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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Business center
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Car hire
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Dry cleaning
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Babysitting/child services
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Daily housekeeping
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Designated smoking area
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Airport shuttle (additional charge)
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Shared lounge/TV area
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Parking garage
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Snack bar
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Vending machine - drinks
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Vending machine - snacks
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Coffee Shop on site
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Strollers
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Convenient Location near Tunjungan Plaza
Holiday Inn Express Surabaya CenterPoint, just a 5-minute drive from Tunjungan Plaza, offers a comfortable stay with modern amenities.
Well-Equipped Rooms
The air-conditioned rooms feature a flat-screen TV, personal safe, and electric kettle. Guests can relax in the seating area and make use of the provided desk and wardrobe. The en suite bathroom includes free toiletries.
Fantastic Facilities
Enjoy the fitness center, meeting rooms, and quick check-in/check-out services. Benefit from free luggage storage, laundry services, and daily housekeeping. Indulge in international cuisine at the Great Room or grab a snack from the vending machines.
Book your stay at Holiday Inn Express Surabaya CenterPoint for a convenient and enjoyable experience.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
great room with comfortable bed all modern and clean. view was incredible. The breakfast was fantastic too.
I wasn't aware taxes would be added to room service but this was no big deal and my ignorance
Location is prefect
The renovation made the noise
i am very happy breakfast and staff of restorant,table arrangment are very good
nothin
Hotel location is good near from jalan tunjungan and breakfast so nice...the room so big so we have more space fom our luggage...
Wifi is hotel ia not working well
Staff were friendly. No issues.
Breakfast was ok. A few flies were seen.
The room carpet was clean but had spots looked like dirt parts of the carpet and outside the front to be thoroughly cleaned with no spots. I pointed it out to staff. They agreed it needs deep cleaned. Looks bad for s 3/4 * hotel.
Poor international hotel.
Room and Hotel is Clean and staff are very friendly.
My room 1812 - The fridge is missing and was told that only selected room with fridge 😂
This hotel is very attractive and the location is close to all the necessary facilities. The lobby is very comfortable. The restaurant room is very comfortable for a meeting place.
no
I had a pleasant stay during my business trip. The hotel was clean and comfortable, and the staff were friendly and helpful. Special thanks to Ms. Nia at reception - her warm smile, clear explanations, and handwritten coffee recommendations while I waited for check-in really stood out.
The only downside was the breakfast. The options were limited, and the layout was a bit confusing (the egg station was outside, which wasn’t obvious at first). The restaurant staff were polite, but the food felt repetitive.
From room ; 1623 good hotel sangat ramah
Friendly staff and good breakfast.
Don't have a fridge in the room!!!
Room clean, strategia location
We were here for our vacation. We had an excellent services, every staff were very helpful, patient and approachable. They go above and beyond to give excellent service.
I would definitely recommend this hotel.
Good Place，every time i come to Surabaya lived here.
Convenient, clean rooms, fast wifi, value for money
I chose this hotel because I trust the IHG brand and usually associate it with consistent service standards. Unfortunately, this stay did not fully reflect that expectation.
From the beginning, I noticed that room cleanliness—especially the bed sheets—needed more attention. Cleanliness is a basic standard, and it’s disappointing when that fundamental aspect falls short.
Dining was another area that needs improvement. The restaurant’s food and coffee were below what I would expect from an IHG property. For breakfast, I don’t need a huge variety, but quality matters. Simple essentials like butter for toast were not available (only margarine), and condiments were placed in open jars, which made me question the hygiene standards. These may seem like small details, but they significantly shape the guest experience.
Service consistency was also an issue. Some staff members seemed unfamiliar with hotel events or facilities, which made it difficult to get clear information. At the restaurant cashier, the interaction during payment felt unwelcoming, as “not yet, not yet” was repeatedly said while operating the EDC machine. It gave the impression of a lack of basic hospitality training.
That said, not everything was negative. Several staff members were genuinely friendly and helpful, and I truly appreciate their warmth. The shower pressure was excellent, and the bed and mattress were very comfortable, allowing me to rest well.
Overall, this stay felt more like a test of patience than the relaxing experience I usually associate with IHG. I hope management takes this feedback seriously and works toward improving consistency and quality, as the property clearly has potential.
Room view is not good and My breakfast service was good when served by Ms.Desi. Thank you.
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