Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good business location
Cons:
Stale food
Cleanliness issues

Categories

Cleanliness
6.58
The rooms had many mosquitoes and food items were stale.
Service
9.55
Staff were enthusiastic from security to reception.
Location
9.09
Good location for business with reasonable pricing.
Room Quality
7.54
Overall satisfactory, but issues with cleanliness were noted.
Amenities
8.57
Amenities are standard for this hotel tier.
Value for Money
8.53
Value for money is decent given the location.
Food and Beverage
5.58
Food quality was poor, with old and stale options available.
Overall Experience
8.55
Accepted overall experience despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:14

Property Description

Luxurious Accommodation: Western Hanoi Hotel offers air-conditioned rooms with modern amenities like a flat-screen TV, minibar, and private bathroom, ensuring a comfortable stay for guests.

Convenient Facilities: Guests can enjoy the shared lounge, terrace, and on-site restaurant and bar, perfect for relaxing and socializing during their stay. The hotel also provides a concierge service, tour desk, and 24-hour front desk for added convenience.

Prime Location: Situated near popular attractions such as the Vietnam Museum of Ethnology and Vincom Center Nguyen Chi Thanh, Western Hanoi Hotel offers easy access to must-see destinations in Hanoi. Book now to experience luxury and convenience in the heart of the city.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for VND 500,000 per person per night when using an existing bed.
    People no matter the age stay for VND 500,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 78 reviews
Cleanliness: 6.58
Service: 9.55
Location: 9.09
Room Quality: 7.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 5.58
Overall Experience: 8.55
H
Hoàng • couple • vn
7
Pros:

Ok

Cons:

Không được chuyên nghiệp cho lắm

2026-01-19 • via Nuitee
L
loan • extended_group • vn
9
Hài lòng
Pros:

Nhân viên nhiệt tình từ bộ phận bảo vệ, lễ tân đến kế toán

2025-12-06 • via Nuitee
I
Ishida
6
Pros:

ビジネスでロケーションや価格帯もよいのでリピートで利用しています。

2025-09-21 • via Nuitee
T
Tới • couple • vn
6
2025-09-15 • via Nuitee
L
LINH • solo_traveller • vn
2
Pros:

Không

Cons:

Khách sạn buffet món ăn cũ (ví dụ: ngũ cốc bị ôi dầu, bánh mì cũ...). Phòng ở quá nhiều muỗi, check in phòng không có nước phục vụ, khi phản ánh không được nhân viên lễ tân xử lý.

2025-09-12 • via Nuitee
T
Tri T Pham • couple • kz
8
2025-08-23 • via Nuitee
P
phan • solo_traveller • la
9
Tôi thấy mọi thứ đều ổn, phòng ốc sạch sẽ và nhân viên thân thiện
Pros:

Tôi không ăn sáng ở khách sạn vì phải đi ngay vào sáng hôm đó

2025-08-12 • via Nuitee
V
Verified traveler
6
Pros:

エアコンの効きが悪く、暑かった。

2024-07-10 • via Nuitee
T
Thien • young couple • vn
9
Superb
Pros:

Location is not really in center but service is good, breakfast is really delicious.

2024-03-27 • via Nuitee
J
JUNICHI
6
Pros:

モーニングを食べたが、
テーブルに虫がたくさんいた！

ホテルに着いた時フロントに誰もおらず、
音を立てても誰もこなく、
20分待ってたら
ようやくホテルのスタッフが来た。

2023-10-19 • via Nuitee
E
Evgeny • review category business travellers • fi
3
Poor
Pros:

the rooms are clean enough.

Cons:

1. deceit. Booking indicates the availability of fitness. but in fact it didn't. I chose the hotel because of the availability of fitness. for me it was important.

2. I bought a number for 70 euros, but it turned out that they sell the same numbers for 30 euros. It's just embarrassing to overpay.
3. written continental breakfast. but actually there is a very cheap vietnamese breakfast.
4. at 4 o'clock in the morning there was a strong knock, they were chopping meat in the kitchen, the door was open to the corridor. The noise from the kitchen did not stop. The hotel staff did not want to do anything to remove this noise.

2023-02-18 • via Nuitee
P
Paul • solo traveller • hk
8
Very good
2022-11-21 • via Nuitee
T
Tilak • review category business travellers • lk
7
Relatively acceptable to an average tourist.
Pros:

There were only few choices for Asians and Westerns and most of were locals.

Cons:

I could not sleep few nights due to noise came from construction site nearby. They were working throughout nights. Communication were difficult due to language issues.

2022-10-10 • via Nuitee
N
Naga • solo traveller • vn
7
Good
2022-10-08 • via Nuitee
H
Hiraku
8
Pros:

ホテルは良かった。特に朝食が美味しかった。

2020-02-24 • via Nuitee
V
Verified traveler • partner
8
Pros:

いつも宿泊するホテルが満室でしたので、スグ側にある こちらを予約しました。普段はお向いのホテルなのですが、最上階にレストランがイルミに気になっていたので丁度よかったです。バーとレストランは少し今どきな感じ。夜はイルミが可愛いです。食事は朝食ビュッフェでした。美味しいですよ。お部屋も広くて綺麗です。ただ お部屋によって 窓がほとんどない部屋もありました。

2020-01-15 • via Nuitee
P
pacoh203 • Business
8
Not Bad For Short Trip
Pros:

Everything is good and clean. The only thing i can't stand off is the toilet does have a kind of smell. Seems to be like old place smell. Breakfast buffet is nice but can be improve by changing different kind of food.

2019-11-07 • via Tripadvisor
W
WILLIAM
4
예약을 지키지 않는 사기(?) 수법
Pros:

예약된 슈피리어 룸이 아닌 일반 룸으로 배정한 것부터 사기(?) 당한 느낌.

2019-10-06 • via Nuitee
S
SANG MIN
4
딱 그가격
Pros:

침구가 깨끗하지 않고 눅눅한 냄새가 났습니다.

2019-08-11 • via Nuitee
S
SANG HO
10
모든 직원들이 친절합니다. All employees are kind.
Pros:

5번째 이용했어요 . 하노이에 갈때마다 이용했는데
모든 직원들이 친절하게 잘 대해 주셨어요. 미딩송다 한인타운과는 택시로10분 미만입니다.

It's the fifth time I've used it. I used it every time I went to Hanoi.
All the employees were kind to me. It's less than 10 minutes' taxi ride to Miding Songda Korean Town.

2019-07-24 • via Nuitee