Shenzhen Futian Wyndham Grand

Hotels
•
Wyndham Grand
9.6 (406 reviews)
2009, Caitian Road, Futian Distrit , Shenzhen , cn

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
BBQ facilities
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Food quality concerns

Categories

Cleanliness
9.1
Multiple mentions of dirty towels and cleanliness issues in the room and pool area.
Service
10
Staff were frequently noted as friendly and helpful, with responsive service.
Location
10
Excellent location close to restaurants and metro access.
Room Quality
10
Spacious and comfortable rooms, though some issues reported.
Amenities
9.1
Basic amenities available, but some guests noted additional costs for certain items.
Value for Money
10
Some guests felt the hotel was not worth the money due to food issues and aging facilities.
Food and Beverage
8.6
Food received mixed reviews; several issues with breakfast and room service food noted.
Overall Experience
10
Despite some complaints, overall positive experience with a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:26

Property Description

Luxurious Indoor Swimming Pool

Wyndham Grand Shenzhen boasts an inviting indoor swimming pool, perfect for a relaxing dip after a busy day exploring the city.

Convenient Location

Situated in Futian CBD, the hotel offers easy access to key destinations such as Gangxia Subway Station, Exposition Centre, and Shenzhen Citizen Centre, making it an ideal choice for both business and leisure travelers.

Culinary Delights

Indulge in a culinary journey at the hotel's Chinese restaurant and buffet or savor the authentic flavors of Japan at Japanese Restaurant Nadagogo. With a diverse range of dining options, your taste buds are in for a treat.

Experience luxury and comfort at Wyndham Grand Shenzhen - book your stay now for an unforgettable getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SZX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.6
Based on 406 reviews
Cleanliness: 9.1
Service: 10
Location: 10
Room Quality: 10
Amenities: 9.1
Value for Money: 10
Food and Beverage: 8.6
Overall Experience: 10
S
Samanthatravels • solo_traveller • au
10
Pros:

I need higher ratings! This place was perfect and ive been to a few places now so i know the difference

Cons:

There was absolutely nothing to dislike. It was perfect. Stay here!

2026-05-22 • via Nuitee
C
Chih-Ming • extended_group • tw
8
Pros:

good location

Cons:

The room looks old

2026-05-22 • via Nuitee
S
Steven • solo_traveller • hk
7
2026-05-20 • via Nuitee
L
laurent • solo_traveller • br
7
Pros:

Emplacement et espace des chambres.

Cons:

Espaces communs

2026-05-19 • via Nuitee
L
laurent • solo_traveller • br
7
Pros:

Emplacement et espace des chambres.

Cons:

Espaces communs

2026-05-19 • via Nuitee
L
laurent • solo_traveller • br
7
Pros:

Emplacement et chambres spacieuses.

Cons:

Espaces commun moyens. Bar... Petit déjeuner moyen.

2026-05-19 • via Nuitee
M
Matej • family_with_children • si
10
Pros:

Sodoben hotel, na dobri lokaciji. Mirne in udobne sobe. Prijaznost osebja. Velika izbira na zajtrku.

2026-05-19 • via Nuitee
S
Srdjan • solo_traveller • rs
10
2026-05-18 • via Nuitee
L
Li Yin • solo_traveller • my
10
2026-05-17 • via Nuitee
建陞 • couple • tw
8
2026-05-16 • via Nuitee
S
Siri789 • family_with_children • th
9
Pros:

ขนาดของห้องพัก และสิ่งอำนวยความสะดวก แต่เสียดายด้านนอกห้องมีกลิ่นบุหรี่ นอกนั้นดีเยี่ยมค่ะ

Cons:

ล็อบบี้เล็ก ที่นั่งไม่เพียงพอเวลามีคนมาเช็คอินหลายคน และกลิ่นบุหรี่แรง

2026-05-14 • via Nuitee
F
Faith Mabu • extended_group • bw
9
An overall strong and professionally managed hospitality experience that showcased operational disci
Pros:

Location Excellence: We were there for a learning experience and a major advantage for learning delegations. The hotel sits in the heart of Futian, close to metro access, innovation districts, shopping, and business ecosystems making movement efficient for immersion visits and CX observations. One of the defining highlights of the experience was the exceptional way the hotel leadership team came together to prepare and host our farewell dinner for the delegation of 17 guests.

The Hotel Manager and Restaurant Manager demonstrated remarkable attentiveness, coordination, and hospitality in ensuring that the evening felt warm, seamless, and memorable. What stood out was not only the quality of the dinner itself, but the intentional effort behind the experience from the preparation and atmosphere to the attentiveness shown to the group throughout the evening.

Equally commendable was the presence of another member of the management team who hosted the dinner with such grace, professionalism, and genuine engagement. Their visibility throughout the evening elevated the experience beyond service delivery into true hospitality. The team made the delegation feel welcomed, valued, and personally cared for rather than simply accommodated.

Cons:

limitation around payment methods. For a hotel positioned within a global innovation city like Shenzhen and catering to international business travellers, the payment ecosystem felt surprisingly restrictive and overly dependent on localized system. There was also an initial concern regarding a charge for a soiled pillow despite the scale and value of the group booking, which included a suite and multiple rooms. From a customer experience standpoint, the situation initially felt overly transactional relative to the broader guest relationship.However, what ultimately stood out positively was the manager’s discretion and responsiveness in later waiving the charge.

2026-05-13 • via Nuitee
Y
Yiu Fong • solo_traveller • gb
9
2026-05-12 • via Nuitee
V
vita • couple • it
9
2026-05-08 • via Nuitee
C
Chung Chin • couple • tw
8
Pros:

Very clean room with nice city view and very nice staff location is really good as well

Cons:

Nice view and nice staff

2026-05-08 • via Nuitee
C
Carlos A • solo_traveller • us
8
Pros:

Great location, big room

Cons:

Smelled like cigarettes, maybe from a long time of allowing smoking in the rooms, even though my room was no smoking it smoked

2026-05-06 • via Nuitee
F
Fawaz • couple • kw
7
2026-05-06 • via Nuitee
M
Marckus Vinycius • solo_traveller • br
10
2026-05-04 • via Nuitee
R
Raynal • couple • gb
10
Pros:

Great location and facilities in our upgraded room. It was quiet on our floor which was appreciated.

2026-05-04 • via Nuitee
E
Erik • couple • no
10
Pros:

Fantastisk fine rom, men trenger en liten oppjustering

Cons:

Systemet med heisene.

2026-05-03 • via Nuitee