of our complimentary wireless internet and concierge services, ensuring an effortless stay.

Culinary Experiences
Indulge in exquisite Modern European cuisine at the Awesome Bar, or savor the luxurious option of 24-hour room service for a delightful in-room dining experience.

Comfort and Convenience
Relax in one of our 79 air-conditioned rooms, equipped with LCD televisions, minibars, and private bathrooms. Enjoy easy access to local attractions and a roundtrip airport shuttle for seamless travel.

Discover the charm of Almaty while enjoying top-tier amenities. Book your stay at Mildom Hotel today!

Important information:

  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
  • Up to 2 children 7 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALA

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • General

    Cashless transactions are available

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.4
Based on 42 reviews
Cleanliness: 6
Service: 5.7
Location: 8.2
Room Quality: 5.2
Amenities: 7
Value for Money: 4.8
Food and Beverage: 6.8
Overall Experience: 5.6
A
ashok
8
Comfortable Stay Outstanding Breakfast
Pros:

Very comfortable stay, cleanliness very good, outstanding breakfast.

2025-05-28 via Nuitee
T
Thor
6
Pros:

OK hotel in good location. Some stuff broken in room such as safety box. Expedia didn't properly disclose that $50 deposit must be paid when checking in for potential damages you may cause.

2024-12-08 via Nuitee
B
Boris
2
Not the condition that is in the photo
Pros:

Everything is wrecked. Stinks from the very entrance. The guests were not coordinated and loud. Very disturbing from the start. Had to find myself another hotel at a higher cost at last minute rate. Can not rely on this booking as the condition is really poor

2024-03-09 via Nuitee
A
Alexandra family
2
Pros:

unfreundlich

2023-08-26 via Nuitee
B
Bailey
8
Satisfactory stay
Pros:

Very clean. When I first arrived the AC did not work in my room but the problem was immediately addressed and there was no issue with customer service, the receptionist was very attentive. WiFi was not good.

2023-08-14 via Nuitee
S
Semen
10
Pros:

It's pretty hotel in city center of Almaty. It's located near underground station "Almaty". A lot of bars and restaurants are near hotel.
For extra money (5000tg) you can order very good breakfast.

2023-07-10 via Nuitee
S
shahin
8
Pros:

The location of hotel is good, but it needs renovation.

2022-09-28 via Nuitee
J
Jonas
4
Bra läge men slitet och trött personal.
Pros:

Läget är helt okay men hotellet är väldigt slitet med obefintligt underhåll, handdukar trasiga, sängen oskön, badrummet luktade illa och personalen var väldigt trött och oengagerad. Skulle inte välja att bo här igen!

2022-09-18 via Nuitee
G
Greg
8
Pros:

2022-06-27 via Nuitee
S
SANGYONG
8
저는 만족합니다
Pros:

가격 대비 위치가 좋은 것 같아요. 완전 번화가는 아니지만 주변에 카페 레스토랑이 많아요.
저는 스톱오버로 1뱍을 했는데 만족합니다.

2022-06-22 via Nuitee
H
Holm
8
Pros:

Das Hauptproblem war, dass das Internet sehr instabil war. Dies ist bei Geschäftreisen nicht optimal. Die Lage des Hotels war sehr gut, wenn man im Zentrum von Almaty zu tun hat. Das Frühstück war abwechlungsreich und reichlich. Eine Grundsanierung sollte in der nächsten Zeit realisiert werden. Angenehm war auch der für Almaty moderate Preis pro Nacht, was sich bei 4 Wochen auszahlt.

2021-12-04 via Nuitee
D
Darkhan
6
Pros:

Good location
Cleanliness 1/10

2021-09-13 via Nuitee
N
Nelson self
10
Pros:

The staff is friendly. Down street good restaurant.
Bar tender showed me opera
Performer
Also near walking area

2019-07-04 via Nuitee
R
Regis
10
Super hôtel à Almaty.
Pros:

Second séjour à Almaty et second séjour dans cet hôtel qui est idéalement situé à maximum trente de minutes des principaux centres d'intéret de la ville et à 500 mètres d'une station de métro. Compter maximum 4000 Tengues pour le taxi de l'aéroport (de 15 à 35 minutes selon la circulation). Personnel aimable et serviable, petit déjeuner correct et restaurant/bar de l'hôtel très agréable en soirée.

2018-10-16 via Nuitee
R
Regis
8
Un bon hôtel à Almaty
Pros:

A 30 minutes de taxi de l'aéroport (comptez 3000 Tengues pour le trajet), hôtel un peu excentré mais à proximité d'une station de métro bien pratique. Le personnel parle très bien anglais et est très serviable. Chambres confortables, wifi correcte et petit déjeuner buffet agréable. Je compte retourner à Almaty et je retournerai là bas sans aucun doute. N'hésitez pas à manger dans le restaurant de l'hôtel, bon et pas cher.

2017-09-22 via Nuitee
V
Verified traveler
8
Pleasantly Pleased
Pros:

Very friendly and helpful Staff. Our Room was clean and the bed was comfy. The prices was quite reasonable. It was in a Great Location. Breakfast was very good with a nice variety of hot and cold dishes. We loved to walk and so opted to do that from our Hotel most of the time, however if you use the Taxi - it is so very affordable. Love Almaty for the tourism; shopping and friendly Kazak people. I would stay at the Mildom again and would recommend it to others.

2017-07-10 via Nuitee
V
Verified traveler
6
Pros:

The Hotel wasn't bad but it needs some upgrade to be great: the bed was worn out, the breakfast was so so first day, second day it was much better (female staff).
Positive: we were able to stay a couple hours extra in our room before leaving to the airport. Staff speaks English

2017-03-14 via Nuitee
D
Daniel Dino
2
I was double charged
Pros:

I was double charged and the hotel refused to pay back the extra charge. After my trip, hotels.com had to step in and solve the issue.

This hotel is overpriced. The room was small, the shower cold. The interior looked more like a hostel than a hotel.

2016-11-20 via Nuitee
Y
Yunlong
6
Tiny room without complimentary water
Pros:

At the check out, hotel wanted to charge me a bottle of water in mini bar which I never consumed, and they didn't provide any bottle of complimentary water during my 6 days stay, very tiny room, not recommend

2016-08-29 via Nuitee
B
Brian
10
Great Hotel in centre of Almaty
Pros:

I stayed 3 nights at Mildom and was very pleased. The staff were brilliant and very eager to help. This was my first time in Almaty and the reception team did a fantastic job answering my questions, arranging transport, and recommending restaurants and places to see. The hotel is in a great location with most attractions within walking distance. If I were to visit Almaty again I would definitely consider staying here again.

2016-08-13 via Nuitee