Aloha Hotel Hat Yai

Mattress not comfortable
Counter staff not friendly
The hotel infrastructure is quite old
No hotel facilities

Will come back ae family suits.

Good location

Updated Summary of Complaint – Aloha Hotel Hatyai (April 13, 2025)

During the Songkran Festival on April 13, 2025, Aloha Hotel Hatyai shut down celebrations prematurely at 9:30 PM, despite guests participating respectfully and offering to pay for water usage. When guests expressed disappointment and requested to continue the celebration in a considerate manner, the lady manager responded rudely and told guests they should stay at another hotel if they wanted to enjoy Songkran.

Her dismissive and arrogant attitude showed a clear lack of respect for Thai culture and hospitality. This incident created an uncomfortable atmosphere and left many feeling unwelcome during one of Thailand’s most meaningful festivals. It was a deeply disappointing experience, not representative of the warm and inclusive spirit Thailand is known for.

Very nice

Location is good.
The hotel facilities are bad.
1. No water heater for the first day, after complained for few times, managed to have water heater for my 2nd and 3rd day. The last day, again no water heater.
2. Wifi is super unstable and weak in connection.
3. Room is dirty, we change to another room but still it is dirty.
4. Noisy, we can hear people talking from the room next door.

My husband & I have been staying in this hotel every time we visited Hatyai. Over 6 times already, I think. But the service is getting from bad to worst. They didn't fumigate the room. Ants crawling everywhere in the room and including crawling onto my laptop. When I told the receptionist about this, he smirked and said who ask you to bring food to the room? We were like, huh?? We traveled around Thailand and half of this planet but never had ants problems due to fruits and snacks in the room. Only in Aloha Hotel Hatyai.

The guy receptionist is cocky and not friendly at all. Ask him any questions the same answer you will get. No, Cannot, I don't know. He should not work as a front liner if he is not willing to deal with humans and the public.

Even with broken rails in the toilet (picture attached), we can still tolerate the poor upkeeping but now, we no longer can tolerate this behavior and poor service anymore. Not going to stay in this hotel in the future. Plenty of other good hotels with good service in Hatyai that we can book and stay

Very good overnight stay
Kindly upgraded by very pleasant staff
Had a big tv/sitting room
Would recommend as an alternative to train station hotel 5 mins walk

Centrally located clean. Price is also very reasonable. Was also given a upgrade.

Overall our stay at Aloha hotel is pleasent. Really appreciate that they accept to proceed for check in when we arrive at hotel around 10.00AM. The cons maybe can do some maintenance on their window. When there is a wind blow, there is a loud thud.
Will stay there for my next trip to hatyai!

A very old hotel and the light is very dark in room.
Not really clean, have ants anywhere.
Never come again 😔

Near Lee Garden Plaza, Kim Yong Market. The staff are friendly and accomodating. Though some cleaners are noisy while we were sleeping.

Near to Robinsons Mall, some money changers and an array of eateries. This hotel was recommended to us, and we had already recommended this to our friends going to Hat Yai as well.

The hotel service was good and the staff were friendly. Overall the hotel room is clean and comfort.

The best selling points for this hotel is its strategic location - 300m from train station, great street food nearby, markets within walking distance and my wife smitten with the Zebra wholesaler just behind the hotel.
Clean & comfortable rooms, offering basic amenities.
Worth a second visit.

Convenient

Close to city centre, clean room, very nice bed, & bathroom good clean, bit small but me being on my own ideal, was there twice one night each, no noise, no problems. Has a car park but not needed, reception friendly.
Very good value

Aloha is not a bad place to stay in Hat Yai. The staff is very nice and very accommodating. I was expecting a really great, modern, and trendy looking room because of the appearance of the lobby. The room was clean and spacious, but not what I expected. The room was a let down. The room is nice but like I said not what I expected. The bed was comfortable and plenty of space. There was no safe or safety box, which I thought was a little strange. The location of the hotel is great, lots of street food and markets all within walking distance. I recommend staying at Aloha, and I probably will stay here again.

We can hear people talking in the next room. Great if they could soundproof all rooms. No toothbrush and toothpaste in the toilet.

Hotel close to train station, restaurants and markets.
Staff friendly and helpful.

We had a very bad experience in this hotel.
First night with the aircon engine sound right outside our rooms that we are unable to sleep. After numerous complaints, then the hotel staff offered to change our rooms to a different floor.
After changing to another floor, one of the room has bed bugs in the bed and rooms was dirty. Stain in the toilet and insect on the wall.
I will not return to this hotel for future stay.