Hotel Jackson

I liked everything except I was not really impressed with the breakfast. The first day I ate the breakfast was not cooked properly. The English muffin was not toasted. The eggs were not free range. They were not flavorful and not very hot, the bacon was not warm. and then I had yogurt another day and it was that really sweet yogurt. The fruit was good, but the food was the only downside of my estimation. I did really appreciate the little snacks you had so I could go get a few little bites in between meals, that was a great little bonus. I wish I’d known about it. I just found it by accident.

Location

Way overpriced and far from what I would consider 'luxury'. Hair found in bathroom towels, shower had very weak water pressure, refrigerator was broken and our view was a construction mess. For $2000 per night, this place is an utter ripoff.

A serene and beautiful convenient oasis in the middle of Downtown Jackson. A wonderful staff that is attentive and helpful. Some rooms are better than others, so make sure you double check the room descriptions before you go. Amex and the hotel were not in sync as far as that was concerned. Notwithstanding, the hotel more than made up for it and we were grateful and very happy. Would definitely recommend this hotel.

Our stay was absolutely wonderful, but what truly stood out was the incredible customer service. Every staff member we interacted with was genuinely kind, welcoming, and eager to help. They went above and beyond to make sure our family had everything we needed, and it was clear they truly cared about making our stay special. It’s rare to find a hotel where the people make such a lasting impression. We left feeling well taken care of and can’t wait to come back. Highly recommend!

We picked this hotel because of the spa and restaurant reviews.

It was the most expensive place for us to stay, but since we were returning from a week in the wilderness, the thought was that it'd be a great place to unwind for a few days before continuing our journeys.

It looks and (almost) feels like what they describe it to be...

So we bookended our hiking trip there... the first night we dropped into the restaurant but after being sprayed with cleaner as the hostess washed the table next to us, we wandered away... it was chlorine on my and my girls skin and clothes.

When we returned from the wilderness, all we wanted was a quiet evening. Now, Jackson is Disneyland for cowboy LARP participants so that's a tall order as we discovered, but it turns out that our suite was directly below the rooftop bar where that evening there was some sort of event.

It sounded like a wrestling match was happening upstairs, with a driving EDM soundtrack that kept getting louder as the evening went on. I went upstairs at 11 to find staff sitting at the bar drinking with the music so loud they had to turn it down to hear me tell them that we were trying to sleep downstairs... someone offered me a drink to compensate for the noise.

I went downstairs to find the manager, but was told by the front desk person that the owner herself was the one who had offered me a drink.

We have received no communication from the hotel after both of us repeated this chain of events to employees at the front desk. I expect that this is simply how they operate and view it as somehow acceptable.

Hopefully if you are looking for a quiet place to stay you'll steer clear.

I'm torn writing this since the Valet, Bell, Concierge, and Restaurant staff (barring the hostess) were all lovely and helpful and really deserve to be in a better situation.

NOT worth the money. $1,500 per night plus over $300 in fees. Two rooms for 4 nights cost us $15,000.
Rooms not connected like we asked, air did not work on night one so they ghetto rigged something, and people complained about noise every day
Floors are thin, not kid friendly, never ate the food as not kid friendly, only 1 ice machine so we had to call the front desk every day

Our stay at hotel Jackson was incredible. The hotel is beautiful and the people are kind. Thank you to Mike at the concierge desk for planning a perfect fun filled week!!!

The location was perfect - literally the centre of town. The decor was very nice, well executed and the hotel did have a premium feel to it. Nice artworks on the walls and a quality feel.
We also liked having a fire in our room, albeit gas, but still a nice touch. Bed was comfy and the staff were all lovely. We thought the gym, library and spa spaces were all of a high quality and really nicely done.
Shout out to the valet parking boys - top job all of them, especially the night guy who got our car and sorted coffee for us on a 0400 start one morning - appreciated very much!!

Perfect hotel to explore Wyoming

We enjoyed a short visit to Jackson and the Hotel Jackson was the perfect fit. Friendly staff. Beautiful interior design. Walking distance to the shops & restaurants. A quiet comfortable sleep. Stunning new spa & state of art workout facilities.

The staff was very helpful and professional

Absolutely perfect hotel, one block from the town square but super quiet and elegant. Gorgeous room with a mountain view. Immaculate and very accommodating service. We were very impressed and will definitely come back!

One of the best hotels located near main street in Jackson. This newer hotel has an incredibly friendly staff and make your staff an very enjoyable experience. We love Wyoming and Hotel Jackson. Both winners in our book.

If you want to know just how incredible Hotel Jackson is, let’s put it this way: my wife has become quite the novice hotel aficionado, and she now flat-out refuses to stay anywhere else when we visit Jackson Hole. After our recent stay, it is incredibly easy to see why. From the second you walk through the doors, you are wrapped in an atmosphere that is both luxury-tier and genuinely welcoming.

The service here is world-class. Every single staff member we encountered was warm, intuitive, and genuinely eager to make our stay flawless. They don't just provide service; they anticipate your needs with a level of hospitality that feels incredibly personal.

As someone who pays close attention to hotel standards, my wife was also blown away by the cleanliness. Every corner of the property, from the stunning lobby to our beautifully appointed room, was absolutely pristine.

However, it is the unmatched attention to detail that truly elevates Hotel Jackson and solidifies it as our permanent home-away-from-home. It’s the thoughtful design touches, the perfect lighting, the flawless turn-down service, and those small, unexpected gestures that show management deeply cares about the guest experience. Hotel Jackson doesn’t just offer a place to sleep—they have mastered the art of boutique luxury. If you appreciate great design, flawless execution, and top-tier service, do yourself a favor and book a stay here. We will certainly be back!

Somehow, they messed up breakfast; it took them 1 hour to serve terrible oatmeal. They did comp the breakfast.

First class hotel all around starting with the design and building materials. Right in the center of town, hits all the needs.