Cherry Blossom Boutique Hotel

Amazing with wonderful staff. Will come again.

Extreme disappointment
I stayed in this hotel for one night this month looking for a romantic couple getaway. The property is very nice and well decorated but our stay turned into a nightmare with numerous issues arising mainly from the poor management. The following is a list of the issues we faced:

- Rude staff on reception: arrogant and unable to provide any solutions to our problems;
- Room: the room in this so called boutique hotel was almost under the street level on the back side of the property with 3 windows which could not be opened because the valet parking drivers were walking outside and looking indiscreetly inside the rooms;
- Airconditioning: the AC unit was cooling properly however it was so noisy inside the room that we had to turn it off at night. In the warm summer nights of Lebanon and not being able to open the windows as explained before, we couldn’t sleep either way;
- Pool bar: the only entertainment this so called boutique hotel offered was the outdoor pool with the nice view and its pool bar. This Bar had beverages and a very poor selection of drinks, definitely not what you would expect in a boutique hotel like this one;
- Breakfast: Pastries were not fresh and the buffet was very poor, again not the standard of the boutique hotel rates that they made you pay;
- BAD SMELL: Worst issue we had was the sewage smell in the bathroom. As soon as we opened the water in the shower, a horrible waiste water spread in the room. Just horrible.

Best,

They really looked after us at Cherry Blossom. The staff were very helpful and friendly and i'd recommend this place but hire a car as taxis can add up going to and from the hotel

it is far behind the quality and service that you expect for the price that you pay (too much expensive due to what they offer you), It was really poor and again not representative of the hotel price (very cheap seated breakfast!), we also was shocked when we saw reptiles in our room!!! Moreover, the air conditioning in our room was veryyyy bad and the complimentary fruit basket was rotten, wifi network was not accessible in the room.....

Beautiful hotel and views. Very quiet and nicely decorated. Great location, outside of Beirut in the mountains. Overall we really enjoyed our stay, and it was perfect for what we were looking for. We spent a week here.
A couple of things that could be improved on: room cleanliness, overall it was pretty clean, but we had to ask them to go back and clean the floor and change our sheets mid-week. There was a dead large bug on our floor one day after house keeping had been in.
We had a little bit of issues with the water, it came out brown a few times and there was lots of air in the pipes making showering a little difficult a few times. But nothing that really bothered us.
Staff were friendly and attentive.
We didn't understand what the included breakfast was... tip: make that clear when you first get there. It seemed like a breakfast we were charged for and the one that was included was the same thing. But it was delicious both times.