Holiday Inn Express Surabaya CenterPoint by IHG

Hotels
•
Holiday Inn Express
8 (146 reviews)
Jl. Kedungdoro no. 58 , Surabaya , ID
+62 818-308-833

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good/strategic location
Friendly and polite staff
Comfortable, spacious rooms and beds
Nice/fantastic breakfast
Clean hotel areas reported
Comfortable lobby and meeting/restaurant spaces
Great view mentioned
Cons:
Carpet spots and areas needing deep cleaning
Wi‑Fi not working well
Renovation noise
Missing fridge in some rooms
Occasional flies at breakfast
Unexpected taxes on room service

Categories

Cleanliness
7
Rooms frequently described as clean but specific issues noted (carpet spots, areas needing deep cleaning and occasional flies), indicating below-target cleanliness in places.
Service
9
Staff/reception repeatedly described as friendly and polite; staff responsive to issues, overall strong service sentiment despite minor billing/room-service tax surprise.
Location
9
Multiple mentions of a very good/strategic location (near Jalan Tunjungan, close to facilities), consistently positive location feedback.
Room Quality
8
Rooms described as comfortable, modern, and spacious with great beds and views for many guests, though some noise from renovation and isolated missing-fridge issues were reported.
Amenities
6.5
Some amenities concerns noted (Wi‑Fi not working well, missing fridge in some rooms); renovation noise also affected perceived amenity quality.
Value for Money
7.5
Mixed signals: described as a budget/attractive option for location but with surprises (taxes on room service) and comments implying it may underperform compared to international standards.
Food and Beverage
8.5
Breakfast is commonly praised (fantastic/nice) though a few guests suggested it could improve and one noted flies; overall food sentiment is positive.
Overall Experience
8.5
General impression is positive: friendly staff, good location, comfortable rooms and pleasant lobby/restaurant spaces, tempered by cleanliness/amenity issues for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Convenient Location near Tunjungan Plaza
Holiday Inn Express Surabaya CenterPoint, just a 5-minute drive from Tunjungan Plaza, offers a comfortable stay with modern amenities.

Well-Equipped Rooms
The air-conditioned rooms feature a flat-screen TV, personal safe, and electric kettle. Guests can relax in the seating area and make use of the provided desk and wardrobe. The en suite bathroom includes free toiletries.

Fantastic Facilities
Enjoy the fitness center, meeting rooms, and quick check-in/check-out services. Benefit from free luggage storage, laundry services, and daily housekeeping. Indulge in international cuisine at the Great Room or grab a snack from the vending machines.

Book your stay at Holiday Inn Express Surabaya CenterPoint for a convenient and enjoyable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Location

Guest Reviews

8
Based on 146 reviews
Cleanliness: 7
Service: 9
Location: 9
Room Quality: 8
Amenities: 6.5
Value for Money: 7.5
Food and Beverage: 8.5
Overall Experience: 8.5
B
Bala • family_with_children • in
8
2026-10-18 • via Nuitee
J
Jai • solo_traveller • sg
8
Pros:

Everything is good.

Cons:

Except for the breakfast food, it can be better.

2026-10-11 • via Nuitee
G
grant • solo_traveller • au
9
Fantastic hotel with great facilities and friendly staff
Pros:

great room with comfortable bed all modern and clean. view was incredible. The breakfast was fantastic too.

Cons:

I wasn't aware taxes would be added to room service but this was no big deal and my ignorance

2026-09-11 • via Nuitee
Y
Yuyun • family_with_children • id
8
Budget hotel in strategic location
Pros:

Location is prefect

Cons:

The renovation made the noise

2026-09-01 • via Nuitee
N
Nizar • couple • mv
10
very interesting good location room service ,reception staff are very polite and safety
Pros:

i am very happy breakfast and staff of restorant,table arrangment are very good

Cons:

nothin

2026-08-11 • via Nuitee
M
Muhktar • solo_traveller • za
3
2026-07-10 • via Nuitee
R
Raja Shinta • solo_traveller • id
9
Pros:

Hotel location is good near from jalan tunjungan and breakfast so nice...the room so big so we have more space fom our luggage...

Cons:

Wifi is hotel ia not working well

2026-06-23 • via Nuitee
N
Nair • solo_traveller • gb
7
Pros:

Staff were friendly. No issues.
Breakfast was ok. A few flies were seen.

Cons:

The room carpet was clean but had spots looked like dirt parts of the carpet and outside the front to be thoroughly cleaned with no spots. I pointed it out to staff. They agreed it needs deep cleaned. Looks bad for s 3/4 * hotel.
Poor international hotel.

2026-06-18 • via Nuitee
M
Mohtar • solo_traveller • sg
8
I may recommend friends and relatives for staycation here
Pros:

Room and Hotel is Clean and staff are very friendly.

Cons:

My room 1812 - The fridge is missing and was told that only selected room with fridge 😂

2026-06-01 • via Nuitee
H
Halim • solo_traveller • id
8
2026-05-28 • via Nuitee
A
AZIZAN • couple • my
10
HOTEL CHOICE FOR PEOPLE WHO LIKE PEACE
Pros:

This hotel is very attractive and the location is close to all the necessary facilities. The lobby is very comfortable. The restaurant room is very comfortable for a meeting place.

Cons:

no

2026-05-06 • via Nuitee
T
Thi My Trinh • couple • sg
8
Overall, a good stay with great service, but breakfast could be improved.
Pros:

I had a pleasant stay during my business trip. The hotel was clean and comfortable, and the staff were friendly and helpful. Special thanks to Ms. Nia at reception - her warm smile, clear explanations, and handwritten coffee recommendations while I waited for check-in really stood out.

Cons:

The only downside was the breakfast. The options were limited, and the layout was a bit confusing (the egg station was outside, which wasn’t obvious at first). The restaurant staff were polite, but the food felt repetitive.

2026-04-12 • via Nuitee
A
ALHALWAH • family_with_children • sa
10
2026-04-10 • via Nuitee
M
Maps00823529278 • Couples
10
Jesisicca …. She is so kind …🤍
Pros:

From room ; 1623 good hotel sangat ramah

2026-03-12 • via Tripadvisor
E
Eng • family_with_children • au
8
Pros:

Friendly staff and good breakfast.

Cons:

Don't have a fridge in the room!!!

2026-03-09 • via Nuitee
P
Pioneer29507520244 • Business
10
Keep maintain and improve perfomance
Pros:

Room clean, strategia location

2026-03-08 • via Tripadvisor
S
Selvi • solo_traveller • au
8
2026-03-07 • via Nuitee
J
jewellas2026 • Family
10
Best experience!!
Pros:

We were here for our vacation. We had an excellent services, every staff were very helpful, patient and approachable. They go above and beyond to give excellent service.

I would definitely recommend this hotel.

2026-03-03 • via Tripadvisor
7
762yifeis • Business
10
Good hotel in Surabaya to live with.
Pros:

Good Place，every time i come to Surabaya lived here.

2026-03-02 • via Tripadvisor
K
kristargh • Business • Iloilo City, Iloilo Province, Panay Island, Visayas
10
Convenient and effective
Pros:

Convenient, clean rooms, fast wifi, value for money

2026-03-02 • via Tripadvisor