Hotel Lubumbashi

Service is top top class! Always willing to help and food is great

Un très bel hôtel mais la piscine n'est pas très bien entretenue

Impeccable ! J'ai beaucoup aimé

The staff is very friendly.

The welcome witha glass of jus.
The staff at the reception.

All is good

ALL STAFFS ARE GOOD ATTITUDE AND SERVICE OF RECEPTION AND RESTAURANT.
HOTEL MANAGEMENT IS VERY KIND OF ME TO HELP AND SHARE LUBUMBASHI INFORMATION.

clean

Day 1 (afternoon)
Impressions of the lobby were not positive. It smelt musty and seemed it could do with a little cleaning. The staff at the reception were very kind and helpful and spoke both English and French.

The room itself is home to a cockroach. It is less than clean. The room card has to go into the slot near the door at an angle; it does not fit properly. The kettle had been placed far from any power point, which makes no sense. I moved it and tried it at two different power points but the kettle did not work. I phoned reception to let them know.

In the meantime, I tried to get the wifi working only to discover the modem, which is dirty, was not switched on. I struggled to get it on but to no avail. It used one the plug points I had tried the kettle on. I phoned reception to report this problem as well. I waited for about twenty minutes for someone to come to my room to deal with the kettle. The lights in my room had be working, which is to be expected.

Shortly after I had phoned about the modem, power was restored, I suspect, by someone outside the room by flipping some or other switch. Within thirty seconds of the modem starting up, someone came to my room to look at the kettle and the modem. He had the cheek to tell me that the kettle would start boiling the water soon and I needed to be patient. He was implying that I was being unreasonable and that I had somehow wanted hot water instantly. I told him more than once that I waited for twenty minutes and the electricity had just come on to where the modem and the kettle were plugged in. Also, at the same time, additional lights in the room switched on, which means there clearly some lights that also did not have electricity for some reason.

In terms of a room safe, it is right on the top of a cupboard, meaning most guests would need to climb a ladder to reach it. It is not even inside the cupboard. This makes no sense.

I have also, thus far, not found any "Do not disturb" or "Please make my room" signs. This can create problematic situations.

There is an ashtray in my room but I am not a smoker. Why was I not asked if I was a smoker? Are people in other rooms near me suddenly going to start smoking, forcing me to breathe in their carcinogenic poison?

This hotel has an agreement, it appears, with one of the banks that was largely bought out two years ago by a bank headquartered in Kenya. It would seem that the bank forces its staff and suppliers to stay at hotels run by, for lack of a better term, family members, irrespective of whether the hotel is up to scratch or not.

Day 1 (evening)
There is some loud thud, which I presume is supposed to be music, disturbing the peace. One can hear people speaking loudly all around the hotel, endlessly; one can hear furniture being moved, the clang of cutlery and children running around and shouting in competition with some of the adults that are shouting. This is most certainly not a hotel suitable for people who are business and who want to concentrate or rest.

I saw a cockroach again. It seems to be bigger than the first one I saw. If I am correct, then there are at least two cockroaches in the room. I tried to take a photo of it but it ran away so fast that the photo is something of a blurry blob between the writing desk and the curtain. Nonetheless, I will post the photo here.

I also noticed there is hardly any toilet paper, and the toilet paper that is there is quite rough and has been unceremoniously dumped on top of the cistern. There is no toilet roll holder. I honestly do not understand how this hotel can be considered three-star.

Day 2
Yesterday, I gave the room a two-star rating. This morning, I have downgraded it to one star.

In the shower, was a dirty, old used bottle of shampoo and conditioner. How long must it have been there for it to get dirty?

There are so many other things wrong that I wanted to write about this morning but Google says I have run out of characters. That is how bad it is.

There are slippers for guests to wear but these were not sealed. Did a previous guest wear these?

The anti-slip shower mat is dirty. Has the hotel not heard of athlete's foot or other infections? Why is a dirty mat in the shower?

One of the shower taps is missing a piece and, it seems, is coming away from the wall.

The shower has a sliding door to close it, which is perfectly normal. However, it is pointless having this as one of the glass panels of the shower that was originally there is no longer there. Can management tell us if that panel disappeared a week ago, a month ago or ten years ago?

I noticed the hotel is using the TV in the room to hide very bad scratches on the table. Also, the plugs behind the TV are dirty. It can be seen quite easily by guests, so why has Housekeeping not seen it?

Even the key card for the room is dirty on both sides.

I went for breakfast this morning but have never witnessed such a disaster and this, allegedly, is a three-star hotel. The restaurant is dank, stuffy and unappealing. What is worse is that the little food there is, is utterly disgraceful, and there are serving dishes with food floating in water. I could not eat there. I walked out without having breakfast. It seems I will not be able to eat any breakfast for a week because of this shambles of a so-called three-star hotel.

チェックイン時にはトイレットペーパーや栓抜きがなかったりと、準備されていない箇所が目立ったが、全体の清潔さ、綺麗さ、スタッフの対応、どれもコンゴ民主共和国とは思えないレベルの高さで文句無し。
朝食は選択肢がそこそこあり、インドご飯を選べるのも嬉しい。
レストランは高すぎる値段設定だが、インド料理は美味しい。

Absolutely spacious room, friendly staff, big screen by the pool area, well stocked mini bar

Hotel Lubumbashi is one of the best in Lubumbashi. Location is very good. Food is very delicious here and if you are Indian then you will obviously like Indian food at Hotel Lubumbashi. Nice and clean rooms. Friendly staff and management. Must try this place for better experience.