DoubleTree by Hilton Veracruz

Hotels
•
Doubletree by Hilton
8.4 (236 reviews)
Boulevard Avila Camacho 707, Col. Ricardo Flores Magon , Veracruz , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Cleanliness issues
Poor service in some areas
Overpriced breakfast

Categories

Cleanliness
7.9
The cleanliness was criticized with mentions of odors and old towels.
Service
8.9
While many found the staff friendly, there were complaints about some staff members being unhelpful.
Location
9.4
Multiple reviews praised the excellent location near the beach and city attractions.
Room Quality
7.9
Concerns were noted regarding old facilities, noise, and lack of amenities like a fridge.
Amenities
8.4
Facilities received mixed comments but the pool was appreciated.
Value for Money
8.4
While some felt it was overpriced, others enjoyed their stay relative to location.
Food and Beverage
7.4
Complaints were noted regarding the overpriced breakfast and poor quality of provided products.
Overall Experience
8.9
Overall, guests enjoyed their stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:03

Property Description

Luxurious Accommodations
The DoubleTree by Hilton Veracruz, located just minutes away from the vibrant Zócalo and Malecón area, offers elegantly designed rooms with modern amenities. Enjoy stunning sea views from select rooms, each equipped with cable TV and a spacious desk for your convenience.

Delicious Dining Options
Indulge in a culinary journey at the hotel's Enxebre Restaurant, serving a delightful mix of Mexican and international cuisine. Treat yourself to a variety of dishes and delectable coffee and cake offerings in the cozy ambiance of the restaurant.

Convenient Location
With the World Trade Center and the city's popular aquarium a short drive away, the hotel's strategic location on Boulevard Manuel Avila Camacho provides easy access to Veracruz's key attractions. Book your stay now for a memorable experience at DoubleTree by Hilton Veracruz.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: VER

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 236 reviews
Cleanliness: 7.9
Service: 8.9
Location: 9.4
Room Quality: 7.9
Amenities: 8.4
Value for Money: 8.4
Food and Beverage: 7.4
Overall Experience: 8.9
F
Flores • solo_traveller • mx
10
Pros:

La atención del personal espectacular

2026-04-24 • via Nuitee
S
Susanne • couple • ch
7
Pros:

Service war super

Cons:

Kein Tresor und kein Mühlschrank im Zimmer.
Sehr schlecht fast kein Schattenplatz am Pool und überall Tauben beim Pool

2026-04-24 • via Nuitee
P
PAULINA • solo_traveller • mx
8
Pros:

Ubicación

2026-04-23 • via Nuitee
C
carlos • couple • mx
10
descanso placentero
Pros:

la ubicacion excelente la habitacion en conjunto muy buena!! muy buen servicio de valet parking y personal del hotel.

2026-04-17 • via Nuitee
D
Diana • solo_traveller • mx
7
Pros:

Buena ubicación

Cons:

No hay buena ventilación por lo que la habitación puede oler a humedad

2026-04-14 • via Nuitee
M
María Guadalupe • extended_group • mx
9
Climatizar alberca
Pros:

Todo el personal muy amable y la comodidad de las instalaciones super

Cons:

Deberían climatizar la alberca. Es un hotel de la familia Hilton.

2026-04-12 • via Nuitee
M
Manuela • extended_group • us
10
Pros:

Excelente

Cons:

Excelente

2026-04-11 • via Nuitee
D
DAIRY • couple • mx
10
Pros:

Las habitaciones son muuuy cómodas la atención de todo el personal y la comida del restaurante todo increíble

2026-04-10 • via Nuitee
F
Faniia • solo_traveller • mx
9
2026-04-06 • via Nuitee
D
Donna • family_with_children • us
10
2026-04-05 • via Nuitee
S
Sotuyo • extended_group • mx
10
2026-04-04 • via Nuitee
M
Martinez • couple • mx
3
Probably won’t stay there again!
Pros:

I liked the location. The Staff was nice. There was a particular cleaning lady that works so hard (short, short hair) She was nice and a very hard worker.. unfortunately the building is too big for one person to maintain it.

Cons:

The room was hot. The room smelled awful like mold. The bathroom lights were very poor we could hardly see!

2026-03-18 • via Nuitee
J
Juritmy Romero • couple • mx
8
Pros:

Lugar

Cons:

Cambio habitación cambia mucho cálidad

2026-03-13 • via Nuitee
J
Juan Camilo • solo_traveller • co
8
2026-03-11 • via Nuitee
R
Romo • couple • mx
9
buena
Pros:

la cama

2026-03-04 • via Nuitee
A
Armando • couple • mx
8
Pros:

Está teanquilo

Cons:

En las promociones no dice que incluye, nos perdimos un show, no dejan agua cuándo hacen la limpieza, hielos hay que bajar al bar

2026-03-02 • via Nuitee
M
Martín • couple • mx
10
VOLVERÍA DE NUEVO AL PUERTO DE VERACRUZ.
Pros:

El hotel es bueno, tiene una excelente ubicación en el boulevard del maravilloso puerto de Veracruz. El trato y las instalaciones buenas.

Cons:

Que no pude quedarme una noche más.

2026-02-26 • via Nuitee
R
Romina • couple • mx
5
Decepcionante.
Pros:

La atención del personal, que son muy amables.

Cons:

Básicamente todo lo demás. Está muy caro para lo que es, las habitaciones no tienen ventilación ni extractor, el aire acondicionado huele demasiado a humedad, es carísimo para lo viejo que está.

2026-01-25 • via Nuitee
Q
Quintero • solo_traveller • mx
10
2026-01-22 • via Nuitee
C
CARLOS ALBERTO • solo_traveller • mx
10
Confortable estancia
Pros:

En general todo bien, limpio, amplio, excelente ubicación frente al mar y la bahía, los alrededores solo son citadinos no es zona de comercios, restaurantes, bares o antros por lo tanto es tranquilo

2026-01-19 • via Nuitee