Santa Lucia House - Forum

Hotels
9.3 (319 reviews)
Presidente Borrero 10-91 y Mariscal Lamar , Cuenca , ec

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Delicious breakfast
Cons:
Noise from wooden floors
Thin walls

Categories

Cleanliness
9.28
Many reviews mention clean rooms and attentive staff, indicating high cleanliness standards.
Service
9.75
The service is consistently praised as friendly and helpful throughout the reviews.
Location
9.79
Location is highlighted multiple times as perfect, very central and convenient.
Room Quality
8.74
Rooms are noted to be comfortable, although some mentioned issues with noise.
Amenities
8.77
Standard amenities mentioned; most comments are positive regarding comfort.
Value for Money
9.23
Overall value is deemed good, though some guests raised concerns about pricing discrepancies.
Food and Beverage
9.28
Breakfast is frequently mentioned as delicious and plentiful.
Overall Experience
9.55
Guests generally express a very positive overall experience with the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:00

Property Description

Modern Elegance and Historic Charm

Luxurious Rooms and Delicious Dining

Experience the perfect blend of modern elegance and historic charm at Santa Lucia House - Forum in central Cuenca, Ecuador. The elegant rooms with modern-style furniture and wrought iron headboards offer a luxurious stay, complemented by free WiFi and satellite TV. Enjoy a complimentary American breakfast and explore nearby dining options. Relax on the terrace or unwind at the bar after a day of sightseeing. With airport shuttle service and a shared lounge, every convenience is at your fingertips. Don't miss the chance to stay at this unique property, just a short walk from Plaza Abdón Calderón and Cathedral La Inmaculada Concepción. Book your stay now and indulge in a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUE

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is needed).

Location

Guest Reviews

9.3
Based on 319 reviews
Cleanliness: 9.28
Service: 9.75
Location: 9.79
Room Quality: 8.74
Amenities: 8.77
Value for Money: 9.23
Food and Beverage: 9.28
Overall Experience: 9.55
K
Karen • extended_group • ec
10
Lindo lugar, vale la pena hospedarse aqui. Muy rico desayuno
Pros:

Muy buena ubicación y las habitaciones muy cómodas

Cons:

Tuvieron un error de precio con el transfer del aeropuerto lo cual me incomodó

2026-05-14 • via Nuitee
G
Gustavo Sebastián • couple • ar
10
2026-05-11 • via Nuitee
E
Eric • couple • au
10
Fabulous choice - lovely hotel with outstanding staff in great location.
Pros:

Lovely colonial style hotel with spacious rooms, comfortable beds, excellent breakfast, outstanding staff. All in a great location in this beautiful city.

2026-05-09 • via Nuitee
A
ALEJADNRA • solo_traveller • ec
10
Genial súper recomendado
Pros:

Lindo

Cons:

Todo bello

2026-05-07 • via Nuitee
B
Bogdan • solo_traveller • ru
10
2026-05-06 • via Nuitee
L
Lucía • extended_group • es
9
2026-05-05 • via Nuitee
D
Dan • couple • us
7
Good location and amazing staff
Pros:

Great location and beautiful place. Good breakfast.

Cons:

Parking car was challenging and had to park 4 blocks away.

2026-05-04 • via Nuitee
C
CARLOS MATIAS • couple • ec
10
2026-05-01 • via Nuitee
F
Fonseca • family_with_children • ec
10
Pros:

Todo

2026-04-30 • via Nuitee
E
Enrique • solo_traveller • ec
10
2026-04-16 • via Nuitee
T
Terry • solo_traveller • au
10
2026-04-14 • via Nuitee
• couple • ec
10
2026-04-09 • via Nuitee
C
Cristina • couple • ec
8
2026-03-30 • via Nuitee
D
Daniela • couple • ec
10
Súper recomendado
2026-03-30 • via Nuitee
K
Kury Akin • family_with_children • sa
8
Comfortable and central
Pros:

Great location in the heart of the city and wonderful staff.

Cons:

Cold water was provided but hot water would have been useful too. Even better would be a kettle in the room. Some lamps in the room would also be useful. The reading lamps were a bit strange.

2026-03-28 • via Nuitee
E
Erika • extended_group • us
10
2026-03-26 • via Nuitee
D
Derek • extended_group • ca
9
Excellent stay!
Pros:

Great location, staff is excellent!

Cons:

Floors are creaky, no sneaking around at night!

2026-03-22 • via Nuitee
C
Chirico • couple • us
10
2026-03-20 • via Nuitee
A
Anayelly • family_with_children • us
10
2026-03-18 • via Nuitee
K
Kathryn • solo_traveller • us
10
Pros:

Great place. Clean, comfortable and helpful staff. Excellent breakfast.

2026-03-16 • via Nuitee